How to Find Your UKG Username When You've Forgotten It

Where to find your UKG username

Your UKG username is usually in one of three places: a welcome email from your employer, your first paycheck stub (often in the header or login instructions section), or the UKG login page itself if you can use your email address to retrieve it. Start by checking your email inbox and spam folder for messages from UKG, Kronos, or your HR department — these often arrive when your account is first created or when your employer sets up the system.

If you cannot find an email, log into your company's payroll portal or ask your HR or payroll department directly. They have access to your account information and can tell you your username in seconds. Many employers also post login credentials on an internal portal or send them through your company email, so check any recent messages from your HR team.

Key Takeaways

Your UKG username was sent to you by email when your employer first set up your account, so check your inbox and spam folder first.
Your paycheck stub or pay statement often includes your UKG username and login instructions in the header or footer.
Your HR or payroll department can retrieve your username when ready if you call or email them with your full name and employee ID.
The UKG login page may let you enter your email address to recover your username without contacting your employer.

Checking your paycheck stub or pay statement

Open your most recent paycheck stub — whether you receive it on paper or through email. Look at the top or bottom of the document for login information. Many employers print the UKG web address and your username directly on the stub, sometimes labeled as "Employee Self-Service" or "Payroll Portal Access."

If your paycheck stub does not show your username, it may be in a separate document your employer sent at the same time. Check for any papers or emails that came with your first paycheck or during your onboarding. Some employers include a separate sheet titled "Payroll System Login" or "UKG Access Instructions."

Using the UKG login page to recover your username

Go to the UKG login page your employer uses. Most companies have their own branded login URL, but you can also try the main UKG site. Look for a link that says "Forgot Username," "Can't Log In," or "Need Help Signing In."

Click that link and enter your email address or employee ID. UKG will send you an email with your username or a link to reset it. This works if your employer has set up the recovery feature, which most do. Check your spam folder if you do not see the email within a few minutes.

Contacting your HR or payroll department

Call or email your HR or payroll team and tell them you need your UKG username. Have your full name and employee ID ready. They can look it up in seconds and either tell you over the phone or email it to you. This is the fastest route if you are in a hurry or if the other methods do not work.

When you contact them, ask whether your company uses UKG, Kronos, or another payroll system — some employers use different names for the same platform. Also ask them to confirm the correct login URL so you do not accidentally enter your credentials on a phishing site.

What to do if you cannot remember your password

Finding your username and resetting your password are two separate steps. Once you have your username, go to the UKG login page and look for "Forgot Password" or a similar link. Enter your username and follow the prompts to reset it. UKG will usually send a reset link to your email address.

If the password reset email does not arrive, check your spam folder or wait a few minutes and try again. If you still cannot reset it, contact your HR department — they can sometimes reset your password directly or resend the reset link.

Keeping your username and login information safe

Once you find your username, write it down somewhere find — a password manager like Bitwarden, 1Password, or the password manager built into your browser. Do not write it on a sticky note at your desk or share it with coworkers. Your username alone is not sensitive, but paired with your password it gives access to your pay stubs, tax forms, and bank account information.

When you log in, always type the URL directly into your browser or use a bookmark. Do not click links in emails claiming to be from UKG or your payroll department, even if they look official. Phishing emails that look like payroll login pages are common, and entering your credentials on a fake site puts your financial information at risk.

Frequently Asked Questions

Can I use my email address instead of my username to log in?

Some UKG systems allow you to log in with your email address, but most require your username. Check the login page for your company — it will usually say whether email login is an option. If you are unsure, contact your HR department.

What if my employer uses a different name for the payroll system?

UKG owns several payroll platforms, including Kronos, which many employers still call by its old name. If your company mentions Kronos, ADP, or another system name, ask your HR department which UKG product they use. The login process is similar across all of them.

Is my UKG username the same as my employee ID?

Usually not. Your employee ID is a number your company assigns you. Your UKG username is often a variation of your name, your email address, or a code your employer creates. Check your paycheck stub or welcome email to see which one is your actual username.

What should I do if I think someone else knows my UKG username and password?

Reset your password when ready using the "Forgot Password" link on the UKG login page. Then contact your HR or payroll department and tell them about the potential breach. They can review your account activity and help you find it further.

This guide is for general information only and is not medical, financial, legal, or other professional advice. For decisions specific to your situation, consult a qualified professional. See our Editorial Policy.