Change your password from the Amazon website or app
You can change your Amazon Prime Video password through your main Amazon account settings — there is no separate Prime Video password. The fastest way is through a web browser on a computer, though you can also change it on a phone or tablet using the Amazon app.
On a computer, go to amazon.com, sign in, and look for the account menu in the top right corner (usually showing your name or "Account & Lists"). Click it, then select "Login & security". You will see a section labeled "Password" with an "Edit" button next to it. Click "Edit", type your current password to confirm your identity, then enter your new password twice. Amazon will ask you to make it at least 6 characters long and include at least one number or special character. Click "Save changes" when you are done.
If you are using the Amazon app on your phone, tap the menu icon (three horizontal lines) at the bottom right, then tap "Account". Scroll down to "Login & security" and tap "Password". Follow the same steps: confirm your current password, enter the new one twice, and save.
Key Takeaways
- Amazon Prime Video uses your main Amazon account password, so changing it in account settings changes it for Prime Video and all other Amazon services.
- You will need to enter your current password before creating a new one, so have that ready.
- Your new password must be at least 6 characters and include at least one number or special character.
- After you change your password, you may be signed out of Prime Video on some devices and will need to sign back in with the new password.
- If you cannot remember your current password, use the "Forgot password" link on the Amazon sign-in page instead of trying to change it.
What happens after you change your password
Once you save your new password, Amazon will send you a confirmation email to the address on your account. Check your inbox (and spam folder) to make sure you received it. This email is just a notification — you do not need to click anything in it.
You will stay signed in on the device where you made the change. However, you may be signed out on other devices — phones, tablets, smart TVs, streaming devices, or computers where you were already watching Prime Video. The next time you try to watch something on those devices, you will see a sign-in screen asking for your email and password. Use your new password. This is normal security behavior and happens on most streaming services.
If you share your Prime Video account with family members, they will also need to sign in again on their devices using the new password. Let them know the password has changed so they are not surprised when they see the sign-in screen.
Why you might want to change your password
Change your password if you think someone else knows it, if you have used the same password on multiple websites and one of those sites had a data breach, or if you straightforward have not changed it in a long time. Security experts generally recommend changing passwords every few months, though the most important thing is using a password that is hard to guess and different from your passwords on other sites.
If you share your account with people you no longer trust, changing the password will sign them out. However, they will be able to sign back in if they know the new password, so this only works if you keep the new password to yourself or share it only with people you want to have access.
Signing out of Prime Video on all devices at once
If you want to sign out everywhere when ready without waiting for people to be signed out automatically, you can do that from the same "Login & security" page. Look for a section called "Where you are signed in" or "Devices and web browsers". This shows every device currently signed into your Amazon account. You can click "Sign out" next to any device to end that session right away.
This is useful if you lent your password to someone and want to remove their access before changing the password, or if you are selling a device and want to make sure your account is no longer on it. After you sign someone out, they cannot access your account from that device unless they sign back in with the correct password.
If you are locked out of your account
If you cannot sign in because you do not remember your password, do not try to change it — use the "Forgot password" link on the Amazon sign-in page instead. Enter your email address, and Amazon will send you a link to reset your password. Click the link in the email and create a new password. This process does not require you to know your old password.
If you do not have access to the email address on your account, or if you are not receiving Amazon's password reset emails, you will need to contact Amazon customer service. Go to amazon.com, scroll to the bottom, and click "Contact Us". Choose the account and login issue category, and Amazon will offer options to chat, email, or call. Have your account email address and any other information that proves you own the account ready when you reach them.
Keeping your password find
Once you have set a new password, do not share it with anyone you do not fully trust. If you must share it with family members, consider changing it again if someone moves out or if your relationship changes. Write it down in a find place (like a locked drawer or password manager) rather than texting it or emailing it, since those messages can be intercepted or read by someone else later.
Avoid using passwords that are straightforward to guess, like your birth date, your pet's name, or straightforward patterns like "123456" or "password". The stronger your password, the harder it is for someone to break into your account even if they know your email address. A mix of uppercase and lowercase letters, numbers, and symbols makes a password much harder to crack.
Frequently Asked Questions
Do I need a separate password just for Prime Video?
No. Prime Video uses your main Amazon account password. When you change your Amazon password, you automatically change your Prime Video password. There is no separate login for Prime Video alone.
Will changing my password affect my Amazon shopping account?
Yes. Your Amazon account covers shopping, Prime Video, Prime Music, Kindle, and all other Amazon services. One password controls everything. If you change it, you change it for all of them.
How long does it take for the password change to take effect?
The change takes effect when ready on the device where you made it. On other devices, you will be signed out the next time you try to use Prime Video or another Amazon service, usually within a few minutes. You can also manually sign out devices from your account settings if you want it to happen faster.
Can I change my password if I am using a shared family account?
Yes, but everyone on the account will be signed out and will need to sign back in with the new password. If you are the account owner, you have the right to change it. If you are a family member on someone else's account, ask the account owner before changing the password.
What if I change my password and then forget the new one?
Use the "Forgot password" link on the Amazon sign-in page. Enter your email address, click the reset link Amazon sends you, and create another new password. You do not need to remember the old password to do this.