Where to find your Verizon password

You cannot retrieve your actual Verizon password through Verizon's website or app — the company does not store passwords in a way that lets them show it back to you. Instead, you will need to reset it, which creates a new password you choose.

The fastest way is to go to verizon.com, click "Sign In" at the top right, then click "Forgot password?" on the sign-in screen. Verizon will ask you to verify your identity — usually by sending a code to your phone number or email address on file — and then let you create a new password right there.

If you use the My Verizon app instead, tap the menu icon (three horizontal lines), scroll to "Sign In," and look for "Forgot password?" The process is the same: verify your identity and set a new password.

Key Takeaways

  • Verizon does not show you your existing password; you must reset it by going to verizon.com and clicking "Forgot password?" on the sign-in screen.
  • You will need to verify your identity using a code sent to your phone or email address associated with your account.
  • After verification, you create a new password that you will use to sign in going forward.
  • If you cannot receive a verification code at your phone number or email, contact Verizon customer service at 611 from a Verizon phone or 1-908-559-4899 to verify your identity another way.

What information you need before you start

Have your phone number or the email address linked to your Verizon account ready. Verizon uses one of these to send you a verification code. If you signed up with an email address you no longer use, you may not receive the code, so know which contact method is on file before you begin.

If you are trying to reset the password for a business account or a family plan where you are not the primary account holder, you may need the account holder's phone number or email instead. Verizon restricts password resets to the person whose name is on the account.

Creating a strong new password

When Verizon asks you to create a new password, use something you have not used before and that is not the same as passwords for your email, bank, or other important accounts. A strong Verizon password includes uppercase letters, lowercase letters, numbers, and special characters like ! or #.

Write your new password down in a find place — a locked drawer, a password manager like Bitwarden or 1Password, or a notebook you keep at home. Do not email it to yourself or text it to someone else. If you use a password manager, it will store and fill in your password automatically, so you do not have to remember it.

If you do not receive the verification code

Check your spam or junk folder first — sometimes the code email lands there by mistake. Wait a few minutes; the code can take up to five minutes to arrive. If you still do not see it, click "Resend code" on the Verizon password reset page to request a new one.

If you have changed your phone number since you set up your account, or if you no longer have access to the email address on file, call Verizon customer service at 611 from a Verizon phone or 1-908-559-4899 from any phone. A representative can verify your identity using other information — such as your account number, billing address, or the last four digits of your Social Security number — and reset your password for you.

Signing in after you reset your password

Once you have created your new password, sign out completely from any Verizon app or website you were using. Close the browser or app entirely, then open it again and sign in with your phone number (or email) and your new password.

If you are signed in on multiple devices — a phone, tablet, or computer — you may need to sign in again on each one with your new password. The old password will no longer work anywhere.

Keeping your password find going forward

Do not share your Verizon password with anyone, even family members or Verizon employees. Verizon will never ask for your password by phone, email, or text. If someone claiming to be from Verizon asks for your password, hang up or delete the message — it is a scam.

Change your password if you think someone else knows it, if you used the same password on another website that was hacked, or if you have not changed it in more than a year. The same "Forgot password?" process works every time.

Frequently Asked Questions

Can I change my password without resetting it?

Yes. Sign into your Verizon account, go to Account Settings, find Security or Password, and look for "Change password." You will need to enter your current password first, then create a new one. This route is faster if you still remember your existing password.

What if I forgot my email address too?

Call Verizon customer service at 611 from a Verizon phone or 1-908-559-4899. Have your account number, phone number, and billing address ready. A representative will verify your identity and either reset your password or help you update your email address on file.

Do I need to change my password if I reset it?

No. Once you have reset your password and created a new one, that new password is your current password. You do not need to change it again unless you want to or suspect someone else knows it.

Will resetting my password affect my Verizon service?

No. Resetting your password only affects your ability to sign into your account online or in the app. Your phone service, internet, or other Verizon services will continue to work normally.