Go to the Roblox login page and click "Forgot Password or Username"

Open a web browser and go to roblox.com. On the login screen, you will see a blue link below the password box that says "Forgot Password or Username?" Click that link. You do not need to enter anything first — just click it and you will move to the password reset page.

The reset page will ask you to enter either your username or the email address connected to your account. If you remember your username, type that. If you only remember the email, type that instead. Roblox will accept either one.

Check your email for the reset link

After you submit your username or email, Roblox sends a password reset link to the email address on file for your account. This email arrives within a few minutes, though it sometimes takes up to 15 minutes. Check your inbox first, then check your spam or junk folder if you do not see it — reset emails sometimes get filtered there by mistake.

The email will come from noreply@roblox.com and will have the subject line "Roblox Password Reset". Open that email and look for a button or link that says "Reset Password" or "Click Here to Reset Your Password". Click that link.

Create your new password

The link takes you to a page where you can enter a new password. Roblox requires passwords to be at least 8 characters long and to include both uppercase and lowercase letters. You cannot use a password you have used before on your Roblox account — the system will reject it and ask you to choose something different.

Type your new password twice to confirm you typed it correctly, then click the button to save it. You will see a message saying your password has been changed. You can now close this page and log in with your new password.

Log in with your new password

Go back to roblox.com and enter your username and your new password on the login screen. Click the login button. If your password was entered correctly, you will be taken to your Roblox home page and your account will be unlocked.

If you see an error message saying your password is wrong, double-check that you typed it exactly as you created it — passwords are case-sensitive, meaning uppercase and lowercase letters are treated as different characters. If you are still stuck, you can repeat the reset process and create a different password.

Key Takeaways

  • Click "Forgot Password or Username?" on the Roblox login page, then enter your username or email address.
  • Roblox sends a reset link to the email on file for your account within a few minutes — check your spam folder if you do not see it in your inbox.
  • Your new password must be at least 8 characters long and include both uppercase and lowercase letters.
  • After you reset your password, log in when ready to make sure it works, and do not share your new password with anyone.

What to do if you do not receive the reset email

If 15 minutes have passed and you still do not see the reset email, check your spam folder first. If it is not there, the email address on your account may be wrong or no longer active. Go back to the Roblox login page and try the reset process again, but this time enter your username instead of your email address — this sometimes works when the email address is outdated.

If you do not remember your username either, you have a second option. Visit roblox.com/support and click "Contact Us". Describe your situation and provide any details you remember about your account — such as when you created it, what games you played, or what your character looked like. Roblox support staff can help you recover your account, though this process takes longer than the automatic reset and may take several days.

Protect your new password

Once you have reset your password, keep it somewhere safe. Write it down in a notebook you keep at home, or use a password manager — a program like Bitwarden, 1Password, or the password manager built into your web browser that stores passwords securely. Do not share your password with friends, even if they ask, and do not use the same password for Roblox that you use for other websites or games.

If you think someone else may have accessed your account, change your password again after you log in. You can do this by going to your account settings, clicking "Security", and selecting "Change Password". If you see items or Robux (Roblox currency) missing from your account, report it to Roblox support right away at roblox.com/support.

Frequently Asked Questions

How long does it take to get the reset email?

The email usually arrives within a few minutes. If you have waited 15 minutes and still do not see it, check your spam or junk folder. If it is not there, the email address on your account may be incorrect or inactive. Try the reset process again using your username instead.

Can I reset my password on the Roblox mobile app?

Yes. On the app login screen, tap "Forgot Password or Username?" and follow the same steps as on the website. You will still receive the reset email and can complete the process on your phone or switch to a computer if that is easier.

What if I forgot my password and my email address is no longer active?

Contact Roblox support at roblox.com/support and click "Contact Us". Tell them your username and describe your account. They can verify your identity and help you regain access, though this takes longer than the automatic reset.

Do I need to change my password if I think someone hacked my account?

Yes, change it when ready after you log back in. Go to your account settings, click "Security", and select "Change Password". Also check your email address and phone number in your account settings to make sure no one changed them. If Robux or items are missing, report it to Roblox support.