Change your PSN password on your console or through the PlayStation website

You can change your PlayStation Network password in two ways: directly from your PS4 or PS5 console, or by logging into your account on PlayStation's website from any computer or phone. The console method is faster if you are already signed in. The website method works if you have forgotten your password or cannot access your console, and it lets you change the password for someone else's account if you have permission.

Both routes take about five minutes and require your current password. After you change it, you will be signed out of all devices using your old password — this is a security feature that prevents someone else from staying logged in if they had access to your account.

Key Takeaways

  • You can change your password on your PS4 or PS5 by going to Settings, then Account, then Security, then Password.
  • You can also change it at account.playstation.com by signing in, selecting your profile, and choosing Password under Security.
  • After you change your password, you will be signed out everywhere, so have your new password written down before you start.
  • If you have forgotten your current password, use the "Can't sign in?" link on the PlayStation sign-in screen to reset it.
  • Two-factor authentication adds a second security step and prevents password changes without your phone or email.

Change your password on PS4 or PS5

From your console, go to Settings at the top of the home screen. Scroll down and select Account, then Security, then Password. Enter your current password when prompted, then type your new password twice to confirm it. PlayStation will show you a strength meter — a strong password has uppercase letters, lowercase letters, numbers, and symbols, and is at least 8 characters long.

After you press Change, you will see a confirmation message. Your console will sign you out of your account, and you will need to sign back in with your new password. Any other devices where you were signed in — a second console, a phone, a computer — will also sign you out within a few minutes.

Change your password on the PlayStation website

Go to account.playstation.com in any web browser and sign in with your email address and current password. Once you are logged in, look for your profile icon or name in the top right corner and select it. Choose Account Settings or Profile Settings, then find Security or Password in the left menu.

Click Change Password, enter your current password, then type your new password twice. Click Change or Confirm, and you will see a success message. Like the console method, this will sign you out of all devices. You may need to wait a few minutes for the change to take effect on your console.

What to do if you have forgotten your password

On the PlayStation sign-in screen on your console, select "Can't sign in?" at the bottom. Choose "Forgot your password?" and enter your email address. PlayStation will send you a password reset link to that email. Open the link in a web browser, create a new password, and return to your console to sign in with it.

If you do not have access to the email address linked to your account, you will need to contact PlayStation Support. They can verify your identity using your account details, purchase history, or other information and help you regain access. Go to support.playstation.com and select Contact Us to reach them by chat, email, or phone.

Turn on two-factor authentication for extra security

Two-factor authentication requires a second step when you sign in — usually a code from your phone or email — which makes it much harder for someone to change your password even if they know it. To turn it on, go to account.playstation.com, sign in, and go to Security. Select Two-Step Verification and choose whether you want codes sent to your phone (via text or an authenticator app) or your email.

After you set it up, anyone trying to change your password will need that second code. This means if someone gains your password, they cannot lock you out by changing it without your phone or email. It also prevents unauthorized sign-ins from new devices.

What happens after you change your password

Your new password takes effect when ready on the website, but may take a few minutes to sync to your console. If you try to sign in before the change has synced, you will see an error message — wait a few minutes and try again. Any apps or devices where you were previously signed in will sign out within a few minutes, and you will need to sign back in with your new password.

If you see sign-in attempts from places you do not recognize after changing your password, go to account.playstation.com, select Security, and review your Recent Sign-In Activity. You can sign out all other sessions from that page if you are concerned about unauthorized access.

Frequently Asked Questions

Can I change my password if I do not remember my current one?

No, you cannot change it from your console or the website without entering your current password first. Use the "Can't sign in?" option on your console's sign-in screen or go to the PlayStation password reset page to create a new one instead. You will need access to the email address linked to your account.

Will changing my password sign me out of my console?

Yes. After you change your password, your console will sign you out and you will need to sign back in with the new password. This happens on all devices where you were signed in, usually within a few minutes.

What if someone else has my password and I want to lock them out?

Change your password when ready using either your console or the website. This will sign them out of all devices. Then go to account.playstation.com, select Security, and review your Recent Sign-In Activity to see where they were signed in. Turn on two-factor authentication to prevent this from happening again.

Do I need to change my password if I change my console?

No. When you sign into a new console with your account, you are just signing in normally — you do not need to change your password. However, if you sold or gave away your old console, you should change your password to make sure the new owner cannot access your account.