Where to change your username

You change your Ubisoft username through your account settings on the Ubisoft website, not in the game itself. Go to account.ubisoft.com, sign in with your email and password, and look for the "Profile" or "Account Information" section — the exact name depends on whether Ubisoft has updated their layout recently, but it will be near the top of the left menu.

You cannot change your username inside any Ubisoft game. If you try to search for a username-change option in-game, you will not find it. The website is the only place this works.

Key Takeaways

  • Log into account.ubisoft.com, navigate to your profile settings, and look for a "Change Username" or "Edit Profile" button.
  • Your new username must be between 3 and 16 characters, can include letters and numbers, and cannot contain spaces or special characters.
  • Ubisoft allows you to change your username once every 30 days, so choose carefully before you confirm.
  • The change takes effect when ready across all Ubisoft games and services tied to that account.
  • If you cannot find the username field, you may have a legacy account that requires contacting Ubisoft support to make the change.

Step-by-step: changing your username

Step 1: Sign in to your account. Go to account.ubisoft.com and enter your email address and password. If you use two-factor authentication, complete that step as well.

Step 2: Find your profile settings. Once you are signed in, look for "Profile," "Account," or "Personal Information" in the left sidebar or top menu. Click it. You should see fields for your email, display name, and other account details.

Step 3: Locate the username field. Scroll down until you see a field labeled "Username" or "Ubisoft Username." This is separate from your display name — your username is what appears in games and on your profile page.

Step 4: Enter your new username. Click in the username field and clear the old one. Type your new username. Remember: it must be 3 to 16 characters long, can contain letters (A–Z) and numbers (0–9), but cannot have spaces, underscores, hyphens, or special characters like @ or #.

Step 5: Save and confirm. Click the "Save" or "Update" button. Ubisoft will ask you to confirm the change. Once you confirm, the new username is live when ready across all your Ubisoft games.

Username rules and restrictions

Your new username must follow Ubisoft's naming rules, or the system will reject it and ask you to try again. The username must be between 3 and 16 characters long. It can contain uppercase and lowercase letters and numbers, but no spaces, hyphens, underscores, or symbols.

Ubisoft also reserves the right to reject usernames that contain profanity, slurs, or references to real people without permission. If your chosen username is flagged, you will see an error message and can try a different one.

You can change your username once every 30 days. If you changed it recently and want to change it again, you will need to wait until the 30-day window has passed. The system will tell you when you are may be able to access to change it again.

What happens after you change your username

Your new username appears when ready in all Ubisoft games and on your public profile. Friends will see the new name in their friends list. Your old username becomes available for someone else to claim after a short period, usually within a few days.

Changing your username does not affect your account security, your game progress, your friends list, or any in-game items or currency. Everything stays exactly as it was — only the name changes.

If you cannot find the username field

Some older Ubisoft accounts, particularly those created many years ago, do not have a self-service username change option on the website. If you log in and do not see a username field in your profile settings, your account may be a legacy account.

In that case, you will need to contact Ubisoft support directly. Go to support.ubisoft.com, select your game or service, and choose "Contact Us." Explain that you want to change your username and that you cannot find the option in your account settings. A support agent can make the change for you, though it may take a few business days.

Troubleshooting common problems

The username field is grayed out or locked. This usually means you changed your username very recently and are still within the 30-day waiting period. Check the message next to the field — it will tell you when you can change it again.

You get an error saying the username is taken. Someone else already has that username. Try a different combination of letters and numbers. Adding a number to the end of a name you like (like "Player2024") often works if the base name is taken.

You get an error about invalid characters. You used a space, hyphen, underscore, or special character. Remove those and use only letters and numbers. For example, change "Cool-Player" to "CoolPlayer" or "CoolPlayer1."

The change is not showing up in your game. Log out of the game completely and log back in. The game may need to refresh your account information. If it still shows the old name after logging back in, wait a few minutes and try again — sometimes the change takes a moment to sync across all servers.

Frequently Asked Questions

Can I change my username back to my old one?

Not when ready. Once you change your username, the old one becomes available for others to claim. If you want to use it again later, you would have to wait for someone else to claim it first, then hope they eventually abandon it — which is unlikely. Choose your new username carefully, since you can only change it once every 30 days.

Does changing my username affect my game progress or rank?

No. Your game progress, rank, level, items, currency, and achievements all stay exactly the same. Only the name displayed next to your account changes. Friends will see your new name, but your stats and history remain untouched.

What if someone else has the username I want?

You cannot have it. Ubisoft does not force inactive accounts to change their usernames, so if someone claimed it first, it is theirs. Try a variation — add numbers, change the spelling slightly, or pick a different name altogether.

How long does it take for my new username to show up everywhere?

It should appear when ready in your account settings and in games within a few minutes. If you are still seeing your old name in a game after 10 minutes, try logging out and back in. Very rarely, it can take up to an hour to sync across all Ubisoft services.

Can I change my username if I have an active ban or suspension?

Yes. A ban or suspension on your account does not prevent you from changing your username. The restriction only affects your ability to play games, not your account settings.