Change your PSN password from your console or the PlayStation website

You can change your PlayStation Network password in two ways: directly on your PlayStation console (PS4, PS5, or handheld device) or through the PlayStation website on any computer or phone. Both routes take about five minutes. The console method is faster if you are already signed in; the website method works if you have forgotten your password or do not have access to your console right now.

Before you start, have your current password ready if you are changing it from the console. If you are changing it because you think someone else knows it, change it when ready — you do not need the old password to reset it through the website.

Key Takeaways

  • On your PS4 or PS5, go to Settings > Users and Accounts > Account > Security > Password, then enter your current password and type your new one twice.
  • On the PlayStation website, sign in at account.playstation.com, select your profile, go to Security, and choose Change Password.
  • Your new password must be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a symbol.
  • If you have forgotten your password, use the "Forgot Password" link on the sign-in screen instead of trying to change it from your console.
  • After you change your password, you will be signed out of all devices and will need to sign back in with your new password.

Change your password on a PlayStation 4 or PlayStation 5

Start from the home screen. Press the PS button on your controller to open the quick menu, then scroll right to find your profile icon. Select it, then choose Users and Accounts.

From Users and Accounts, select Account, then Security, then Password. The system will ask you to enter your current password to confirm it is really you. Type it in, then press Next. Now type your new password in the first field and type it again in the second field to confirm it. Press Next, and your password is changed.

You will be signed out of your console and any other devices where you were signed in with your PSN account. Sign back in with your new password the next time you use your console or another device.

Change your password on the PlayStation website

Go to account.playstation.com in any web browser and sign in with your PSN username and password. If you cannot remember your password, click "Forgot Password" instead and follow the recovery steps — you will receive an email with a reset link.

Once you are signed in, look for your profile name or icon in the top right corner and click it. Select Security from the menu. You will see a section labeled Password; click Change Password next to it. Enter your current password, then type your new password twice, and click Change.

Like the console method, you will be signed out everywhere after the change. You will need to sign back in with your new password on your console, phone, or any other device where you use your PSN account.

What makes a strong PSN password

PlayStation requires your new password to be at least 8 characters long and to include all four of these types of characters: uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and symbols (!@#$%^&*). A password like "MyHome2024!" meets all these rules. A password like "password123" does not, because it has no uppercase letters or symbols.

Avoid using your PSN username, your real name, or words that appear in a dictionary. Do not reuse a password you have used before, especially not one you used for email or banking. If you use the same password across many websites, change those too — if one site is breached, attackers will try that password everywhere.

What to do if you have forgotten your password

Do not try to change your password from your console if you cannot remember it — the console will ask for your current password first. Instead, go to the PlayStation sign-in page on any device and click "Forgot Password" below the password field. Enter your PSN username or the email address linked to your account.

PlayStation will send you an email with a link to reset your password. Click that link, and you will be taken to a page where you can create a new password. Use a password you have never used before, and make sure it meets the four-character-type rule. Once you reset it, sign in with your new password on your console or any other device.

Why you might want to change your password regularly

Changing your password every few months is a good habit, especially if you share your console with family members or friends. Each time you change it, anyone who was signed in as you on other devices gets signed out automatically. This means if someone borrowed your password and signed in on their own console, they will be locked out after you change it.

Change your password right away if you think someone else knows it, if you used the same password on another website that was breached, or if you have not changed it in over a year. You should also change it if you are selling or giving away your console — sign out of your account completely before handing it over.

Frequently Asked Questions

Can I change my PSN password on my phone?

Yes. Open a web browser on your phone, go to account.playstation.com, and follow the website steps above. You can also change it through the PlayStation mobile app if you have it installed — tap your profile, select Security, and choose Change Password.

What if I get an error message saying my password does not meet the requirements?

Your password must be 8 characters or longer and include uppercase letters, lowercase letters, numbers, and a symbol. Common symbols that work are !@#$%^&*. If you are still getting an error, try a different combination — for example, "Blue2024!Home" instead of "Blue2024!"

Do I need to change my password on my console and the website separately?

No. Changing it in one place changes it everywhere. Whether you change it on your PS5 or on the website, your new password works for all devices and the change takes effect when ready.

Will changing my password delete my games or saved data?

No. Your games, saved data, and everything else on your account stays exactly as it is. Only your sign-in password changes. You will just need to sign back in with the new password.

What if I change my password and then forget the new one?

Go to the PlayStation sign-in page and click "Forgot Password." Enter your username or email address, and PlayStation will send you a reset link. You can create a new password without needing to remember the old one.