Change your Verizon password through My Verizon or by phone
You can change your Verizon password in two ways: through the My Verizon website or app, or by calling Verizon customer service. The online method takes about five minutes and requires your current password. The phone method works if you forget your password or prefer speaking to someone, though it involves identity verification.
Your Verizon password protects your account, billing information, and the ability to manage your phone plan, data usage, and devices. Changing it regularly or after sharing it with someone is a straightforward process that you control entirely.
Key Takeaways
- Log into My Verizon on the website or app, go to Account Settings, select Change Password, and enter your current password followed by your new one.
- Call Verizon customer service at 611 from your Verizon phone or 1-908-559-4899 from any phone to change your password without logging in.
- Your new password must be at least eight characters and include uppercase letters, lowercase letters, numbers, and a special character like ! or @.
- After you change your password, you will be signed out of all devices and will need to sign back in with your new password.
Change your password online through My Verizon
Open a web browser and go to verizon.com, or open the My Verizon app on your phone. Tap or click the sign-in button and enter your Verizon phone number and current password. Once you are logged in, look for your account menu — on the website this is usually in the top right corner, and in the app it is typically a menu icon or your name.
Select Account Settings or Profile Settings from the menu. Find the option labeled Change Password or Update Password. Enter your current password to confirm your identity, then type your new password twice to make sure you entered it correctly. Click Save or Confirm. Verizon will show a message confirming the change, and you will be signed out of the My Verizon website and app.
You will need to sign back in the next time you visit My Verizon. Any other devices where you were signed in — such as a tablet or computer — will also sign out automatically within a few minutes.
Change your password by phone
Call Verizon customer service at 611 from your Verizon phone, or call 1-908-559-4899 from any phone. A representative will answer and ask you to verify your identity by providing your phone number, the last four digits of your Social Security number, or your account PIN if you have one set up.
Tell the representative you want to change your password. They will guide you through creating a new one and confirm it has been changed. This method works even if you have forgotten your current password, since the representative verifies who you are through other information instead.
Password requirements and what to avoid
Verizon requires passwords to be at least eight characters long and to include all four of these types of characters: uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and special characters (such as !, @, #, $, %, or &). A password like "Verizon2024!" meets these rules. A password like "verizon2024" does not, because it lacks an uppercase letter and a special character.
Do not use your Verizon phone number, your name, or common words as your password. Do not reuse a password you have used before on your Verizon account. Do not share your password with anyone, including Verizon employees — Verizon will never ask you for your password in an email or text message.
What happens after you change your password
You will be signed out of My Verizon on all devices when ready. The next time you open the My Verizon website or app, you will see the sign-in screen. Enter your Verizon phone number and your new password to log back in. This sign-out happens on all devices at once, so if you were signed in on your phone, tablet, and computer, you will need to sign back in on each one.
If you use My Verizon to manage your bill, check your data usage, or pay your phone bill, you will not be able to do those things until you sign back in. Your phone service itself is not affected — you can still make calls, send texts, and use data normally.
If you forget your new password
Go to verizon.com and click the sign-in button. Below the password field, look for a link that says Forgot Password or Can't Sign In. Click it and enter your Verizon phone number. Verizon will send you a link to reset your password through email or text message, depending on what you have on file. Click the link and follow the steps to create a new password.
If you do not receive an email or text, check your spam or junk folder. If you still cannot reset your password online, call Verizon customer service at 611 or 1-908-559-4899 and a representative can help you regain access to your account.
Frequently Asked Questions
Do I need to change my password if I change my phone?
No. Your Verizon password is tied to your account, not your phone. When you get a new phone, you can sign into My Verizon with the same password you have always used. Changing your password is only necessary if you want to for security reasons or if you think someone else knows your current password.
Will changing my password affect my phone bill or service?
No. Changing your password only affects your ability to sign into My Verizon online or in the app. Your phone service, billing, and plan remain exactly the same. You will still receive your bill and your phone will work normally.
Can I change my password from my phone without using the app?
Yes. Open any web browser on your phone, go to verizon.com, and follow the same steps you would on a computer. You do not have to use the My Verizon app — the website works on phones, tablets, and computers.
What if I change my password but still cannot sign in?
Wait a few minutes — sometimes it takes a moment for the change to take effect across all Verizon systems. Make sure you are typing your password exactly as you created it, including uppercase and lowercase letters. If you still cannot sign in after waiting, use the Forgot Password link to reset it again, or call Verizon customer service at 611.