Change your password through your Amazon account settings

To change your Amazon Prime password, log into your Amazon account, go to Account & Lists in the top right, select Your Account, then find Login & security in the left menu. Click Edit next to your password, enter your current password, type your new password twice, and click Save changes. The new password takes effect when ready across all your Amazon services, including Prime Video.

Your new password must be at least 6 characters long and can include letters, numbers, and symbols. Amazon does not require you to use uppercase letters or special characters, but a mix of character types makes your password harder to guess. Write down your new password somewhere safe until you memorize it — you will need it the next time you sign in on any device.

Key Takeaways

  • You change your Prime password through your main Amazon account settings, not through a separate Prime Video menu.
  • The password change takes effect when ready on all devices, so you will be signed out and need to sign back in.
  • If you forget your current password before you can change it, use the "Forgot password?" link on the Amazon sign-in page instead.
  • Changing your password does not affect your Prime membership status or billing — it only updates your login credentials.

What happens to your devices after you change your password

When you save your new password, Amazon signs you out of your account on all devices — phones, tablets, computers, and streaming devices like Fire TV or Roku. You will see a sign-in screen the next time you try to watch Prime Video. This is normal and a security feature; it prevents someone else from staying logged in if they had your old password.

On each device, enter your email address and your new password. If you have multiple people in your household, each person needs to sign in with their own Amazon account and password. Shared devices like a living room TV will show a sign-in screen until someone logs in again.

Resetting your password if you cannot remember the current one

If you do not remember your current password and cannot change it through your account settings, go to the Amazon sign-in page and click Forgot password? below the password field. Enter your email address or phone number, and Amazon will send you a link to reset your password. Click the link in your email (it expires after 24 hours), create a new password, and you will be signed back in.

The reset link goes to the email address or phone number associated with your Amazon account. If you no longer have access to that email or phone number, you will need to contact Amazon Customer Service through your account or by phone. They can verify your identity and help you regain access.

Choosing a password that is hard to guess

A strong password is one that does not use your name, birth date, or common words. Avoid passwords like "password123" or "amazon2024" because they are straightforward to guess. Instead, use a random mix of letters and numbers — for example, "7kR9mL2pQ" — or a phrase only you would know, like "MyDogAte3Socks".

If you use the same password across multiple websites, change it on Amazon first. If one website gets hacked, attackers can try that password on other sites, including Amazon. A password manager like Bitwarden, 1Password, or the password manager built into your phone can store different passwords for each site so you only have to remember one master password.

Signing out of Prime on specific devices without changing your password

If you want to remove your account from one device but keep it on others, you do not need to change your password. On a phone or tablet, open the Prime Video app, tap Menu (three horizontal lines), scroll to the bottom, and tap Sign out. On a web browser, go to your account settings, find Devices and Permissions, locate the device you want to remove, and click Deregister.

On a Fire TV or Roku device, go to Settings, find Accounts, select your Amazon account, and choose Remove Account or Sign out. The exact steps vary by device, but the option is always in the account or settings menu. This removes your account from that device only; you stay signed in everywhere else.

What to do if you think someone else knows your password

If you suspect someone has your password, change it right away using the steps above. After you change it, go to Login & security in your account settings and scroll down to Devices and Permissions. You will see a list of all devices currently signed into your account. If you see a device you do not recognize, click it and select Deregister to sign out that device.

Check your account for any unauthorized purchases or changes to your payment method. If you see charges you did not make, contact Amazon Customer Service when ready. They can reverse fraudulent charges and help you find your account further. If your email address has been changed, you may have lost access to your account — contact Amazon right away to regain control.

Frequently Asked Questions

Do I need a different password for Prime Video than for my main Amazon account?

No. Prime Video uses the same password as your Amazon account. When you change your Amazon password, it changes for Prime Video, shopping, and all other Amazon services at the same time. There is no separate Prime Video password.

Will changing my password cancel my Prime membership?

No. Changing your password only updates how you sign in. Your membership status, billing, and all your saved preferences stay the same. You will still have access to Prime Video, Prime shipping, and any other benefits you pay for.

How often should I change my Amazon password?

Change your password if you think someone else knows it, if you used the same password on another website that was hacked, or if you have not changed it in over a year. You do not need to change it more often than that unless you have a reason to suspect it has been compromised.

Can I change my password on the Prime Video app instead of on a computer?

The Prime Video app does not have a password change option. You must change your password through the Amazon website on a computer or phone browser. Open amazon.com, go to Account & Lists, and follow the steps in the first section above.

What if I change my password and still cannot sign back in?

Clear your browser cache and cookies, or uninstall and reinstall the Prime Video app. Make sure you are typing your email address and new password correctly — passwords are case-sensitive. If you still cannot sign in, contact Amazon Customer Service; they can check whether your account has been locked for security reasons.