The fastest way to change your username

Log into your Ubisoft account on the web at account.ubisoft.com, not through the game launcher. Go to Profile in the left menu, then select Personal Information. You will see your current username next to "Ubisoft username" — click the pencil icon to edit it. Type your new username, confirm the change, and you are done. The new name takes effect when ready across all Ubisoft games and services.

The web portal is the only place you can change your username. The Ubisoft Connect app on your computer or console does not have this option, so do not look for it there. If you try to change it in-game, you will be directed to the web account page anyway.

Key Takeaways

  • You change your username through account.ubisoft.com in the Personal Information section, not through the game launcher or in-game menus.
  • Your new username takes effect when ready and shows up in all Ubisoft games you own, including multiplayer lobbies and friend lists.
  • Usernames must be between 3 and 16 characters, contain only letters, numbers, hyphens, and underscores, and cannot start with a number.
  • If your desired username is taken, Ubisoft will tell you so when you try to save it — you will need to choose a different one.
  • You can change your username as often as you want, but each change takes a few seconds to sync across all games.

What usernames Ubisoft will and will not accept

Ubisoft has specific rules about what characters and formats are allowed. Your username must be between 3 and 16 characters long. You can use letters (uppercase and lowercase), numbers, hyphens, and underscores. You cannot use spaces, special characters like @, #, or !, or accented letters.

Your username cannot start with a number — it must begin with a letter or underscore. Usernames are not case-sensitive, so "JohnSmith" and "johnsmith" are treated as the same name. If you try to create a username that breaks these rules, the system will reject it and show you an error message explaining what went wrong.

When a username is already taken

If someone else has already claimed the username you want, Ubisoft will tell you when ready when you try to save it. The system will display a message saying the username is unavailable. You will need to choose a different one.

There is no waitlist or way to reserve a username. If you see one you like, you have to claim it right then. Deleted accounts do eventually free up their usernames, but Ubisoft does not publish a timeline for when that happens, and there is no way to request a specific name from an inactive account.

How long the change takes to show up everywhere

The username change is when ready on the Ubisoft website, but it can take a few seconds to a few minutes to sync across all your games and the Ubisoft Connect app. If you are playing a game when you change your username, you may need to restart the game or log out and back in to see the new name in-game.

Friends will see your new username the next time they refresh their friends list or restart their game. In multiplayer lobbies, your new name should appear within a few minutes. If you do not see the change after 10 minutes, try closing and reopening the game or the Ubisoft Connect app.

Changing your username does not affect your game progress or account security

Your username is separate from your account email and password. Changing your username does not log you out, reset your password, or affect your two-factor authentication settings. All your game saves, achievements, and purchases stay exactly where they are.

Your friends will still have you on their friends list after you change your name — they do not need to re-add you. If you were in a clan or group, you will still be a member, and the clan leader will see your new username in the roster.

If you cannot access the Personal Information page

If you log into account.ubisoft.com but do not see the Personal Information option or the username field, check whether you are in the right section. Click Profile in the left sidebar first, then look for Personal Information as a subsection. If it is still not there, try logging out completely, clearing your browser cache, and logging back in.

If you still cannot see the username field after that, your account may have a restriction or a security hold. This sometimes happens after a password reset or if Ubisoft detected unusual activity. Contact Ubisoft Support through their website at support.ubisoft.com and explain that you cannot access the username change feature. They can check your account status and remove any temporary blocks.

Frequently Asked Questions

Can I change my username back to what it was before?

Yes. There is no limit on how many times you can change your username. If you change it and then want your old name back, you can go through the same process again. However, if someone else claimed your old username in the meantime, you will not be able to use it unless they change theirs first.

Does changing my username affect my Ubisoft+ subscription or game purchases?

No. Your subscription, game library, and all purchases are tied to your account email, not your username. Changing your username does not touch any of that. You will still have access to all the same games and services after the change.

What if I want to change my display name in a specific game instead of my Ubisoft username?

Some games let you set a separate in-game display name or nickname that is different from your Ubisoft username. Check the game's settings menu — this is usually under Profile or Account settings within the game itself. That change only affects that one game, not your Ubisoft account.

Can I use special characters like accents or emoji in my username?

No. Ubisoft only allows letters, numbers, hyphens, and underscores. Accented letters, emoji, and other special characters will be rejected. If you want a character that looks similar, try using a hyphen or underscore instead.