Change your password directly from your Amazon account settings

To change your Amazon Prime password, log into your Amazon account on any web browser, go to Account & Lists in the top right, select Your Account, then click Login & security. You'll see an Edit button next to "Password" — click it, enter your current password, then type your new password twice. Amazon will ask you to confirm the change.

The entire process takes about two minutes. Your new password takes effect when ready across all your devices. If you're signed into Prime Video on a phone, tablet, or streaming device, you'll need to sign in again with the new password the next time you use that device.

If you're changing your password because you think someone else knows it, change it right away using these steps. If you can't remember your current password at all, use the reset process instead — that's covered in the next section.

Key Takeaways

  • You change your Amazon password through Account & Lists > Your Account > Login & security, not through a Prime Video app.
  • The change takes effect when ready on the website and app you're using, but other devices stay signed in until you sign out or they refresh.
  • If you forget your current password, use the "Forgot password?" link on the Amazon login page instead of trying to change it.
  • A strong password should be at least 8 characters and include uppercase letters, numbers, and symbols — avoid birthdays or names.

What happens to your devices after you change your password

When you change your password, you stay signed in on the device you used to make the change. On other devices — your phone, tablet, smart TV, or Fire Stick — you'll remain signed in until Amazon's servers refresh your session, which usually happens within a few hours. You don't have to sign out manually unless you want to force the change when ready.

If you want to sign out everywhere at once, go back to Login & security after changing your password and scroll down to Devices and account access. Click Sign out all other devices. This forces every phone, tablet, and streaming device to sign you out, and you'll need to sign back in with your new password on each one.

This is useful if you're concerned about unauthorized access or if you're selling a device and want to make sure your account is no longer on it.

Resetting your password if you've forgotten it

If you can't remember your current password, you can't use the "Change password" option — you need to reset it instead. Go to the Amazon login page and click Forgot password? Enter the email address or phone number associated with your Amazon account. Amazon will send you a link or code to reset your password.

Check your email inbox (or text message if you chose that option). The reset link works for 24 hours. Click it and create a new password. You'll be signed out of all your devices, and you'll need to sign back in with your new password on each one.

If you don't receive the reset email within a few minutes, check your spam or junk folder. If it's not there, make sure you entered the correct email address or phone number. Some older Amazon accounts may be registered under a different email than the one you use now.

Creating a password that's hard to guess

Amazon requires passwords to be at least 8 characters long, but longer is better. A strong password includes uppercase letters, lowercase letters, numbers, and symbols like ! @ # $ % or &. Avoid using your name, birthdate, pet's name, or common words — these are the first things someone will try if they're trying to break in.

A password like "BlueSky2024!" is better than "Amazon123" because it mixes character types and doesn't follow a predictable pattern. If you use the same password across multiple websites, change it to something unique for Amazon — that way, if one site gets hacked, your Amazon account stays protected.

If you have trouble remembering a complex password, consider using a password manager like Bitwarden, 1Password, or the password manager built into your phone or browser. These tools store your passwords securely and fill them in automatically.

Troubleshooting when you can't change your password

If you see an error message when trying to change your password, the most common cause is that you entered your current password incorrectly. Passwords are case-sensitive, so "Amazon" is different from "amazon". Try again, paying close attention to uppercase and lowercase letters.

If you're still stuck, try clearing your browser's cache and cookies, then log out completely and log back in. Sometimes old session data causes the change to fail. If you're using an older browser, try a different one — Chrome, Firefox, Safari, and Edge all work well with Amazon's website.

If the error persists after trying these steps, contact Amazon Customer Service through your account. Go to Account & Lists > Your Account > Customer Service, then select your issue. Amazon's support team can help you regain access or investigate if your account has been compromised.

Signing out of Prime Video on specific devices

If you want to remove your account from just one device — like a tablet you're giving away or a friend's TV you borrowed — you don't have to change your password. Instead, sign out of that device directly. On most streaming devices and phones, go to the Prime Video app settings, find Sign out or Log out, and confirm.

On a web browser, you can sign out by clicking your profile icon in the top right of Amazon.com and selecting Sign out. On a Fire Stick or Fire TV, go to Settings > Apps & Channels > Manage Installed Channels > Prime Video > Uninstall, then reinstall it fresh when you're ready to sign in again with a different account.

Signing out of one device doesn't affect your account on other devices, and it doesn't change your password.

Frequently Asked Questions

Do I need to change my password if I change my email address?

No. Your password and email address are separate. You can change your email through Account & Lists > Your Account > Login & security > Edit next to "Email address". Your password stays the same unless you choose to change it.

Will changing my password affect my Prime Video subscription?

No. Your subscription stays active. You'll just need to sign in again on devices that have been signed out. Your billing information and membership status don't change.

How often should I change my Amazon password?

There's no requirement to change it regularly. Change it if you think someone knows it, if you used the same password on another website that got hacked, or if you haven't changed it in several years. Otherwise, once a strong password is set, you can leave it alone.

Can I use the same password for Amazon Prime as my other accounts?

You can, but it's risky. If another website gets hacked and your password is exposed, someone could use that same password to access your Amazon account. Using a unique password for Amazon protects your account even if your password leaks elsewhere.

What if I change my password but still can't sign in?

Make sure you're using the new password, not the old one. If you're certain you're entering it correctly, clear your browser cache, restart your device, or try a different browser. If that doesn't work, use the "Forgot password?" link to reset it again and create a new one.