Change Your Password on a PlayStation Console

The fastest way to change your PSN password is directly from your PlayStation 4 or PlayStation 5. Go to Settings, select Users and Accounts, then Account, and choose Security. Select Change Password, enter your current password, then type your new password twice to confirm it. The change takes effect when ready.

You will be signed out of your console after you change the password. When you sign back in, use your new password. Any other devices where you are signed into that PSN account will also sign you out, so you will need to sign back in there too.

Key Takeaways

  • You can change your password on your PlayStation console through Settings, or online through your PSN account page on a web browser.
  • Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character.
  • After you change your password, you will be signed out everywhere and must sign back in with the new password.
  • If you forget your current password, use the "Forgot Your Password" option on the PSN sign-in page to reset it through your email address.
  • Changing your password does not affect your game saves, trophies, or any content you own — only your login credentials change.

Change Your Password Online Through Your PSN Account

If you do not have your console nearby, you can change your password on any web browser. Go to the PlayStation Network website, sign in with your current PSN email and password, and select your profile icon in the top right corner. Choose Account Settings, then Security, and select Change Password.

Enter your current password, then type your new password twice. Click Change Password to save it. Like the console method, you will be signed out of all devices after the change, and you will need to sign back in with your new password the next time you use PSN.

Password Requirements and Best Practices

Your new PSN password must be at least 8 characters long. It must include at least one uppercase letter, one lowercase letter, one number, and one special character (such as !, @, #, $, %, or &). PlayStation will not accept a password that does not meet these requirements, so you will see an error message if you try.

Do not use your email address, username, or any part of your name in your password. Do not reuse a password you have used before on PSN. If you use the same password across multiple accounts or services, change those passwords too — if one service is breached, hackers can use that password to access your other accounts.

What Happens After You Change Your Password

You will be signed out of your PlayStation console when ready. The next time you try to use it, you will see a sign-in screen. Enter your PSN email address and your new password to sign back in. If you have a second controller or user account on the same console, that account will also be signed out.

If you are signed into PSN on other devices — such as a PC, phone, or tablet — you will be signed out there too. You will need to sign back in on each device with your new password. This is a security feature: if someone else knows your old password, they will no longer be able to access your account once you change it.

Recovering a Forgotten Password

If you cannot remember your current password, you do not need to contact PlayStation support. On the PSN sign-in page, select Forgot Your Password. Enter the email address associated with your PSN account. PlayStation will send a password reset link to that email address.

Check your email inbox and click the link in the message from PlayStation. You will be taken to a page where you can create a new password. Use the same password requirements as above: at least 8 characters with uppercase, lowercase, numbers, and a special character. After you reset your password, sign in with your new password on your console or through the website.

Two-Factor Authentication for Extra Security

After you change your password, consider turning on two-factor authentication for your PSN account. This adds a second layer of security: even if someone learns your password, they cannot sign in without a code from your phone. Go to Account Settings, select Security, and choose Two-Factor Authentication.

You can use an authenticator app (such as Google Authenticator or Microsoft Authenticator) or receive codes by text message. Two-factor authentication is optional, but it significantly reduces the risk that someone will gain access to your account, your payment methods, or your game library.

Troubleshooting Password Change Problems

If you see an error message when you try to change your password, the most common reason is that your new password does not meet the requirements. Check that it is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and a special character. If you are still seeing an error, wait a few minutes and try again — temporary server issues can sometimes block the change.

If you are locked out of your account or cannot access the email address associated with it, contact PlayStation Support through their website. They can verify your identity and help you regain access. Have your console serial number or a recent receipt ready — they will ask for proof that you own the account.

Frequently Asked Questions

Will changing my password delete my games or trophies?

No. Changing your password only changes how you sign in. All your games, trophies, game saves, and purchased content stay on your account. You will still own everything you did before the password change.

Can I change my password on my phone or tablet?

Yes. Open a web browser on your phone or tablet, go to the PlayStation Network website, sign in, and follow the same steps as on a computer. You can also change it through the PlayStation app if you have it installed on your phone.

How often should I change my PSN password?

You do not need to change it on a set schedule. Change it if you think someone else knows it, if you use the same password on other accounts, or if you have not changed it in several years. Two-factor authentication is more important than frequent password changes.

What if I change my password and then forget the new one right away?

Use the Forgot Your Password option on the PSN sign-in page. You will receive a reset link at your email address. You can create a new password and sign in again. There is no limit to how many times you can reset your password.

Do I need to change my password if someone hacked my account?

Yes, change it when ready. Also check your account settings for any unauthorized payment methods, change your security questions, and turn on two-factor authentication if you have not already. If the hacker made purchases, contact PlayStation Support to report the fraud.