Where to look for your UKG Pro username

Your UKG Pro username is usually in the welcome email your employer sent when they set up your account. Open your email and search for messages from UKG, Kronos, or your HR department with subject lines like "Welcome to UKG Pro" or "Your UKG Account Details." The username appears near the top of that email, often labeled as "Username" or "User ID."

If you cannot find the welcome email, check your spam or promotions folder — payroll system emails sometimes land there. If it is genuinely gone, your HR or payroll department can tell you your username in seconds. They have access to the employee roster in UKG Pro and can confirm what you registered with.

Do not confuse your UKG Pro username with your employee ID number. They are different. Your username is what you type into the login box; your employee ID is a separate number your employer uses internally.

Key Takeaways

  • Your UKG Pro username appears in the welcome email your employer sent when your account was created, usually from an address associated with UKG or your HR department.
  • If you cannot find the email, search your spam and promotions folders first — payroll emails are often filtered there.
  • Your HR or payroll team can confirm your username by looking it up in the UKG Pro system on your behalf.
  • Your username is not the same as your employee ID number; the username is what you enter at the login screen.

Checking your email for the original setup message

Start with a broad search. Open your email provider (Gmail, Outlook, Yahoo, or whatever your employer uses) and search for "UKG" or "Kronos" in the search box. UKG Pro was formerly called Kronos, so older setup emails may use that name. Look for messages from the past year or two, depending on when your employer switched to the system.

If the search returns nothing, try searching for your company name plus "payroll" or "time clock." Some employers send the welcome email from their own domain rather than from UKG directly. The message will still contain your login details.

Once you find the email, look for a section labeled "Account Information," "Login Details," or "Getting Started." Your username will be listed there, often alongside a temporary password (which you may have already changed).

What to do if you cannot locate the email

Contact your HR department or payroll team directly. Tell them you need to confirm your UKG Pro username because you are having trouble logging in. They do not need a reason beyond that. Most HR teams can answer this question in one email or phone call.

When you reach out, have your full name and employee ID ready — that helps them find your record faster. Ask them to confirm the exact username you should be using. If they give you a username but you still cannot log in, ask them to check whether your account is active or whether a password reset is needed.

If your company uses a self-service HR portal or employee handbook, check there too. Some employers post login instructions and usernames in a central location for employees to reference.

Resetting your password if you know your username

Once you have your username, go to the UKG Pro login page and look for a "Forgot Password" or "Reset Password" link. Click it and enter your username. UKG will send a password reset link to the email address on file with your employer.

Check that email (including spam folders) for the reset link. The link usually expires within a few hours, so act on it quickly. Create a new password that meets UKG Pro's requirements — typically at least 8 characters, with a mix of uppercase and lowercase letters, numbers, and symbols.

If you do not receive a reset email within 15 minutes, contact your HR department. They may need to unlock your account or resend the reset link from their end.

Logging in for the first time after finding your username

Go to your company's UKG Pro login page. This is usually a custom URL your employer provides, or you can search for "UKG Pro login" and select your company from the list. Enter your username and password, then click "Sign In."

If you see an error message saying your username or password is incorrect, double-check that you typed it exactly as it appears in the welcome email — usernames are case-sensitive in some systems. If you are still stuck, use the password reset process described above or contact your HR team.

Once you are logged in, you can usually update your own profile information, view your pay stubs, request time off, and clock in or out depending on what your employer has set up. Bookmark the login page so you can find it easily next time.

Keeping your username and password find

Your UKG Pro username and password are sensitive information — they connect to your pay, tax documents, and personal employment records. Do not share them with coworkers, even if they ask. Do not write them down on paper or in an unencrypted note on your phone.

If you use a password manager like Bitwarden, 1Password, or the password manager built into your browser, store your UKG Pro login there instead. Password managers encrypt your credentials and fill them in automatically, so you do not have to type them or remember them.

If you think someone else has seen your username or password, change your password when ready through the UKG Pro settings. Then tell your HR department so they can check for any unusual activity on your account.

Frequently Asked Questions

Is my UKG Pro username the same as my email address?

Not always. Some employers set up usernames that match employee email addresses, but many use a different format — like your last name plus a number, or your employee ID. Check your welcome email to see what your actual username is rather than assuming.

Can I change my UKG Pro username?

In most cases, no. Your username is set by your employer when they create your account in UKG Pro. If you want a different username, contact your HR or payroll department to request a change. They may or may not be able to accommodate it depending on your company's policies.

What if my employer says they never sent me a welcome email?

Ask them to send you a new one, or ask them to tell you your username directly. They have the information in the UKG Pro system. If they cannot or will not help, escalate to your HR manager or the HR department's main contact.

Can I use my employee ID as my username?

Not unless your employer specifically set your username to match your employee ID. Try logging in with your employee ID first — if it does not work, use the username from your welcome email instead. They are two separate pieces of information.

What should I do if I keep getting locked out after too many wrong password attempts?

Stop trying to log in and wait at least 15 to 30 minutes — UKG Pro locks accounts temporarily after multiple failed attempts. Then use the "Forgot Password" link to reset your password. If you are still locked out after that, contact your HR department and ask them to unlock your account.