Change your password on the PlayStation app or website

The fastest way to change your PlayStation Network password is through the official PlayStation website on any computer or phone — you do not need your console. Go to account.playstation.com, sign in with your current email and password, find Account Settings, then Security, then Password. Enter your current password once, then type your new password twice. The change takes effect when ready.

If you prefer to use your phone, the PlayStation app works the same way. Open the app, tap your profile icon at the bottom right, go to Account, then Security, then Password. You will see the same three fields: current password, new password, new password again. After you save, you are signed out of the app and must sign back in with your new password.

Both routes — website and app — are simpler than changing the password on your console, because you do not have to navigate the PS4 or PS5 menus. Use this method unless you have forgotten your current password or cannot access your email.

Key Takeaways

  • The PlayStation website at account.playstation.com is the fastest place to change your password from any device.
  • You will need your current password to set a new one, so this method does not work if you have forgotten it.
  • Your new password takes effect right away, and you will be signed out of all devices and must sign back in.
  • A strong password is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and symbols.
  • If you cannot remember your current password, use the "Forgot your password?" link on the sign-in page instead of trying to change it.

Change your password directly on your PlayStation console

You can also change your password on a PS4 or PS5 without leaving your couch, though the steps are buried deeper in the settings menu. On PS5, go to Settings at the top of the home screen, then Users and Accounts, then Other, then Change Password. On PS4, go to Settings, then Account Management, then Account Information, then Change Password. Both will ask for your current password before letting you create a new one.

The console method is useful if you are already sitting at your PlayStation and want to change the password without switching devices. However, if you are away from home or do not have your console nearby, the website is faster. The console will also sign you out of your account after the change, so you will need to sign back in before you can play online.

What to do if you have forgotten your current password

If you cannot remember your current password, you cannot use the change password option — you must reset it instead. Go to account.playstation.com and click "Can't sign in?" below the sign-in fields. Enter your email address, and PlayStation will send you a password reset link to that email. Click the link, create a new password, and you will be able to sign in right away.

This reset process works even if you cannot access your console or the PlayStation app. The only requirement is that you can read the email sent to the address connected to your account. If you cannot access that email address, you will need to contact PlayStation Support through their website — they can verify your identity and help you regain access to your account.

Create a password that is hard to guess

PlayStation requires passwords to be at least 8 characters long, but a stronger password uses a mix of uppercase letters, lowercase letters, numbers, and symbols. For example, "BlueSky2024!" is stronger than "bluesky2024" because it includes uppercase and a symbol. Avoid using your name, your birthdate, or words that appear in a dictionary, because these are the first things someone will try if they want to break into your account.

Do not reuse a password you have used on other websites or services. If one website gets hacked, attackers will try that same password on your PlayStation account, your email, your bank, and everywhere else. A password manager — a program that stores passwords securely — can generate random passwords and remember them for you, so you only have to remember one master password.

Sign out of all other devices after you change your password

When you change your PlayStation password, you are automatically signed out of your console and the PlayStation app. However, if someone else has been using your account on another device, they will stay signed in until you manually remove them. To kick out anyone else, go back to account.playstation.com, sign in with your new password, go to Account Settings, then Security, then Devices, then select each device and choose "Remove".

This step is important if you think someone may have had access to your account or if you have shared your password with a friend in the past. Removing old devices ensures that only you can access your account going forward. After you remove a device, the person using it will be signed out the next time they try to use PlayStation Network.

Turn on two-factor authentication for extra security

After you change your password, consider turning on two-factor authentication, which adds a second step to sign-in. With two-factor on, anyone trying to sign into your account — even with the correct password — will need a code from your phone or email to finish signing in. This stops someone from accessing your account even if they somehow learn your password.

To turn on two-factor authentication, go to account.playstation.com, sign in, go to Account Settings, then Security, then Two-Step Verification. Choose whether you want codes sent to your phone number or email address, then follow the prompts. You will need to enter a code the first time you sign in after turning it on, but after that it only asks for a code when you sign in from a new device.

Frequently Asked Questions

Do I need to change my password on my console if I changed it on the website?

No. Your password is the same across all devices — when you change it on the website, the change applies everywhere. You will be signed out of your console and must sign back in with your new password, but you do not need to change anything in the console settings.

What if I change my password but still cannot sign in?

Wait a few minutes, because the change can take a moment to spread across PlayStation's servers. Then try signing in again with your new password. If you still cannot sign in, make sure you are typing the password correctly — passwords are case-sensitive, so "BlueSky" is different from "bluesky". If you are still stuck, use the "Forgot your password?" link to reset it again.

Will changing my password delete my games or save data?

No. Your games, save files, trophies, and everything else on your account stay exactly where they are. Changing your password only changes how you sign in — it does not affect any of your data or your console.

Can I change my password on the PlayStation app without signing out?

No. The app will sign you out after you change your password, and you will need to sign back in with the new password. This is a security feature to make sure only you have access to your account.

What should I do if I think someone else has my password?

Change your password when ready using the steps above, then go to Devices in your account settings and remove any devices you do not recognize. If you see purchases you did not make, contact PlayStation Support right away so they can investigate and help protect your account.