Alabama Power's main customer service number is 1-800-245-2244

Call that number during business hours — Monday through Friday, 7 a.m. to 7 p.m. Central Time — to reach a representative who can help with billing questions, service requests, outages, or account changes. The automated system will route you based on what you need, and you can also use the same number to report a power outage 24 hours a day.

If you are calling about an outage, the system will ask for your service address and can give you an estimated restoration time without waiting for a representative. For non-emergency questions, you may wait 10 to 20 minutes during peak hours, especially in late afternoon or early evening.

Alabama Power serves most of central, southern, and eastern Alabama. If you live outside that service area, you likely have a different utility provider and should check your bill for the correct number.

Key Takeaways

  • Alabama Power's customer service line is 1-800-245-2244, available Monday through Friday from 7 a.m. to 7 p.m. Central Time.
  • You can report outages through the same number 24 hours a day using the automated system, which provides estimated restoration times.
  • The automated menu will route your call based on whether you need billing help, want to report an outage, or have another type of request.
  • Wait times are typically shorter in the morning and longer in late afternoon, especially on weekdays.

What you can do over the phone

When you call, you can report a power outage, ask about your bill, request a service visit, report a downed power line, set up or change payment arrangements, or ask about programs like budget billing or information for low-income households. You can also report suspected gas leaks if you have natural gas service through Alabama Power.

If you need to make changes to your account — like adding an authorized user, updating your address, or switching to paperless billing — the representative can often handle that during the call. Have your account number ready, which appears on your bill, to speed up the process.

Outage reporting and real-time updates

Alabama Power's automated outage line works 24 hours a day. When you call 1-800-245-2244 and select the outage option, the system asks for your service address and tells you whether an outage is affecting your area, how many customers are affected, and when power is expected to return.

You do not need to speak to a representative to get this information. If the outage is widespread, the estimated time may say "under investigation" until crews assess the damage. For single-home outages with no obvious cause, the system may ask you to check your breaker box or suggest a service call.

Alabama Power also posts outage maps on its website at alabamapower.com, where you can enter your address to see real-time outage status and estimated restoration times.

Billing and payment questions

If you call about your bill, have it in front of you. The representative can explain charges, discuss your usage, or help you understand seasonal differences in your bill. Alabama Power's rates vary based on how much electricity you use and the time of year, so your bill may be higher in summer when air conditioning runs more.

You can also ask about budget billing, which spreads your annual costs evenly across 12 months so your bill stays roughly the same year-round. This can help with budgeting, though you may owe a balance at the end of the year if your actual usage was higher than the estimate.

When you cannot reach a representative

If you call during evening or weekend hours, you will reach an automated system. You can report an outage, make a payment, or leave a message for a representative to call you back during business hours. The callback system usually reaches you within one business day.

For non-urgent questions, you can also visit alabamapower.com to pay your bill, view your account, report an outage, or find answers to common questions. The website has a chat feature during business hours if you prefer not to call.

Service addresses outside Alabama Power's territory

Alabama Power serves most of central, southern, and eastern Alabama, but not all of the state. If you live in northern Alabama, you may have service from Tennessee Valley Authority (TVA) or another provider. If you live in the western part of the state, you might have service from a municipal utility or a cooperative.

Check your electric bill to confirm which company provides your service. The bill will show the utility's name and phone number at the top or bottom. Calling the wrong utility wastes time, so verify before you dial.

Frequently Asked Questions

What should I do if I am without power and cannot reach anyone?

Use the automated outage reporting system at 1-800-245-2244 to confirm an outage is affecting your address and get an estimated restoration time. If the system shows no outage, check your breaker box and any switches at your meter. If everything looks normal, call back and request a service visit.

Can I pay my bill over the phone?

Yes. Call 1-800-245-2244 and select the payment option, or pay online at alabamapower.com. You can pay with a debit card, credit card, or bank account. There may be a small fee for credit card payments, but no fee for debit or bank transfers.

How do I report a downed power line?

Call 1-800-245-2244 when ready and tell the automated system or representative that there is a downed line. Do not touch it or let anyone else go near it. Stay at least 30 feet away and keep others back until a crew arrives.

What if I think my bill is wrong?

Call 1-800-245-2244 with your bill in hand. The representative can review your usage, explain any charges, and check for billing errors. If you dispute a charge, ask about the process for filing a formal complaint, which Alabama Power must investigate within a set timeframe.

Do I need to call to set up service when I move?

Yes. Call 1-800-245-2244 at least three business days before you move to request service at your new address. Have your new address and the date you want service to start ready. If the address has had service before, setup is usually faster.