The fastest way to reset your password

Go to roblox.com and click the Log In button in the top right corner. On the login page, click Forgot Password or Username? below the password field. Enter the email address or username connected to your account, then click Continue. Roblox will send a password reset link to that email within a few minutes — check your inbox and your spam folder if you don't see it right away.

Click the link in the email. You'll be taken to a page where you can create a new password. Type your new password twice to confirm it matches, then click Reset Password. You're done. Log in with your username and new password on the main Roblox site.

The whole process takes about five minutes if your email is working. If you don't receive the reset email after ten minutes, check that you entered the correct email address — typos are the most common reason the link never arrives.

Key Takeaways

  • The password reset link goes to the email address on file with your Roblox account, so you must have access to that email to reset your password.
  • Check your spam and promotions folders if the reset email doesn't show up in your inbox within ten minutes.
  • The reset link expires after a few hours, so don't wait too long to click it and create your new password.
  • If you can't remember the email address on your account, you'll need to contact Roblox support through their help page before you can reset your password.
  • Your new password must be at least eight characters long and cannot be the same as your old password.

What to do if you don't receive the reset email

First, check the email address you entered on the password reset page. If you typed it wrong, go back to roblox.com, click Log In, and try again with the correct email. Roblox will send a new link to the right address.

Second, look in your spam, junk, and promotions folders. Roblox emails sometimes get filtered there by mistake. If you find the reset email in spam, mark it as "not spam" so future emails from Roblox go to your inbox.

Third, wait a full ten minutes before trying again. Roblox's email system can be slow, especially during peak hours. If you've waited and checked spam and still see nothing, try resetting again — sometimes the first request doesn't go through.

If you've done all three and still haven't received anything, the email address on your Roblox account may be wrong or no longer active. Move to the next section.

When you can't access the email on your account

If the email address connected to your Roblox account is old, deleted, or you never had access to it, you can't use the standard password reset. Instead, go to the Roblox support page at roblox.com/support and click Contact Us.

Select Account from the category menu, then choose I can't log in or I forgot my password. Fill in your username and describe the problem — for example, "I no longer have access to the email address on my account" or "I don't remember what email I used when I created my account." Roblox support will ask you to verify you own the account by answering security questions or providing other proof, then they can reset your password or update your email address.

Response times from Roblox support vary. You may hear back within a few hours during business hours, or it could take a day or two. Check your email regularly for their reply.

Creating a strong new password

When you're on the password reset page, Roblox requires your new password to be at least eight characters long. A strong password includes uppercase letters, lowercase letters, numbers, and symbols — for example, BlueSky#2024Dog is stronger than password123.

Don't reuse a password you've used before on Roblox or on other websites. If someone got your old password, they could use it to break into your account again. Pick something you haven't used anywhere else.

Write your new password down in a safe place — a notebook you keep at home, a password manager app, or a locked document on your computer. Don't email it to yourself or text it, because those messages can be intercepted.

Protecting your account after you reset

Once you've created your new password, take a moment to check your account security. Log into Roblox, click the gear icon in the top right, and select Settings. Go to the Security tab and look at the email address listed there — make sure it's one you still use and can access.

If Roblox offers two-factor authentication (sometimes called 2FA), turn it on. This adds an extra layer of protection: even if someone gets your password, they can't log in without a code from your phone or email. Look for a Two-Step Verification or 2FA option in your security settings.

Check the list of devices that have logged into your account recently. If you see a device you don't recognize, click it and select Log Out to sign that device out. This prevents anyone who may have had your old password from staying logged in.

Resetting your password on mobile or tablet

The process is the same on the Roblox mobile app or on a phone browser. Open the app or go to roblox.com in your phone's browser, tap Log In, and tap Forgot Password or Username? Enter your email or username and tap Continue. The reset link will arrive in your email just as it does on a computer.

Tap the link in the email on the same device you're using to reset, or copy the link and paste it into your phone's browser if the email app doesn't open the link automatically. Complete the password reset, then log back in with your new password.

Frequently Asked Questions

How long does the password reset link stay active?

The reset link expires after a few hours. If you receive the email but don't click the link until the next day, you'll need to request a new reset link. Go back to the login page and click Forgot Password or Username? again to get a fresh link.

Can I reset my password if I'm already logged in?

Yes. Log into your account, click the gear icon in the top right, select Settings, go to the Security tab, and look for a Change Password option. You'll need to enter your current password before you can create a new one.

What if I reset my password but still can't log in?

Make sure you're using the correct username (not your email) and that you're typing your new password exactly as you created it — passwords are case-sensitive, so BlueSky123 is different from bluesky123. If you're still stuck, contact Roblox support through roblox.com/support.

Will resetting my password delete my game progress or items?

No. Resetting your password only changes how you log in. Your game progress, Robux, inventory, and all your account data stay exactly the same.

Can someone else reset my password if they have my email address?

No. They would need access to your email account to click the reset link. If you're worried someone has your email password, change that password first, then reset your Roblox password. If you think your account has been hacked, contact Roblox support when ready.