Where to find your UKG username

Your UKG username is in the welcome email UKG sent when your employer first set up your account. Open your email and search for messages from "UKG" or "Ultimate Kronos Group" — the email will have a subject line like "Welcome to UKG" or "Your UKG Account Details". The username appears in the body of that email, usually near the top.

If you cannot find that original email, log into your personal email account's trash or spam folder — welcome emails sometimes land there by mistake. Search for "UKG" or your employer's name to narrow the results. The email may be several months or years old if you have been with your employer for a while, so scroll back through your inbox history if needed.

If the email is truly gone, your employer's HR or payroll department has a record of your username. Call or email them directly and ask for your UKG username — they can look it up in seconds using your name and employee ID. This is the fastest route if you have already checked your email thoroughly.

Key Takeaways

  • Your UKG username was sent in a welcome email from Ultimate Kronos Group when your account was created.
  • Check your email inbox, spam folder, and trash folder for messages with "UKG" or "Ultimate Kronos Group" in the sender line.
  • If you cannot locate the email, contact your HR or payroll department — they can retrieve your username from their records in minutes.
  • Your username is different from your password and does not change unless you request it through UKG's settings.

What to do if you cannot remember your email address

If you have changed email addresses since you started at your employer, you may not have access to the account that received the welcome email. In this case, skip the email search and go directly to your HR or payroll team. Tell them you have changed email addresses and ask them to confirm your UKG username.

When you contact HR, have your employee ID or full legal name ready — this helps them pull up your account faster. They may also ask for your hire date or department to confirm they have the right person in their system.

Logging in once you have your username

Go to the UKG login page your employer provided. This is usually a link in your employee handbook, on the company intranet, or in an email from HR. Enter your username and the password you created or were given when you first set up your account.

If you have forgotten your password but remember your username, click the "Forgot Password" link on the login page. UKG will send a password reset link to the email address on file with your account. Follow that link to create a new password, then log in with your username and the new password.

Why UKG asks for a username instead of just your email

UKG uses usernames because many employers have multiple employees with similar names or email addresses. A username is unique to your account and does not change if you update your email address in the system later. This prevents mix-ups when HR staff are looking up records or when the payroll system processes your information.

Your username is also shorter and easier to type than an email address, which reduces login errors. UKG generates usernames automatically when your employer creates your account, usually based on your first and last name or a variation of it.

Resetting your username if it does not work

If you have found your username but it is not working at the login screen, double-check that you have typed it exactly as it appears in the welcome email — usernames are case-sensitive, and a single letter typed as a capital instead of lowercase will cause a login failure.

If the username is typed correctly and the login still fails, contact your HR or payroll department. They can confirm that your account is active in the system and has not been deactivated. They can also reset your account access if there is a technical issue on UKG's end.

Frequently Asked Questions

Can I change my UKG username?

Most employers do not allow employees to change their own usernames through UKG's settings. If you want a different username, contact your HR or payroll department and ask whether your employer permits username changes. Some companies allow it; others keep usernames fixed for record-keeping purposes.

Is my UKG username the same as my work email username?

Not always. Your work email username and your UKG username are separate accounts managed by different systems. They may look similar if your employer uses the same naming pattern for both, but they are not the same login. Check your UKG welcome email to confirm your UKG username specifically.

What if my employer says they do not have my username on file?

This usually means your account was never fully set up in UKG, or your employer's records are incomplete. Ask HR to create or reactivate your account. They will generate a new username and send you a welcome email with your login details. This process typically takes one to two business days.

Can I use my employee ID number to log into UKG instead of my username?

No. UKG requires your username at the login screen. Your employee ID is used for other purposes in the payroll system, but it is not a substitute for your username. If you do not have your username, retrieve it from your welcome email or ask HR for it before you try to log in.