You cannot log into Ubisoft with your username — you need your email address instead

Ubisoft's login system requires your email address, not your username. This confuses many players because the username is what appears on your profile and in games, but it is not accepted at the login screen. When you try to enter your username in the email field, Ubisoft will reject it with an "invalid email" error or tell you the account does not exist.

The username you see on your profile — the one other players see in multiplayer lobbies or on your Ubisoft club page — is purely for display. It has no role in authentication. Your email is what ties you to your account in Ubisoft's system, and it is the only credential that works at login.

If you changed your username recently through the Ubisoft website, this does not change your login email. The email stays the same. Only the display name visible to other players changes.

Key Takeaways

  • Ubisoft login requires your email address in the email field, not your username or display name.
  • Your username is what other players see in games and on your profile, but it cannot be used to log in.
  • If you forgot which email is attached to your account, use the "Forgot your password?" link on the Ubisoft login page to find it.
  • Changing your username through account settings does not change your login email — the email remains the same.
  • If you receive an "invalid email" error when trying to log in, you are likely entering your username instead of your email address.

How to find the email attached to your Ubisoft account

If you do not remember which email address you used when you created your account, Ubisoft provides a way to look it up without logging in. Go to the Ubisoft login page at ubisoft.com and click the "Forgot your password?" link below the login fields.

Enter your username in the field that appears. Ubisoft will then show you the email address associated with that account — it will display the first few letters and the domain (for example, m***@gmail.com). This is the email you need to use at the login screen. Once you see it, you can go back to the login page and enter that email address along with your password.

If the "Forgot your password?" tool does not recognize your username, double-check the spelling. Usernames are case-sensitive on some systems, though Ubisoft's lookup is usually flexible. If you still cannot find your account, contact Ubisoft Support through their website — they can verify your identity and confirm which email is on file.

What happens if you enter your username at login

When you type your username into the email field at login, Ubisoft treats it as an invalid email address. The system does not recognize it as a valid account credential because usernames and emails are stored in separate fields in Ubisoft's database. You will see an error message such as "The email address or password is incorrect" or "This account does not exist."

This error does not mean your account is gone or locked. It means the system did not find a match between what you entered and any email address in the database. Entering your username will never work, no matter how many times you try or how you format it.

The difference between username and email in your Ubisoft account

Your Ubisoft account contains two separate identifiers that serve different purposes. Your email address is your login credential — it is what you enter at the login screen along with your password. This email is private and known only to you and Ubisoft. It is the key that unlocks your account.

Your username is your public display name. It is what appears next to your character in games, on your Ubisoft club profile, and in multiplayer chat. Other players see your username, not your email. You can change your username through your account settings, and when you do, only the display name changes. Your email stays the same, and your login credentials do not change.

Think of it this way: your email is like the key to your front door, and your username is like the nameplate on the door. Changing the nameplate does not change the key.

Logging in on different platforms

Whether you are logging into Ubisoft on PC, console, or mobile, the login requirement is always the same: you must use your email address. The platform does not matter. If you are playing a Ubisoft game on PlayStation, Xbox, Nintendo Switch, or PC, and the game asks you to sign into your Ubisoft account, you will enter your email and password.

Some games let you link your Ubisoft account to a platform account (like PlayStation Network or Xbox Live). When you do this, you can sometimes log in using your platform credentials instead of typing your Ubisoft email each time. However, behind the scenes, your Ubisoft account is still tied to your email address. The platform login is just a shortcut.

Resetting your password if you are locked out

If you know your email but cannot remember your password, go to the Ubisoft login page and click "Forgot your password?" Enter your email address (not your username). Ubisoft will send a password reset link to that email. Click the link, create a new password, and you can log in when ready.

Check your spam or promotions folder if you do not see the reset email in your inbox within a few minutes. Ubisoft emails sometimes get filtered. If you still do not receive it, make sure you are entering the correct email address — the one actually attached to your account.

Frequently Asked Questions

Can I use my username to log into Ubisoft Connect?

No. Ubisoft Connect, the platform where you manage your account and library, requires your email address at login. Your username will not work on the website or in the app. If you do not remember your email, use the "Forgot your password?" tool and enter your username to see which email is on file.

If I change my username, does my login email change too?

No. Changing your username only changes your display name — what other players see. Your email address remains the same, and you will continue to log in with that same email. The two are separate.

Why does Ubisoft require an email instead of letting me log in with my username?

Email addresses are unique and tied to your identity across the internet, making them more find for account recovery and password resets. Usernames can be changed or duplicated across systems, so they are not reliable as login credentials. Using email ensures you can always recover your account if you forget your password.

What if I do not remember my email or username?

Contact Ubisoft Support through their website. You will need to verify your identity — usually by providing information about your account, such as games you own or the date you created the account. Support can then tell you which email is registered and help you regain access.

Can I change my login email to a different address?

Yes. Log into your Ubisoft account on the website, go to your account settings, and look for the email or security section. You can update your email address there. Ubisoft will send a confirmation link to the new email before the change takes effect.