The main Arizona Public Service phone number is 1-602-371-6000

Arizona Public Service (APS) is the largest electricity provider in Arizona. You call this number to report outages, ask about your bill, set up payment arrangements, or discuss service changes. The line is open 24 hours a day, seven days a week. When you call, an automated system will route you to the right department based on what you need.

If you are calling from outside the Phoenix area, the number works the same way — it is a statewide line. You do not need a local area code. Have your account number ready when you call; you can find it on your bill or in your online account. The system will ask for it, and having it available speeds up the process.

Key Takeaways

  • Call 1-602-371-6000 anytime, day or night, to reach APS customer service for any account or service issue.
  • Have your account number ready before you call — the automated system will ask for it to pull up your account faster.
  • Report outages through the same number; the system recognizes outage calls and routes them to the outage team when ready.
  • You can also manage your account online at aps.com or through the APS mobile app without waiting on hold.
  • If you need help with a bill or payment plan, the customer service team can discuss options during your call.

What to expect when you call

The automated system will ask you to select your reason for calling — for example, report an outage, pay a bill, or speak to a representative. If you know what you need, select that option. If you are not sure, you can say "representative" and a person will help you figure out the right department.

Wait times vary by time of day. Early morning and late evening usually have shorter waits than mid-afternoon. If you are on hold, the system will give you an estimate of how long you will wait. You can hang up and call back later, or stay on the line. Some calls — like outage reports — are answered faster than billing questions.

When a representative picks up, they will confirm your account and ask what you need. Be ready to describe the issue briefly. If you are calling about a bill, have it in front of you. If it is an outage, let them know if your power is completely out or if only part of your home is affected.

Reporting an outage by phone

If your power is out, call 1-602-371-6000 and select the outage option from the automated menu. You do not need to wait for a representative — the system will record your outage report and add your address to the outage map. APS uses this information to know how many customers are affected and where to send crews.

After you report an outage, the system will give you an estimated time when power should return. This estimate is based on the type of outage and how many customers are affected. You will receive a text or email update if you have those notifications turned on in your APS account. Check your account settings at aps.com to add your phone number or email if you want updates.

If your power does not return by the estimated time, you can call back and report it again. Each call helps APS understand if the outage is taking longer than expected or if there is a separate problem at your location.

Paying your bill by phone

You can pay your APS bill over the phone by calling 1-602-371-6000 and selecting the payment option. Have your account number and a debit card or bank account information ready. The automated system can process payments without connecting you to a representative, which is usually faster.

If you need to set up a payment plan because you cannot pay the full bill right now, you will need to speak to a representative. They can discuss options like spreading the payment over several months. Ask about budget billing too — this spreads your annual costs evenly across all 12 months so your bill does not spike in summer or winter.

Payments made by phone are usually applied to your account the same day if you call before 5 p.m. Arizona time. Payments after 5 p.m. or on weekends may take until the next business day to show up.

Other ways to reach APS besides calling

If you prefer not to call, you can manage your account at aps.com or through the APS mobile app. Both let you view your bill, make a payment, report an outage, and check your usage without talking to anyone. The website and app are available 24 hours a day.

You can also visit an APS payment center in person if you want to pay cash or speak to someone face-to-face. APS has payment centers in Phoenix, Tucson, and other cities. Find the nearest one by searching "APS payment center near me" or calling the main number to ask for the address.

For billing questions or account changes, you can also send a message through your online account. Responses usually come within one business day. This method works well if you do not need an answer right away or if you want to keep a written record of what was discussed.

What information to have ready before you call

Gather these details before you dial so the call moves faster. Your account number is the most important — it is on your bill and in your online account. If you do not have it, the system can look up your account using your phone number or service address instead, but it takes longer.

If you are calling about a specific bill or charge, have that bill in front of you. If you are reporting an outage, know whether your power is completely out or if some circuits are still working. If you are asking about a service change — like adding solar panels or upgrading to a time-of-use rate — have any paperwork about that ready too.

If you are calling from a phone number different from the one on your account, be ready to answer security questions to prove you are the account holder. This protects your account from unauthorized changes.

Frequently Asked Questions

Is there a different number for outages versus billing questions?

No. Call 1-602-371-6000 for both. The automated system will ask what you need and route you to the right team. Outage calls are usually answered faster than other types of calls.

What if I cannot pay my full bill this month?

Call 1-602-371-6000 and ask to speak to a representative about payment options. APS offers payment plans that let you spread the cost over several months. You can also ask about budget billing, which evens out your payments across the year.

Can I report an outage online instead of calling?

Yes. Go to aps.com or use the APS app and select "Report an Outage." You can also check the outage map to see if an outage is already reported in your area and when power is expected to return.

How long does it take to speak to a representative?

Wait times change throughout the day. Early morning and evening usually have shorter waits than afternoon. The automated system will tell you the estimated wait time before you stay on hold. You can hang up and call back later if the wait is long.

What if I need help in Spanish?

The APS automated system and website both offer Spanish-language options. When you call 1-602-371-6000, listen for the language selection prompt at the beginning. You can also visit aps.com and change the language setting in the top menu.