Reset your voicemail password through My Verizon or by phone

You can reset your Verizon voicemail password in two ways: through the My Verizon app or website, or by calling Verizon customer service. The app and website method is faster and takes about five minutes. If you do not have access to your account online, calling is the backup route — a representative can walk you through it or reset it for you directly.

Your voicemail password is separate from your My Verizon account password. Resetting one does not change the other. You will need your phone number and the last four digits of your Social Security number to verify your identity, whether you go online or call.

Key Takeaways

  • Log into My Verizon on the web or app, go to Account settings, and look for Voicemail or Call Settings to change your PIN.
  • Your voicemail PIN is typically four digits, and Verizon will prompt you to create a new one that does not match your account password.
  • If you cannot access My Verizon, call Verizon customer service at 611 from your Verizon phone or 1-908-559-4899 from any phone.
  • After you reset your PIN, test it by calling your own number and entering voicemail to confirm the new password works.

Reset through My Verizon online or the app

Open a web browser and go to verizon.com, or open the My Verizon app on your phone. Sign in with your Verizon account username and password — this is your account login, not your voicemail PIN. Once you are logged in, look for Account or Settings in the menu.

Find the section labeled Voicemail, Call Settings, or Phone Settings. The exact name varies depending on your phone type and whether you use Verizon Wireless or Verizon Fios Home Phone. Tap or click on it, then look for an option that says Change PIN, Update Voicemail Password, or Voicemail Settings. Select that option and enter your current voicemail PIN when prompted. If you do not remember your current PIN, you will need to call customer service instead — the online tool requires you to verify the old PIN first.

Enter your new four-digit PIN twice to confirm it. Verizon will not let you use a PIN that matches your account password or that is too straightforward (like 1111 or 1234). After you submit the new PIN, the system will confirm the change was successful. Wait a few minutes before testing it, as the change can take a moment to sync across Verizon's systems.

Reset by calling Verizon customer service

If you cannot access My Verizon or prefer to reset by phone, call 611 from your Verizon phone. If you are calling from a different phone, dial 1-908-559-4899. You will hear an automated menu. Press the button or say the option for Account Services or Voicemail.

The system will ask you to verify your identity. Have your phone number and the last four digits of your Social Security number ready. After verification, you can either reset the PIN yourself through the automated system by following the prompts, or ask to speak with a representative who can do it for you. Most people find it faster to let the representative handle it — they can confirm the change when ready and test it on their end.

If you choose the automated route, the system will guide you through entering a new four-digit PIN. If you choose to speak with someone, tell them you need to reset your voicemail PIN and they will walk you through the same process or complete it directly. Either way, the change usually takes effect within a few minutes.

What to do if you forgot your current PIN

If you do not remember your current voicemail PIN, you cannot use the My Verizon website or app to reset it — both require you to enter the old PIN first. Call Verizon customer service at 611 from your Verizon phone or 1-908-559-4899 from any phone instead. A representative can verify your identity and set a new PIN without needing the old one.

Have your phone number and the last four digits of your Social Security number ready when you call. The representative will ask you to create a new four-digit PIN on the spot. They can also test it for you before you hang up, so you know it is working.

Test your new voicemail password right away

After you reset your PIN, call your own phone number from another phone or from your Verizon phone. When your voicemail picks up, it will prompt you to enter your PIN. Type in the new four-digit PIN you just created. If the system accepts it and lets you into your voicemail, the reset worked.

If the system rejects the PIN, wait five minutes and try again — the change may not have synced yet. If it still does not work after waiting, call Verizon customer service again. There may be a technical issue, or the PIN may not have been saved correctly the first time.

Difference between voicemail PIN and account password

Your voicemail PIN is the four-digit code you enter when you call into your voicemail from any phone. Your My Verizon account password is what you use to log into the website or app to manage your bill and settings. They are completely separate. Changing one does not affect the other.

If you need to change your My Verizon account password instead, that is a different process — you would go to the My Verizon login page, click Forgot Password, and follow the recovery steps. This article covers voicemail PIN reset only.

Frequently Asked Questions

Can I use a PIN longer than four digits?

No. Verizon voicemail PINs are always four digits. The system will not accept anything longer or shorter. Make sure your PIN is exactly four numbers.

What if I set a new PIN but it does not work when I call in?

Wait five to ten minutes for the change to sync through Verizon's systems, then try again. If it still does not work, call 611 or 1-908-559-4899 and ask a representative to verify the PIN was saved correctly. They can reset it again or troubleshoot the issue.

Do I have to change my voicemail PIN if I change my account password?

No. Your voicemail PIN and account password are separate and do not affect each other. You can change one without touching the other. However, Verizon will not let you make them the same number.

Can someone else reset my voicemail PIN for me?

Only you or an authorized account holder can reset the voicemail PIN. If someone else is on your account, they can reset it through their own My Verizon login or by calling and verifying their identity. A Verizon representative can also reset it if you call and verify your identity.