Tucson Electric Power's main customer service number
Tucson Electric Power (TEP) operates a single customer service phone line for most account and billing questions: 520-623-8772. This number works for residential and small business customers during business hours, Monday through Friday, 8 a.m. to 5 p.m. Arizona time. The line handles account inquiries, bill questions, service requests, and payment arrangements.
When you call, have your account number ready — it appears on your bill and speeds up the process. If you are calling about a specific service issue or outage, TEP's automated system may route you to a specialized team without requiring you to wait for a representative.
TEP does not currently offer 24/7 phone support, so calls made outside business hours will reach an automated system. For outages or emergencies after hours, the automated line can connect you to the right department or provide estimated restoration times.
Key Takeaways
- Tucson Electric Power's main customer service number is 520-623-8772, available Monday through Friday, 8 a.m. to 5 p.m. Arizona time.
- Have your account number from your bill ready before calling to speed up service.
- After-hours calls reach an automated system that can handle outage reports and provide restoration estimates.
- TEP also offers online account management and bill payment through their website as an alternative to phone contact.
What to expect when you call
When you reach TEP's main line, an automated system greets you and offers menu options. You can press numbers to reach billing, service requests, outages, or account changes. If you need to speak with a representative, the system will place you in a queue and provide an estimated wait time.
During peak hours — typically late morning and early afternoon — wait times can exceed 15 minutes. Calling early in the morning or late in the afternoon often means shorter waits. If you are calling about a billing dispute or need to set up a payment plan, a representative will handle those conversations directly.
Outages and emergency reporting
If your power is out, you can report it through the same main number (520-623-8772) or through TEP's website outage map. The automated system prioritizes outage reports and can provide an estimated time when power will be restored to your area. You do not need to speak with a representative to report an outage — the automated system captures your location and contact information.
For life-threatening emergencies — such as a downed power line near a person or vehicle — call 911 first. Then contact TEP to report the hazard so they can dispatch a crew to the location.
Online and alternative contact methods
TEP's website at tep.com offers several ways to manage your account without calling. You can pay your bill, view your account balance, report an outage, and request service changes through your online account portal. Creating an account takes about five minutes and requires your account number and service address.
The TEP website also has a live chat option during business hours, which can be faster than phone queues for straightforward questions. You can access it from the "Contact Us" page. For customers who prefer written communication, TEP accepts inquiries through mail to their main office, though responses take longer than phone or online contact.
Billing and payment questions
If you have questions about your bill, charges, or payment options, the phone line can connect you to the billing department. Representatives can explain line items on your bill, discuss budget billing plans, and set up payment arrangements if you are behind on your account.
TEP also offers automatic payment setup through their website, which can reduce the need for phone calls. You can authorize monthly payments from a bank account or credit card, and TEP will charge you on a date you choose each month.
Service requests and account changes
To request a new service connection, disconnect your account, or change your service address, call 520-623-8772 and select the service request option from the menu. A representative will ask for your details and schedule the work. New connections typically take three to five business days, depending on whether your address already has infrastructure in place.
If you need to add a second meter, upgrade your service capacity, or make other changes to your account, the phone line can route you to the right department. Some requests may require a site visit or inspection, which the representative will schedule during the call.
Frequently Asked Questions
What time zone does Tucson Electric Power use?
TEP operates on Arizona time, which does not observe daylight saving time. Arizona stays on Mountain Standard Time year-round, so their 8 a.m. to 5 p.m. business hours remain consistent throughout the year.
Can I pay my TEP bill over the phone?
Yes. When you call 520-623-8772, you can select the payment option and provide your payment information to a representative or through the automated system. You can also pay online at tep.com or set up automatic monthly payments.
What if I have a question about my bill but it's after 5 p.m.?
You can check your bill details and account balance through the TEP website at any time. If you need to speak with someone, you can call back during business hours the next day. For urgent billing issues, the after-hours automated line can direct you to the appropriate department.
Does TEP have a separate number for business customers?
Small business customers use the same main number (520-623-8772) as residential customers. Larger commercial accounts may have a dedicated account manager; if you have a commercial account, your bill will list a direct contact number for your account team.
How do I report a downed power line?
Call 911 when ready if a power line is down near people or vehicles. Then contact TEP at 520-623-8772 to report the location so they can send a crew. Do not touch or approach a downed line.