Start with the password reset page, not your email
Go to roblox.com/login and look for the "Forgot Password or Username?" link below the login box. Click it. You will land on a page that asks for either your username or the email address tied to your account — enter whichever one you remember. Roblox will send a password reset link to that email address.
Check your inbox, including your spam or promotions folder, within a few minutes. The email comes from noreply@roblox.com. Click the link in that email, and you will be taken to a page where you can create a new password. Make it something you have not used before on Roblox, and write it down somewhere safe — a password manager like Bitwarden or 1Password is better than a sticky note on your monitor.
If you do not see the email after ten minutes, try the reset process again. Sometimes the first email gets delayed or filtered. If you still see nothing after a second attempt, move to the next section.
Key Takeaways
- The fastest way to reset your password is through roblox.com/login by clicking "Forgot Password or Username?" and checking the email Roblox sends you.
- If you cannot remember the email address on your account, you will need to contact Roblox support with proof that you own the account.
- Roblox support asks for details like your username, the email you think is on the account, and when you created it — they do not ask for your password.
- Two-factor authentication (2FA) makes your account harder to break into, but it also means you need access to your phone or authenticator app to log in after a password reset.
What to do if you do not remember your email address
If the email reset does not work because you cannot remember which email is on your account, you will need to contact Roblox support directly. Go to roblox.com/support and select "Contact Us" at the bottom of the page. Choose the category "Account Security" and then "I forgot my password".
Roblox will ask you to fill out a form with information about your account: your username, the email address you think might be on it (even if you are not sure), the date you created the account, and any Robux purchase history you remember. The more details you provide, the faster they can verify you own the account. Do not make up information — if you are unsure about a date, say so.
Support usually responds within 24 to 72 hours. They will send you a link to reset your password, or they may ask follow-up questions to confirm your identity. Keep your responses honest and specific.
Two-factor authentication and password resets
If you turned on two-factor authentication (2FA) on your account, resetting your password does not turn it off. After you create a new password, you will still need to enter a code from your phone or authenticator app to log in.
If you no longer have access to the phone or app that generates those codes, tell Roblox support when you contact them. They can disable 2FA on your account so you can log in with just your new password. Once you are back in, you can set up 2FA again on a device you currently have.
This is why 2FA is useful: even if someone gets your password, they cannot log in without your phone. But it also means you need to keep that phone or write down your backup codes somewhere safe.
Protecting your new password
Once you have reset your password, do not reuse it on other websites. If you use the same password on Roblox and on your email, and someone breaks into your email account, they can reset your Roblox password whenever they want. Use a unique password for Roblox.
A password manager stores different passwords for each site and fills them in automatically. Bitwarden, 1Password, and Dashlane are common choices. If you do not want to use a password manager, write your new Roblox password in a notebook and keep it somewhere physical and private — not in a note on your phone or computer.
Change your password again if you think someone else knows it or if you used it somewhere public (like typing it into a shared computer). Roblox lets you change your password as many times as you want by going to Settings > Security > Change Password once you are logged in.
What happens if your account was hacked
If you forgot your password because someone else changed it, or if you notice items or Robux missing from your account, tell Roblox support when ready. Go to roblox.com/support, choose "Account Security", and select "My account was hacked or compromised".
Roblox support can see the login history on your account — they know what devices logged in, when, and from where. If they see logins from places you do not recognize, they can lock those sessions out. They may also be able to restore items or Robux that were taken, but only if you report it soon after it happens.
After you regain control of your account, turn on two-factor authentication. Go to Settings > Security > Two-Step Verification and follow the steps. This makes it much harder for someone to break in again, even if they somehow get your password.
Recovering a very old account you have not used in years
If your account is old and you have not logged in for a long time, the email address on it might no longer work — you may have closed that email account or forgotten the password to it. You can still reset your Roblox password through the support form.
When you fill out the support form, be as specific as possible about when you created the account, what your username is, and any details you remember about it — like games you played, friends you had, or items you owned. Roblox support uses these details to confirm you are the real owner.
If your account is very old, support may take longer to respond because they have to search further back in their records. Be patient and do not submit multiple requests — one detailed form is better than five short ones.
Frequently Asked Questions
How long does it take to get a password reset email from Roblox?
Usually a few minutes. Check your spam folder and the promotions tab if you do not see it in your main inbox. If nothing arrives after ten minutes, try the reset process again. If you still do not receive an email after a second attempt, contact support through roblox.com/support.
Can I reset my password without access to my email?
No. The password reset link goes to your email address. If you cannot access that email, you will need to contact Roblox support and prove you own the account by providing details like your username, account creation date, and purchase history.
What if I do not remember my username either?
Contact Roblox support at roblox.com/support and choose "Account Security" and "I forgot my password". Tell them the email address on your account and any other details you remember — creation date, games you played, friends you had. Support can look up your username and help you reset your password.
Does resetting my password log me out on all devices?
Yes. After you reset your password, you will be logged out everywhere. You will need to log back in on each device using your new password. This is a security feature — it stops someone else from staying logged in on a device they control.
Can I change my password without resetting it?
Yes, if you are already logged in. Go to Settings > Security > Change Password, enter your current password, and create a new one. You only need to use the reset process if you have forgotten your password and cannot log in.