Where to look for your UKG username

Your UKG username is usually in one of three places: a welcome email from your employer, your first paycheck stub (often in the header or login instructions section), or directly from your HR or payroll department. UKG, formerly known as Kronos, is the timekeeping and payroll system many employers use, and your username is what you enter to clock in, view your schedule, or access your pay information.

If you received a setup email when you first started your job or when your employer switched to UKG, search your email inbox and spam folder for messages from UKG, Kronos, or your company's HR team. These emails typically contain your username and a link to set your password. If you cannot find the email, your payroll or HR contact can resend it or tell you your username directly.

Check any recent pay stubs you have received — whether printed, emailed, or available through your employer's portal. Many employers print login instructions on the stub itself, including your username. If your stubs are digital, look in the email attachment or the document header.

Key Takeaways

  • Your UKG username appears in welcome emails from your employer or in the header of your first pay stub.
  • If you cannot locate the email, check your spam folder or ask your HR or payroll department to resend the setup message.
  • Your username is not the same as your employee ID number, though both may appear on your pay stub.
  • Once you have your username, you can reset your password through the UKG login page if you have forgotten it.

Asking your employer directly

The fastest way to get your username is to contact your HR department, payroll team, or your direct manager. Tell them you need your UKG username to access your schedule or pay information. They can provide it when ready or resend your welcome email with the login details.

When you reach out, have your employee ID number ready — it helps them locate your account quickly. If your company uses an internal HR portal or employee handbook, your username may also be listed there under payroll or timekeeping resources.

Recovering a forgotten username

If you have used UKG before but cannot remember your username, go to the UKG login page your employer provided and look for a "Forgot Username" or "Need Help Signing In" link. Click it and enter your email address or employee ID. UKG will send you a message with your username or instructions to reset it.

If that does not work, contact your payroll or HR team again. They have access to your account details and can confirm your username or help you regain access. Do not create a new account — using the correct username ensures your hours, pay, and schedule information are all in one place.

Understanding your username versus your employee ID

Your UKG username and your employee ID number are different. Your employee ID is a number your company assigns to you for payroll and HR records. Your UKG username is what you use to log into the timekeeping system — it may be your first initial and last name, a number, or something your employer created for you.

Both appear on your pay stub, but only the username gets you into UKG. If someone tells you your employee ID but not your username, you still need to find the username separately through the methods above.

What to do if you still cannot find it

If you have checked your email, your pay stub, and asked your HR team and still have no username, ask them to verify that your account has been set up in UKG. Sometimes there is a delay between when you are hired and when your account is created in the system. Your payroll team can check the status and set up your account if needed.

Once your account is active, they can provide your username or send you a new welcome email with setup instructions. If your company recently switched to UKG from another system, there may be a transition period — your old username from the previous system will not work.

Logging in once you have your username

After you have your username, go to the UKG login page your employer provided. This is usually a link in your company's employee handbook, on the HR portal, or in the welcome email. Enter your username and the password you set during setup. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it.

Once you are logged in, you can view your schedule, clock in and out, request time off, and access your pay stubs — depending on what your employer has enabled in the system. If you have trouble logging in even with the correct username and password, contact your payroll team or UKG support through your employer.

Frequently Asked Questions

Is my UKG username the same as my email address?

Not always. Some employers set usernames to match email addresses, but many use different formats like first initial plus last name, employee ID numbers, or custom usernames. Check your welcome email or pay stub to see what format your employer uses.

Can I change my UKG username?

No, you cannot change your username yourself. Your username is set by your employer or the UKG administrator. If you need a different username, contact your HR or payroll department to request a change, though most employers do not allow this once the account is active.

What if my employer uses a different timekeeping system, not UKG?

If your company uses Workday, ADP, or another payroll system instead of UKG, your username process will be similar but the system name will be different. Check your welcome email or pay stub to see which system your employer uses, then follow the same steps to locate your username in that system.

Do I need my UKG username to view my pay stub?

It depends on your employer. Some companies let you view pay stubs through a separate HR portal without logging into UKG. Others require you to log into UKG to access pay information. Your HR team can tell you which method your company uses.