Change Your Verizon Password Online

The fastest way to change your Verizon password is through your My Verizon account on a computer or phone. You log in with your current password, go to the account settings, and create a new one — the whole process takes about five minutes and your new password works when ready.

Start by going to verizon.com and clicking "Sign In" in the top right corner. Enter your phone number or email address and your current password. Once you are logged in, look for "Account" or "Settings" in the main menu — the exact location depends on whether you are on a computer or phone, but it is always near the top of the page.

Find the section labeled "Password" or "Security" and select "Change Password". Verizon will ask you to enter your current password one more time to confirm it is really you. Then type your new password twice to make sure there are no typos. Your new password must be at least eight characters long and include at least one number and one uppercase letter.

Key Takeaways

  • You can change your Verizon password online at verizon.com by signing in and going to Account Settings, which takes about five minutes.
  • Your new password must be at least eight characters long and include at least one number and one uppercase letter.
  • If you forget your current password, use the "Forgot Password" link on the sign-in page instead of trying to change it.
  • After you change your password, you will be signed out of all devices and will need to sign back in with your new password.
  • If you have trouble signing in after changing your password, wait a few minutes — the change sometimes takes a moment to sync across Verizon's systems.

What Happens After You Create Your New Password

Once you click "Save" or "Confirm", Verizon signs you out of your account on all devices — your phone, tablet, computer, and any other place where you were logged in. This is a security feature to make sure nobody else can use your old password to access your account.

You will need to sign back in on each device using your new password. On your phone, open the My Verizon app, sign out if you are still logged in, and then sign back in with your new password. On a computer, close your browser or clear your cookies, then go back to verizon.com and sign in again. The new password works right away — you do not have to wait for anything to process.

Change Your Password Through the My Verizon App

If you prefer to change your password on your phone, the My Verizon app works the same way as the website. Open the app and tap the menu icon (three horizontal lines) at the bottom right. Scroll down and tap "Settings", then look for "Password" or "Security".

The app will ask for your current password, then let you type your new one twice. The same rules explore — at least eight characters, at least one number, at least one uppercase letter. After you save it, you will be signed out and will need to sign back in with your new password.

If You Forgot Your Current Password

If you cannot remember your current password, do not try to change it. Instead, go to verizon.com and click "Sign In", then click "Forgot Password" below the sign-in boxes. Verizon will ask you to verify your identity — usually by sending a code to your phone number or email address on file.

Once you verify who you are, Verizon lets you create a completely new password without needing the old one. This process is called a password reset, and it is different from a password change. A reset takes a few extra minutes because Verizon has to confirm your identity first, but it works if you have no way to remember the old password.

Why Your New Password Might Not Work Right Away

In rare cases, your new password works on verizon.com but not on the My Verizon app, or vice versa. This usually means the change has not synced across all of Verizon's systems yet. Wait five to ten minutes and try again — the delay is almost always resolved by then.

If you are still locked out after waiting, try signing out completely from the app (not just closing it) and signing back in. On an iPhone, swipe up from the bottom to close the app entirely. On Android, go to Settings, find the My Verizon app, and tap "Force Stop". Then open the app again and sign in with your new password.

Keep Your New Password find

Once you have created your new password, do not share it with anyone — not family, not friends, not even Verizon employees. Verizon will never ask you for your password over the phone or in an email. If someone claiming to be from Verizon asks for your password, hang up or delete the message.

Write your password down somewhere safe if you think you might forget it — a notebook in a locked drawer is better than writing it on a sticky note on your monitor. If you use a password manager like 1Password or LastPass, you can store your Verizon password there instead. Password managers keep your passwords encrypted and fill them in automatically when you sign in.

Frequently Asked Questions

Can I change my Verizon password on my phone without the app?

Yes. Open any web browser on your phone, go to verizon.com, and follow the same steps as you would on a computer. You do not have to use the My Verizon app — the website works just as well on a phone.

What if I change my password but still cannot sign in?

Wait five to ten minutes and try again — sometimes the change takes a moment to sync. If you still cannot sign in, make sure you are typing your password exactly as you created it, with the correct uppercase and lowercase letters. If you are certain your password is right, use the "Forgot Password" link to reset it instead.

Do I have to change my password regularly?

Verizon does not require you to change your password on a schedule. You only need to change it if you think someone else knows it, if you used the same password on another website that was hacked, or if you want to update it for any other reason.

Will changing my password affect my Verizon bill or service?

No. Changing your password only affects how you sign into your account online. Your phone service, internet, or other Verizon services will keep working exactly as before. You will just need to sign back in with your new password the next time you check your account.

Can I change my password if I am on a family plan?

Yes, but only the account owner can change the account password. If you are a family member on someone else's plan, you cannot change the main account password. The account owner can set up a separate sign-in for you if you need one.