Change your password through your PlayStation console or the PSN website

You can change your PlayStation Network password in two ways: directly on your PS4 or PS5 console, or through the PlayStation website on any computer or phone. Both routes take about five minutes. The console method is faster if you are already signed in; the website method works if you have forgotten your password or do not have access to your console right now.

Your PSN password protects your account, your payment methods, and any games or content you own. Changing it regularly, or after sharing your console with someone, keeps your account find. You will need to know your current password to change it on the console, but the website lets you reset it if you have forgotten it.

Key Takeaways

  • On a PS4 or PS5, go to Settings, then Account, then Security, then Password to change it without leaving your console.
  • On the PlayStation website, sign in, go to Account Settings, then Security, then Password to change it from any device.
  • You must enter your current password before creating a new one, unless you are resetting a forgotten password through the website.
  • Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a symbol.
  • After you change your password, you will be signed out of all devices and will need to sign back in with the new password.

Change your password on a PS4 or PS5 console

Start by pressing the PS button on your controller to open the function menu. Scroll right to Settings and press X. From Settings, scroll down to Account and press X again. Select Security, then Password.

Enter your current password when prompted. This confirms you have permission to change the account password. Then create your new password. It must be at least 8 characters long and contain uppercase letters, lowercase letters, numbers, and at least one symbol like ! @ # or $. Type it twice to confirm you entered it correctly, then select Change.

Your console will sign you out after the change is complete. Sign back in with your new password to continue using your account. Any other devices signed into your PSN account will also be signed out and will need the new password to reconnect.

Change your password on the PlayStation website

Open a web browser and go to account.playstation.com. Sign in with your email address and current password. If you have forgotten your password, select "Can't sign in?" instead and follow the account recovery steps — PlayStation will send a reset link to your email.

Once signed in, select your profile icon in the top right corner, then Account Settings. From the left menu, select Security, then Password. Enter your current password, then create your new password using the same rules: at least 8 characters with uppercase, lowercase, numbers, and a symbol. Enter it twice and select Change Password.

You will be signed out of the website. Sign back in with your new password to confirm the change worked. Like the console method, this will sign you out of all other devices using your account.

What to do if you have forgotten your password

Go to account.playstation.com and select "Can't sign in?" below the sign-in fields. Enter your email address associated with your PSN account. PlayStation will send a password reset link to that email address — check your inbox and spam folder.

Click the reset link in the email. You will be taken to a page where you can create a new password. Follow the same password rules: at least 8 characters with uppercase, lowercase, numbers, and a symbol. After you submit the new password, you can sign in right away.

If you do not receive the reset email within a few minutes, check that you entered the correct email address. If the email address is wrong or you no longer have access to it, you will need to contact PlayStation Support through their website to verify your identity and regain access to your account.

Password requirements and security tips

PlayStation requires passwords to be at least 8 characters long and include all four of these: uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and symbols (! @ # $ % ^ & * etc.). Passwords cannot contain your PSN username or email address. If your password does not meet these rules, the system will not let you save it.

Avoid passwords that are straightforward to guess, like birthdays, names of family members, or straightforward sequences like 1234 or abcd. Do not reuse passwords from other accounts, especially banking or email accounts. If you use the same password everywhere and one site is hacked, someone could access all your accounts. A password manager like Bitwarden or 1Password can store strong passwords securely so you only have to remember one master password.

Change your password if you think someone else knows it, if you have shared your console with someone who moved out, or if you receive an email from PlayStation saying your account was accessed from an unusual location. You can also set up two-factor authentication through your account settings for extra security — this requires a code from your phone or email whenever someone tries to sign in from a new device.

What happens after you change your password

You will be signed out of your PlayStation console when ready. The next time you want to play, select your profile and enter your new password. If you have multiple profiles on the same console, only the account you changed the password for will be signed out — other profiles stay signed in.

Any other devices signed into your PSN account — a second console, a phone, a computer, or a web browser — will also be signed out. You will need to sign back in with your new password on each device. This is intentional: it prevents someone who knew your old password from staying signed in after you change it.

If you are signed into your PSN account on a friend's console or a public computer, that device will be signed out too. Make sure to sign back in only on devices you trust and own. If you think someone else has access to your account, change your password when ready and then check your account activity in the Security section to see where your account has been signed in recently.

Frequently Asked Questions

Can I change my password without knowing my current password?

Not on the console — you must enter your current password first. On the website, you can use the "Can't sign in?" option to reset your password if you have forgotten it. PlayStation will send a reset link to your email address, and you can create a new password without entering the old one.

Will changing my password delete my games or saved data?

No. Your games, saved data, trophies, and everything else on your account stay exactly the same. Changing your password only affects how you sign in — it does not touch any of your content or settings.

How long does it take for the password change to take effect?

The change is when ready. You will be signed out right away, and you can sign back in with your new password when ready. You do not need to wait or restart your console.

What if I change my password but still cannot sign in?

Make sure you are typing your new password correctly — passwords are case-sensitive, so uppercase and lowercase letters matter. If you are still locked out, use the "Can't sign in?" option on the website to reset your password again. If that does not work, contact PlayStation Support through their website.

Can I change my password on my phone?

Yes. Open a web browser on your phone, go to account.playstation.com, and follow the same steps as on a computer. You can also read the PlayStation App and change your password through Account Settings there, though the website method is more straightforward.