How to Reach BGE Customer Service by Phone

BGE's main customer service number is 1-888-685-0123

BGE (Baltimore Gas and Electric Company) operates a single main phone line for most customer questions: 1-888-685-0123. This number works for account inquiries, billing questions, service requests, and outages. The line is available 24 hours a day, seven days a week.

When you call, an automated system will ask you to select your language and then route you based on your reason for calling. You can reach a live representative by following the prompts, though wait times vary depending on the time of day and current call volume. Early morning and weekday calls typically have shorter waits than evening or weekend calls.

BGE also maintains separate numbers for specific situations. If you are reporting a gas leak or smell gas, call 1-888-685-0123 and select the emergency option, or call 911 directly. For power outages, the same main number will connect you to outage reporting, though you can also report outages through the BGE website or mobile app if the phone lines are congested.

Key Takeaways

• BGE's main customer service number is 1-888-685-0123, available 24/7 for billing, account, and service questions.
• Gas leaks or suspected gas emergencies should be reported by calling the main number and selecting the emergency option, or by calling 911.
• Power outages can be reported through the BGE website or mobile app as an alternative to phone lines during high-volume periods.
• Wait times are generally shorter on weekday mornings than on evenings or weekends.
• The automated system will ask you to select your language and then route your call based on your reason for contacting BGE.

What information you need before calling

Have your account number ready when you call. You can find it on your BGE bill, usually in the upper right corner of the first page. If you do not have a bill handy, the representative can look up your account using your phone number or address, but having the account number speeds up the process.

For billing disputes or questions about a specific charge, have your most recent bill in front of you. For service requests like a meter reading or a service call, be ready to describe the issue and provide your address. If you are calling about an outage, the representative will ask for your address and will tell you the estimated time power should be restored.

Reporting a power outage by phone

When you call 1-888-685-0123 to report an outage, select the outage reporting option from the automated menu. The system will ask for your address and will when ready tell you whether an outage is already recorded in your area. If one is recorded, you will receive an estimated restoration time.

If no outage is recorded, the representative will ask you to describe what is happening — for example, whether your entire house is without power or just certain circuits. They may ask you to check your breaker panel or reset your meter before dispatching a technician. If a technician visit is necessary, they will schedule one and provide you with a time window.

During widespread outages, the phone lines often become congested. In those situations, the BGE website and mobile app are faster ways to report an outage and receive updates. Both will show you the number of customers affected in your area and the estimated restoration time.

Billing and account questions

Call the main number and select the billing or account option. A representative can explain charges on your bill, discuss payment arrangements if you are behind, and answer questions about your rate or service plan. They can also update your contact information, add an authorized user to your account, or help you set up paperless billing.

If you want to dispute a charge, the representative will document your concern and may schedule a meter inspection to verify accuracy. BGE typically investigates billing disputes within 30 days and will contact you with findings. During the investigation, you are not required to pay the disputed amount, though you should continue paying the rest of your bill on time.

Gas service and emergencies

For non-emergency gas questions — such as a service request, a question about your bill, or a request to have your meter read — call the main number. For a suspected gas leak or the smell of gas, call 1-888-685-0123 and when ready select the emergency option, or call 911. Do not use any electrical switches, light a match, or create any spark if you smell gas.

BGE will dispatch a technician to your address at no charge if a leak is confirmed. If the leak is in your home's internal piping rather than BGE's line, you will be responsible for repairs, but BGE will identify where the problem is. For safety, BGE may shut off your gas supply until repairs are made.

Contacting BGE outside of phone support

BGE offers several ways to reach customer service beyond the phone. You can log into your account on the BGE website to view your bill, make a payment, report an outage, or submit a service request. The website also has a chat feature during business hours if you prefer not to call.

The BGE mobile app allows you to report outages, view your account balance, and receive outage notifications in real time. You can also pay your bill through the app and set up automatic payments. For customers who prefer mail, you can send written inquiries to BGE's customer service address, though responses typically take longer than phone or online contact.

Frequently Asked Questions

What should I do if I am on hold for a long time?

If wait times are very long, try calling during off-peak hours — early morning on a weekday usually has shorter waits. You can also hang up and use the BGE website or app to report an outage, pay a bill, or submit a service request, which may resolve your issue faster than waiting on the phone.

Can I speak to a representative in a language other than English?

Yes. The automated system at the beginning of the call will ask you to select your language. BGE offers support in multiple languages, and a representative who speaks that language will be routed to your call.

What if I need to set up a payment plan because I am behind on my bill?

Call the main number and tell the representative you want to discuss a payment arrangement. They can work with you to create a plan based on your situation. BGE also offers hardship programs for customers facing financial difficulty — the representative can explain what programs may be available to you.

Is there a separate number for new service or moving?

No. Call the main number 1-888-685-0123 and select the option for new service or account changes. A representative will help you set up service at a new address or transfer service when you move. You can also handle these requests through the BGE website.