Change your password directly in Prime Video settings

The fastest way to change your Prime Video password is through the Prime Video app or website. You log in with your current password, go to your account settings, and create a new one. The process takes about two minutes and works the same way whether you use a phone, tablet, computer, or streaming device.

On a phone or tablet, open the Prime Video app, tap the menu icon (three horizontal lines) in the bottom right corner, select Settings, then tap Change Password. You will need to enter your current password first, then type your new password twice to confirm it matches. On a computer or web browser, go to primevideo.com, click the menu icon in the top left, select Settings, find Change Password, and follow the same steps.

Your new password takes effect when ready. You will stay logged in on the device you used to change it, but you may need to log in again on other devices — Prime Video will ask for your new password the next time you open the app or website on those devices.

Key Takeaways

  • You can change your Prime Video password through the app or website by going to Settings and selecting Change Password.
  • You must enter your current password before creating a new one, so you need to remember what it is.
  • The new password takes effect right away on all your devices, though you may need to log in again on some of them.
  • If you cannot remember your current password, you will need to reset it through your Amazon account instead of changing it.
  • A strong password includes uppercase and lowercase letters, numbers, and symbols, and should not be a word you use anywhere else.

What happens when you change your password

When you create a new password, Prime Video does not automatically log you out of other devices. This means someone who was already watching on your TV or another phone will keep watching until they close the app or their session expires. However, the next time they try to open Prime Video or start a new show, they will see a login screen and will need to enter your new password.

If you are changing your password because you think someone else has access to your account, you can force them out by changing your password and then signing out of all devices. On the Prime Video website, go to Settings, scroll down to Devices and Permissions, and click Sign Out of All Devices. This logs out everyone everywhere, including you, so you will need to log back in on the devices you actually use.

Changing your password on a streaming device like Roku or Fire TV

Streaming devices like Roku, Fire TV, Apple TV, and Google TV do not have a Change Password option in the Prime Video app itself. Instead, you change your password on a phone, tablet, or computer using the steps above, and the streaming device will ask for your new password the next time you try to watch something.

If you want to sign out of a streaming device right now instead of waiting for it to ask, open the Prime Video app on that device, go to Settings, and select Sign Out. The next time you open Prime Video, you will see a login screen with a code. Go to primevideo.com/mytv on your phone or computer, enter that code, and log in with your new password. The streaming device will then be signed in and ready to use.

Making sure your new password is strong

A strong password is harder for someone to guess or crack. It should be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and symbols like ! or #. For example, "BlueSky2024!" is stronger than "bluesky" or "123456".

Do not use a password you have used anywhere else, even if it is strong. If one website gets hacked, someone could try that same password on your Prime Video account, your email, your bank, and other places. A password manager like Bitwarden or 1Password can generate and store unique passwords for each account so you only have to remember one master password.

If you cannot remember your current password

If you do not remember your current password, you cannot use the Change Password option because it asks you to enter the old one first. Instead, you need to reset your password through your Amazon account. Go to amazon.com, click Account & Lists in the top right, select Login & Security, and click Edit next to Password. Amazon will ask you to verify your identity by sending a code to your email or phone, then you can create a new password.

Once you have reset your Amazon password, that same password works for Prime Video. You can then log back into the Prime Video app or website with your new password.

Changing your password on a shared account

If multiple people in your household share one Prime Video account, changing the password affects everyone. They will all need to log in again on their devices, and they will all need to know the new password to watch anything. If you want to prevent someone from watching without changing the password for everyone else, Prime Video does not have a built-in way to do that — you would need to change the password and give it only to the people you want to have access.

Amazon does offer Amazon Household, which lets you add up to 4 adults and children to your account with their own logins and watchlists. Each person can have their own password and profile without sharing one account. You can set this up in your Amazon account settings under Account & Lists > Login & Security > Amazon Household.

Troubleshooting password changes that did not work

If you changed your password but still cannot log in, check that you are typing it correctly. Passwords are case-sensitive, which means "BlueSky2024!" is different from "bluesky2024!". If you are sure you are typing it right, try resetting your password through your Amazon account instead. Go to amazon.com, click Account & Lists, select Login & Security, and click Edit next to Password.

If you see an error message that says your password is incorrect even though you just changed it, wait a few minutes and try again. Sometimes it takes a moment for the change to sync across all of Amazon's servers. If the problem continues, try logging out completely and logging back in on a different device, or clear the app cache on your phone by going to Settings > Apps > Prime Video > Storage > Clear Cache.

Frequently Asked Questions

Do I need to change my Amazon password to change my Prime Video password?

No. Prime Video uses the same password as your Amazon account, so changing one changes the other. You can change it through either the Prime Video app or your Amazon account settings — the result is the same.

Will changing my password sign me out of Prime Video on my TV?

Not right away. You will stay logged in on your TV until you close the app or your session expires. The next time you try to watch something, you will need to enter your new password.

Can I change my password if I am using a shared family account?

Yes, but everyone on the account will need to log in again with the new password. If you want different passwords for different people, consider setting up Amazon Household instead, which gives each person their own login.

How often should I change my Prime Video password?

There is no rule about how often to change it. Change it if you think someone else knows your password, if you used the same password somewhere else and that site was hacked, or if you have not changed it in over a year. Otherwise, once a strong password is set, you do not need to change it regularly.

What if I change my password and then forget the new one?

Go to amazon.com, click Account & Lists, select Login & Security, and click Edit next to Password. Amazon will send a code to your email or phone to verify your identity, then you can create another new password.