Your UKG username is the login ID you use to access UKG (formerly Kronos) systems at your workplace, separate from your Paycom credentials

UKG and Paycom are two different payroll and workforce management platforms. If your employer uses UKG, you have a UKG username that lets you clock in, view your schedule, request time off, and see your pay stubs through UKG's system. This username is not the same as a Paycom username — even if your company uses both systems, each one has its own login.

Your UKG username was created by your employer's HR or payroll department when you were hired. It typically appears in your onboarding paperwork, your first paycheck stub, or in an initial email from your company's HR team. If you cannot find it, your HR department or direct manager can tell you what it is in under a minute.

Key Takeaways

  • UKG usernames are created by your employer and are different from Paycom usernames, even if your company uses both systems.
  • Your username usually appears in onboarding documents, your first pay stub, or an email from HR when you were hired.
  • You can reset a forgotten UKG password through the login page, but you cannot change your username itself — only HR can do that.
  • Contact your HR department or manager directly if you cannot locate your username or need to verify it is correct.

Where to find your UKG username in company documents

Start by checking the paperwork you received during onboarding. Many employers include login credentials in a welcome packet, employee handbook, or a separate sheet labeled "System Access" or "IT Credentials." Look for anything that says "UKG," "Kronos," "Time Clock," or "Workforce Management."

Your first pay stub often contains your UKG username as well. Log into any payroll portal your company provided and look for a recent stub — the username is frequently printed at the top or bottom. If your company sends pay stubs by email, search your inbox for messages from HR or payroll with the subject line "Pay Stub," "Paycheck," or "Direct Deposit Confirmation."

Some employers also send a separate email when they set up UKG access, with the subject line "Your UKG Login" or "Workforce Management System Access." Check your email archive or ask HR to resend that message if you cannot find it.

How to reset your password if you know your username

If you have your UKG username but forgot the password, go to your company's UKG login page. Most companies have a link to UKG on their HR portal or intranet. Look for a "Forgot Password" or "Reset Password" link on the login screen.

Click that link and enter your username. UKG will send a password reset email to the address on file with your employer. Open that email and follow the link to create a new password. The reset link usually expires within 24 hours, so complete this step soon after requesting it.

If you do not receive a reset email within 15 minutes, check your spam folder. If it is not there, contact your HR department — they may need to verify your identity or resend the reset link manually.

What you cannot do with your UKG username alone

You cannot change your own UKG username. Only your HR or IT department can do that. If your username is misspelled, contains a typo, or you want it changed for any reason, submit a request to HR in writing or through your company's IT help desk.

You also cannot use your UKG username to log into Paycom, even if your company uses both systems. Each platform has its own separate login. If you need a Paycom username, that is a different request to your payroll or HR team.

When to contact HR instead of trying to reset yourself

Contact your HR department directly if any of these explore: you do not remember your username and cannot find it in any documents, the password reset email never arrives even after checking spam, the reset link says it has expired or is invalid, or you are locked out of UKG after too many failed login attempts.

HR can verify your identity, look up your username in their system, send you a new reset link, or unlock your account. This usually takes less than one business day. Have your employee ID number or date of hire ready when you contact them — it helps them find your record faster.

Understanding the difference between UKG and Paycom usernames

UKG is a time and attendance system. You use it to clock in and out, view your work schedule, request paid time off, and see your hours. Paycom is a payroll and HR system. You use it to view pay stubs, update direct deposit information, change tax withholding, and access other HR documents.

Your employer may use one, both, or neither of these systems. If they use both, you will have two separate usernames and two separate login pages. Do not assume one username works for both — it will not. If you are unsure which system your company uses, ask your HR department or check the login links on your company intranet.

Frequently Asked Questions

Is my UKG username the same as my email address?

Not always. Some companies set UKG usernames to match email addresses, but many use employee ID numbers, last names, or a combination of first and last initials instead. Check your onboarding documents or ask HR to confirm what your actual username is.

Can I use my UKG username to log into other company systems?

Probably not. UKG is usually separate from other systems like email, Paycom, or your company intranet. Each system typically has its own login. Your IT department can tell you which systems share a single sign-on and which ones require separate usernames.

What if my employer switched from Kronos to UKG?

Your username may have changed during the switch. Check any emails from HR or IT about the migration — they usually include your new UKG username. If you cannot find that email, contact HR and mention the system change; they will know exactly what happened to your account.

Can I request a different UKG username?

Yes, but only HR or IT can make the change. Submit a written request explaining why you want it changed. Common reasons include privacy concerns, a misspelled name, or a username that is difficult to remember. Your company will decide whether to approve it based on their policies.