Alabama Power's main customer service number is 1-800-245-2244

That number connects you to a live representative during business hours, Monday through Friday, 7 a.m. to 7 p.m. Central Time. You can use it to report outages, ask about your bill, set up or stop service, or discuss payment plans. The wait time varies depending on call volume — early morning and late afternoon tend to be less busy than midday.

If you call outside business hours, you'll reach an automated system. You can still report an outage through the automated line, and it will dispatch a crew if needed. For billing questions or account changes that aren't urgent, you can also handle them online through your account portal or wait to speak with someone during regular hours.

Key Takeaways

  • Alabama Power's main customer service line is 1-800-245-2244, open Monday through Friday, 7 a.m. to 7 p.m. Central Time.
  • You can report outages 24 hours a day through the same number — the automated system will take your report even after hours.
  • Many account changes, bill questions, and payment arrangements can be handled through your online account or by mail without calling.
  • If you're deaf or hard of hearing, Alabama Power offers TTY service at 1-800-648-8042.

What you can handle by phone versus online

Calling makes sense for outages, urgent account issues, or if you need to discuss a payment plan with someone who can adjust your options in real time. A representative can also walk you through setting up autopay or changing your service address over the phone if you prefer not to do it yourself online.

For routine tasks — checking your balance, viewing your bill history, paying a bill, or updating contact information — the Alabama Power website or mobile app is usually faster. You don't have to wait on hold, and you can do it at any hour. If you've never logged in, you'll need your account number, which appears on your bill or in any correspondence from the company.

Reporting an outage

Call 1-800-245-2244 anytime, day or night, to report that your power is out. Have your account number or service address ready so the system can locate your area quickly. The automated system will confirm whether an outage has already been reported in your neighborhood and give you an estimated time for restoration.

If the system shows no outage in your area, it may be a problem specific to your home — a tripped breaker, a downed line on your property, or an issue with your meter. The representative or automated message will tell you whether a crew needs to visit or whether you should call an electrician.

Accessibility options

If you are deaf or hard of hearing, use the TTY number 1-800-648-8042 during the same business hours as the main line. TTY allows you to type your conversation instead of speaking, and a relay operator will communicate with the Alabama Power representative on your behalf.

You can also request a relay service through the Alabama Relay Center at 711 if you prefer. That service is free and works with any phone company, not just Alabama Power.

When you might not need to call

If your power is out and you want to know the status without reporting it yourself, you can check Alabama Power's outage map online at alabamapower.com. The map updates in real time and shows outage locations across the state, estimated restoration times, and the number of customers affected in each area.

For billing disputes or questions about charges on your account, you can also write to Alabama Power at the address on your bill. Written complaints sometimes move through a different process than phone calls and create a paper record, which can be useful if the issue is complex or ongoing.

Billing and payment questions

If you're calling about your bill, have your account number and the bill itself in front of you. A representative can explain specific charges, discuss budget billing (which spreads your costs evenly across the year), or set up a payment arrangement if you're behind. They can also tell you whether you may have access to for any information programs, though they won't process those applications over the phone — they'll direct you to the right office or website.

If you want to set up autopay to avoid late payments, you can do that through your online account in about two minutes, or ask a representative to walk you through it on the phone.

Service start, stop, or transfer

To start service at a new address, stop service when you move, or transfer service to someone else's name, call 1-800-245-2244. You'll need to provide the service address, the date you want the change to take effect, and a valid form of ID. The company may also ask for a deposit if you're a new customer or if your credit history warrants one.

Some of these requests can also be made online if you have an existing account, but calling is often faster if you need the change to happen within a few days.

Frequently Asked Questions

What should I do if I'm on hold for a long time?

Wait times can stretch during storms or peak hours. If you've been on hold for more than 15 minutes and your issue isn't urgent, hang up and try again later or use the online portal instead. For outages, the automated system will take your report when ready even if live representatives are busy.

Can I pay my bill over the phone?

Yes. A representative can take a one-time payment by phone using a bank account or debit card. You can also pay online, by mail, or through automatic withdrawal from your bank account. Paying online or setting up autopay avoids the need to call.

What if I have a question about my bill but it's after 7 p.m.?

You can check your bill online anytime through your account. If you need to speak with someone, call back during business hours. For urgent issues like a suspected error, you can also write to the address on your bill and request a review.

Is there a number for reporting a downed power line?

Yes — use the same number, 1-800-245-2244. Tell the representative or automated system that there's a downed line, and provide the location. This is treated as a safety hazard and will be prioritized.

Do I need to call to set up a payment plan if I'm behind on my bill?

Calling is the most direct way, since a representative can discuss your situation and set terms when ready. Some payment arrangements may also be available through your online account, but a phone call gives you the chance to negotiate if your circumstances are difficult.