Use the Roblox password reset page to regain access

Go to roblox.com/login and click the "Forgot Password or Username?" link below the login box. Enter the email address or username connected to your account. Roblox will send a password reset link to that email within a few minutes. Click the link in the email, create a new password, and log in.

The reset link works for 24 hours. If you don't see the email, check your spam or junk folder — sometimes reset emails get filtered there. If you still can't find it after 15 minutes, you can request a new link from the login page.

Your new password must be at least 8 characters long and cannot be a password you've used on Roblox before. Roblox does not accept passwords that are too straightforward, like "12345678" or "password".

Key Takeaways

  • The password reset link is sent to the email address attached to your account, so you need access to that email to proceed.
  • Reset links expire after 24 hours, so complete the process the same day you request it.
  • Your new password must be at least 8 characters and different from any password you've used on Roblox before.
  • If the reset email doesn't arrive, check your spam folder or wait a few minutes before requesting another link.
  • If you no longer have access to the email on your account, you will need to contact Roblox support to verify your identity.

What to do if you don't remember your email address

If you can't remember the email attached to your account, you cannot use the standard password reset. Instead, go to roblox.com/login, click "Forgot Password or Username?", and select the option to recover your username. Enter any information you remember — your display name, the email you think might be connected, or the phone number you may have added to the account.

Roblox will ask you to verify your identity by answering security questions you set up when you created the account, or by confirming a phone number if you added one. Once verified, the system will show you the email address on file. You can then use that email to reset your password.

Recover your account if you can't access the email

If the email address on your Roblox account no longer works — because you closed it, lost access to it, or it was hacked — you cannot reset your password through the normal process. Contact Roblox support by going to roblox.com/support and selecting "I forgot my password" or "I can't log in to my account."

Roblox support will ask you to prove you own the account. Be ready to provide details like the username, the email that was on the account, the date you created it, or information about Robux purchases you made. The more details you can give, the faster support can verify you. Response times vary, but most cases are resolved within a few days to a week.

Protect your new password

Once you've reset your password, use a password that is unique to Roblox — do not use the same password on other websites or games. If someone gains access to your email or another account, they could use the same password to break into your Roblox account and steal your items or Robux.

Consider enabling two-step verification on your Roblox account for extra security. Go to your account settings, select "Security," and turn on two-step verification. You'll receive a code on your phone or email each time someone tries to log in from a new device. This makes it much harder for someone else to access your account even if they know your password.

What happens if your account was hacked

If you suspect someone else changed your password or accessed your account, contact Roblox support when ready at roblox.com/support. Tell them your account was compromised. Roblox can lock your account to prevent further damage while they investigate.

Check your email for any password reset confirmations you didn't request. If you see them, someone else has access to your email address. Change your email password right away, then contact Roblox support to update the email on your Roblox account. If you made Robux purchases and items are missing, include that information when you contact support — they may be able to restore your account.

Frequently Asked Questions

How long does it take to get a password reset email?

Roblox usually sends the reset email within a few minutes. If you don't see it after 15 minutes, check your spam folder or request a new link. The email may be delayed if your email provider is slow to deliver it.

Can I reset my password without access to my email?

No, you need access to the email on your account to reset your password through the normal process. If you've lost access to that email, contact Roblox support and be ready to prove you own the account with security questions or other details.

What if I reset my password but still can't log in?

Make sure you're using the exact password you just created — passwords are case-sensitive, so "Password123" is different from "password123". If you're still locked out, request another reset link or contact Roblox support.

Can someone reset my password if they have my email?

Yes, if someone has access to your email address, they can reset your Roblox password. Protect your email with a strong, unique password and enable two-step verification on both your email and your Roblox account.