Reset your Verizon WiFi password through the My Verizon app or web portal
The fastest way to change your WiFi password is to log into your My Verizon account online or through the mobile app, find your router settings, and update the password there. This takes about five minutes and keeps your router running without interruption. You do not need to restart anything or call Verizon — the change takes effect when ready on new devices trying to connect.
If you have forgotten your Verizon account password itself, you will need to reset that first before you can change the WiFi password. Verizon sends a reset link to the email address on file, and that process takes a few minutes. Once you are back into your account, the WiFi password change is straightforward.
Key Takeaways
- Log into My Verizon (online or app), go to Internet settings, select your router, and change the WiFi password in the security or wireless settings section.
- The new password takes effect when ready for new connections; devices already connected will stay connected until you restart the router or they disconnect.
- If you do not remember your Verizon account password, use the "Forgot password" link on the login page to reset it via email.
- A factory reset using the physical button on the router erases all settings and returns the WiFi name and password to the factory defaults printed on the router label.
- Write down or save your new WiFi password somewhere you can find it, because you will need it to reconnect devices after a restart.
Step-by-step: changing your password through My Verizon online
Go to verizon.com and sign in with your account email and password. If you see a "Forgot password" option instead, click it, enter your email, and check your inbox for a reset link from Verizon. Once you are logged in, look for "Internet" or "My Services" in the menu.
Find your router or modem in the list of devices. The name usually includes the model number (like "Fios Router" or "Fios Gateway"). Click on it to open the settings. Look for a section labeled "WiFi," "Wireless," "Security," or "Network Settings" — the exact name depends on your router model.
You will see your current WiFi network name (SSID) and password. Click the option to edit or change the password. Enter your new password — Verizon requires at least 8 characters, and a mix of uppercase, lowercase, numbers, and symbols is stronger. Save the changes. The new password is active when ready.
Changing your password through the My Verizon mobile app
Open the My Verizon app on your phone, sign in, and tap "Internet" or "Services." Select your router from the list. Tap the settings icon (usually three dots or a gear symbol) and look for "WiFi Settings" or "Network Settings."
The steps from there are the same as the web version: find the password field, enter your new password, and save. The app will confirm the change was saved. You can close the app when ready — the new password is already in effect.
What happens to devices already connected to your WiFi
Devices that are already connected to your WiFi will stay connected even after you change the password. They do not automatically disconnect. However, if you restart the router or if a device loses connection and tries to reconnect, it will need the new password.
To force all devices to reconnect with the new password, restart your router by unplugging it for 30 seconds, then plugging it back in. Wait about two minutes for it to fully restart. Then go to each device's WiFi settings, forget the old network, and reconnect using the new password.
If you forgot your WiFi password and cannot access My Verizon
If you do not remember your Verizon account password and cannot log into My Verizon, use the "Forgot password" link on the login page. Enter the email address associated with your account. Verizon sends a password reset link to that email — check your inbox and spam folder. Click the link, create a new account password, and then follow the steps above to change your WiFi password.
If you do not have access to the email address on file, contact Verizon customer service at 1-908-559-4899 (for Fios) or 1-800-922-0204 (for other Verizon internet services). They can verify your identity and help you regain access to your account.
Factory reset: when you need to return the router to default settings
A factory reset erases all your custom settings and returns the router to the password and WiFi name that came with it. This is useful if you have lost access to your account and cannot change the password any other way, but it means you will have to set up your WiFi from scratch.
Locate the small reset button on the back or bottom of your router — it is usually recessed so you cannot press it by accident. Use a paperclip or the tip of a pen to press and hold the button for 10 to 15 seconds while the router is powered on. The lights on the router will blink and go dark. Wait about two minutes for the router to restart.
Once the lights are steady again, the router is back to factory defaults. The WiFi name and password are printed on a sticker on the router itself — usually on the back or bottom. Connect to that network, then log into the router's admin panel (usually 192.168.1.1 in a web browser) to set up a new password. You will need the admin username and password, which are also on the sticker.
Choosing a strong WiFi password
A strong password is harder for someone on your street or in a nearby building to guess or crack. Use at least 12 characters if Verizon allows it. Mix uppercase letters, lowercase letters, numbers, and symbols (like ! or #). Avoid dictionary words, names, birthdates, or patterns like "123456" or "qwerty."
A password like "BlueSky#2024Oak" is stronger than "password123" because it combines different types of characters and is not a common word. Write it down or save it in a password manager so you do not lose it — you will need it every time you add a new device to your WiFi.
Frequently Asked Questions
How long does it take for the new WiFi password to work?
The new password is active when ready after you save it in My Verizon. Devices already connected stay connected. New devices or devices that reconnect will need the new password right away.
Will changing my WiFi password affect my internet speed?
No. Changing the password does not change your internet speed or service. It only changes what password devices need to connect to your WiFi network.
Can I change my WiFi password without logging into My Verizon?
Yes, if you know your router's admin password. Go to 192.168.1.1 in a web browser, log in with the admin credentials (usually printed on the router), and find the WiFi or wireless settings. However, using My Verizon is simpler and does not require you to know the admin password.
What if I change my password and then forget the new one?
Log back into My Verizon and view your WiFi settings again — your current password is displayed there. Write it down or save it somewhere safe so you do not lose it again.
Do I need to restart my router after changing the password?
No, the new password works when ready without a restart. However, if you want all connected devices to disconnect and reconnect with the new password, you can restart the router by unplugging it for 30 seconds and plugging it back in.