Change your password from your Amazon account settings

You change your Prime Video password through your main Amazon account, not through the Prime Video app itself. Go to amazon.com, sign in, and select your account name in the top right corner. Click Login & security from the dropdown menu. On that page, find the Password section and select Edit. Amazon will ask you to sign in again to confirm it's really you, then you'll enter your current password and type your new one twice.

The new password takes effect when ready across all your devices. Any other people using your Prime Video account on their phones, tablets, or streaming devices will stay signed in — they won't be kicked out. However, if you want to sign them out so they have to enter the new password, you can do that separately from the same Login & security page under Devices and activity.

If you're changing your password because you think someone else has accessed your account, change it first, then review the Devices and activity section to see what devices are signed in. You can remove any device you don't recognize.

Key Takeaways

  • You change your Prime Video password through amazon.com under Account > Login & security, not through the Prime Video app.
  • Amazon requires you to sign in a second time before you can create a new password, as a security check.
  • The password change takes effect when ready, but other people using your account stay signed in until they sign out or you remove their devices.
  • If you suspect unauthorized access, change your password first, then check Devices and activity to remove unfamiliar devices.

What makes a strong Prime Video password

Amazon requires passwords to be at least 6 characters long, but that's the bare minimum. A stronger password uses a mix of uppercase letters, lowercase letters, numbers, and symbols like ! or #. Avoid using words from the dictionary, your name, your email address, or anything someone could guess if they know you.

A practical approach: use a phrase only you would remember, then swap some letters for numbers or symbols. For example, "MyDog8RunsFast!" is harder to crack than "password123". If you use the same password across multiple websites, change that habit — if one site gets hacked, someone could try that password on your Amazon account. A password manager like Bitwarden or 1Password stores different passwords for each site so you only have to remember one master password.

If you can't remember your current password

If you've forgotten your password and can't sign in to change it, select Forgot your password? on the Amazon login page. Amazon will send a reset link to the email address attached to your account. Click that link, create a new password, and you're done. The reset link expires after a few hours, so check your email right away.

If you don't have access to that email address anymore, you'll need to verify your identity another way. Amazon can send a code to a phone number on file, or you can answer security questions you set up when you created the account. If none of those options work, contact Amazon Customer Service through your browser — they can verify who you are and help you regain access.

Signing out of Prime Video on specific devices

If you want to remove Prime Video from a phone, tablet, or streaming device without changing your password, you can sign out of just that device. On most streaming devices (Roku, Fire TV, Apple TV), go to Settings or Account, find the Prime Video app, and select Sign Out. On a phone or tablet, open the Prime Video app, tap the menu icon (three horizontal lines), scroll to Settings, and tap Sign Out.

If you can't access a device to sign out — for example, if you sold it or lost it — go to amazon.com, sign in, and navigate to Devices and activity under your account settings. Find the device in the list and select Deregister. That removes Prime Video from that device when ready, even if you're not holding it.

Two-factor authentication adds a second layer of security

Two-factor authentication (also called 2FA) means Amazon asks for a second form of proof when you sign in — usually a code sent to your phone. This stops someone from accessing your account even if they somehow get your password. To turn it on, go to amazon.com, sign in, and select Login & security from your account menu. Scroll down to Two-Step Verification and select Edit. Choose whether you want codes sent by text message or through an authenticator app like Google Authenticator.

Once you set it up, every time you sign in on a new device, Amazon will ask for that second code. Devices you use regularly can be marked as trusted so you don't have to enter the code every single time. If you lose access to your phone, you can use backup codes Amazon generates during setup — save those somewhere safe, like a password manager or a locked drawer.

What to do if your account shows suspicious activity

Check your Devices and activity page regularly to see what's signed in. If you see a device you don't recognize, select it and choose Deregister. After you remove it, change your password to something completely new. If you see purchases or watch history you didn't make, contact Amazon Customer Service right away — they can review the activity and help you find the account.

If someone else in your household is using Prime Video and you want to keep them out, the cleanest approach is to change your password and not tell them the new one. If you want them to keep using Prime Video but with restricted access (for example, a child account with parental controls), Amazon offers a separate feature called Household that lets you manage who can watch what. That's different from just sharing your password, because each person has their own profile and viewing history.

Frequently Asked Questions

Will changing my password sign me out of the Prime Video app on my TV?

No. Changing your password keeps you signed in on all your current devices. If you want to force a sign-out on a specific device, you have to deregister it separately through Devices and activity, or sign out manually on that device.

Can I use the same password for Prime Video and my other Amazon accounts?

Technically yes, but it's risky. If another website gets hacked and your password leaks, someone could try that same password on your Amazon account. Using a different password for Amazon protects you if any other site is compromised.

How often should I change my Prime Video password?

There's no set rule. Change it if you think someone has accessed your account, if you used it on a public computer, or if you haven't changed it in over a year. If you use a strong, unique password and have two-factor authentication on, you don't need to change it constantly.

What if I change my password but still can't sign in?

Clear your browser cache and cookies, then try signing in again. If you're on the Prime Video app, try signing out, closing the app completely, and signing back in. If that doesn't work, uninstall and reinstall the app. If the problem continues, contact Amazon Customer Service.

Can I see who is currently watching Prime Video on my account?

Not in real time, but you can see what devices are signed in through Devices and activity. You can also check your watch history to see what's been watched recently and from where. If you see activity you don't recognize, deregister that device when ready.