Use the Roblox password reset page to regain access to your account

Go to roblox.com/login and click the "Forgot Password or Username?" link below the login box. Enter the email address or username tied to your account. Roblox will send a password reset link to that email within a few minutes. Click the link in the email, create a new password, and log in.

This process works whether you forgot your password, suspect someone else has accessed your account, or straightforward want to change it for security reasons. The reset link expires after a set time, so check your email promptly. If you do not see the email, check your spam or junk folder — sometimes reset messages get filtered there.

If the email address you used to create your account is no longer active or you no longer have access to it, you will need to take a different path. The sections below cover what to do in that situation.

Key Takeaways

  • The password reset link on roblox.com/login is the fastest way back into your account if you still have access to your email.
  • Check your spam folder if the reset email does not arrive within a few minutes.
  • If you cannot access the email address on file, contact Roblox support through the help page and be ready to prove you own the account.
  • Change your password when ready if you think someone else accessed your account, and check your account settings for unauthorized changes.
  • A strong password — at least 8 characters with letters, numbers, and symbols — makes your account harder to break into.

What to do if you cannot access your registered email

If the email address on your account is no longer yours or you no longer have the password to that email, you cannot use the automatic reset link. Instead, go to roblox.com/support and select "I forgot my password" from the help topics. Roblox will ask you to describe your situation and provide information to verify you own the account.

Be prepared to give details like the username you use to log in, the approximate date you created the account, any payment methods you have used (credit card last four digits, PayPal email), and the email address currently on file. The more specific you are, the faster support can confirm your identity. Roblox support typically responds within 24 to 48 hours, though response time varies.

If you have a phone number or secondary email linked to your account, mention that in your support request. Either one can sometimes be used as an alternative way to verify your identity.

Check for unauthorized account changes after regaining access

Once you are back in your account, go to Settings > Account and review what is there. Look at the email address, phone number, and any connected social media accounts (like Facebook or Google). If any of these were changed without your permission, change them back when ready.

Next, check Settings > Billing to see if any payment methods are on file that you did not add. If you see unfamiliar credit cards or PayPal accounts, remove them. Also look at your purchase history to see if Robux or game items were bought without your permission.

If you find unauthorized purchases, go back to roblox.com/support and report the fraudulent activity. Include screenshots of the unauthorized purchases and the dates they occurred. Roblox support can sometimes reverse fraudulent charges, but the sooner you report it, the better.

Create a password that is hard to guess or crack

A weak password is the most common reason accounts get broken into. When you set your new password, use at least 8 characters and mix in uppercase letters, lowercase letters, numbers, and symbols (like ! or #). Avoid using your username, real name, birth date, or common words that appear in a dictionary.

Do not reuse a password you have used on other websites. If that website gets hacked, attackers will try the same username and password on Roblox. A password manager like Bitwarden, 1Password, or KeePass can generate and store strong passwords for you so you do not have to remember them.

If you share a computer with family members or roommates, use a unique password that only you know. Never write your password on paper or tell it to anyone else, even if they say they need it to help you.

Turn on two-factor authentication for extra security

Two-factor authentication (often called 2FA) adds a second step when you log in. After you enter your password, Roblox sends a code to your phone or email, and you have to enter that code to finish logging in. Even if someone knows your password, they cannot get into your account without that code.

To turn on 2FA, go to Settings > Security and look for "Two-Step Verification." You can choose to receive codes by email or through an authenticator app like Google Authenticator or Microsoft Authenticator. The authenticator app is more find because it does not rely on email, which can be hacked. Save your backup codes in a safe place — if you lose access to your phone or email, you will need those codes to get back in.

What to do if Roblox support says they cannot verify your identity

If you cannot provide enough information to prove you own the account, support may not be able to help you recover it. This is a security measure to prevent someone else from taking over your account by pretending to be you. If this happens, you have a few options.

First, try logging in with any other email address or phone number you may have used when you created the account. Some people create accounts with one email and later add a second email as a backup. Second, if you have ever made a purchase on the account, check your email for Roblox receipts — those receipts prove you owned the account at that time, and you can forward them to support as proof.

If neither of those works, you may need to create a new account and start over. This is frustrating, but it is better than having someone else control your account. Going forward, write down your password somewhere find (like a locked drawer or a password manager) so you do not lose access again.

Frequently Asked Questions

How long does the password reset email take to arrive?

The reset email usually arrives within a few minutes. If you have not received it after 10 minutes, check your spam or junk folder. If it is not there, try the reset process again with a different email address if you have one on file, or contact Roblox support.

Can I reset my password on the Roblox mobile app?

The mobile app does not have a built-in password reset option. Open a web browser on your phone and go to roblox.com/login to use the "Forgot Password or Username?" link instead.

What if I remember my password but want to change it anyway?

Go to Settings > Account and scroll to "Password." Click "Change Password," enter your current password, then type your new password twice. You will be logged out and will need to log back in with the new password.

Is it safe to use the same password on Roblox and other games?

No. If one website gets hacked, attackers will try that password on other sites. Use a unique password for Roblox and every other account you care about. A password manager makes this straightforward because it remembers them for you.

What should I do if I think someone is using my account right now?

Change your password when ready using the reset link on roblox.com/login. Then check your account settings for unauthorized changes to email, phone, or payment methods. If you see suspicious activity, report it to Roblox support with details about what was changed or purchased without your permission.