Your UKG Pro username is the login name you created or were assigned when your employer set up your account

UKG Pro (formerly known as Ultimate Kronos Group) is the payroll and workforce management system your employer uses. Your username is what you type into the login field — it is not your email address, your employee ID, or your full name, though it may look similar to one of those. If you have never logged in before, your employer's HR or payroll department created a username for you during setup.

The fastest way to find it is to check any onboarding email your company sent when you started. These emails often include your temporary username and a link to set your password. If you cannot find that email, your HR department can tell you the username in under a minute — they have it in their system and can either read it to you or send it again.

Key Takeaways

  • Your UKG Pro username was created by your employer's HR or payroll team and is not the same as your email address or employee ID.
  • Check your onboarding emails first — most companies send your username when they set up your account.
  • If you cannot find the email, contact your HR or payroll department directly; they can confirm your username in minutes.
  • The UKG Pro login page has a "Forgot Username" option that may retrieve it if you provide your email address and company information.
  • Once you log in, you can change your username to something easier to remember through your account settings.

Check your onboarding email first

When your employer set up your UKG Pro account, they sent you an email with setup instructions. This email usually includes your temporary username and a find link to create your password. Search your email inbox for messages from UKG, Kronos, or your company's HR department with subject lines like "Welcome to UKG Pro" or "Your Kronos Account is Ready."

If you use Gmail, Outlook, or another email service, search for "UKG" or "Kronos" in the search box. Check your spam or promotions folder too — setup emails sometimes land there by mistake. If you find the email, your username will be listed clearly, often near the top of the message.

Ask your HR or payroll department

Your company's HR or payroll team has your username on file. Call or email them and ask them to confirm your UKG Pro username. They do not need to reset anything or send you a new email — they can straightforward read it to you or resend the original setup message. This is a routine request and takes less than a minute to handle.

When you contact them, have your employee ID or full name ready so they can pull up your account quickly. If your company uses a shared HR email or phone line, mention that you need help with your UKG Pro login username specifically.

Use the UKG Pro login page recovery option

Go to your company's UKG Pro login page — your HR department can give you the exact web address if you do not have it. On the login screen, look for a link that says "Forgot Username" or "Need Help Signing In." Click it and enter your email address and company name.

UKG will search their system for an account matching that email and company. If it finds one, the system will display your username or send it to your email address. This works best if your company registered your work email address with your account. If the system does not find your account, go back to asking your HR department — they may have registered a different email address during setup.

What to do if you have the wrong username

If you have a username but cannot log in, the username itself may be incorrect, or your password may be wrong. Try the "Forgot Password" option on the login page instead — this is different from "Forgot Username." Enter your username and email address, and UKG will send you a password reset link.

If the system does not recognize your username at all, that username is not registered in your company's UKG Pro account. Go back and confirm the username with your HR department. Usernames are case-sensitive in some systems, so check whether yours has capital letters or numbers in specific places.

Change your username to something you will remember

Once you log into UKG Pro, you can change your username through your account settings. Look for a "Profile," "Account," or "Settings" menu — the exact location varies depending on your company's setup. Select the option to edit your username or login name, enter your new username, and save the change.

Your new username takes effect when ready, so write it down or save it somewhere safe. You will use this new username the next time you log in. If you forget it again, you can repeat the recovery steps above, or ask your HR department — they can see your current username anytime.

Frequently Asked Questions

Is my UKG Pro username the same as my email address?

Not necessarily. Your employer may have created a username that looks like your email (such as john.smith) or something completely different (such as jsmith42 or employee12345). Check your onboarding email or ask HR to confirm — do not assume they are the same.

Can I log in with my employee ID instead of my username?

No. UKG Pro requires your username at login. Your employee ID is a separate number your company uses for payroll and HR records. If you do not know your username, use the "Forgot Username" option or contact your HR department.

What if my company does not have a "Forgot Username" option on their login page?

Some companies customize their UKG Pro setup and may not enable the recovery feature. In that case, your only option is to contact your HR or payroll department directly. They can confirm your username or reset your account access.

Can I use a different username than the one my employer created?

Yes. Once you log in with your original username, you can change it to something else through your account settings. The change takes effect right away, so make sure you write down your new username.

What if I left my job and need my old UKG Pro username?

Contact your former employer's HR department. They may still have your account information on file, though access may be limited depending on how long ago you left. If your account has been deleted, they cannot recover the username, but they can confirm what it was if you need it for reference.