Southern California Gas Company's main customer service number is 1-800-427-2200
That number works for billing questions, service requests, emergencies, and account changes. It's available 24 hours a day, seven days a week. When you call, you'll reach an automated system first — it will ask what you need and route you to the right department.
If you have a gas leak or smell gas, hang up and call 911 instead. Do not use the customer service line for emergencies. Gas leaks are life-threatening and require when ready response from emergency services, not a utility company phone queue.
Key Takeaways
- Southern California Gas Company's main number is 1-800-427-2200, open 24/7 for all account and service issues.
- If you smell gas or suspect a leak, call 911 when ready — do not call the utility company first.
- The automated system will route your call based on what you select, so listen to the menu options before pressing a number.
- You can also reach the company through their website at socalgas.com, which has online account access and a chat option during business hours.
- Have your account number or the phone number associated with your account ready when you call to speed up the process.
What to expect when you call
The automated system will ask you to select from several options: billing and account information, service requests, meter reading, or other issues. Listen to all the options before you choose, because the menu sometimes changes. If you're not sure which option fits your question, selecting "billing and account information" usually connects you to a representative who can transfer you if needed.
Wait times vary by time of day and season. Winter months (October through March) are busier because more people call about heating issues and billing concerns. Early morning calls, especially on weekdays before 9 a.m., typically have shorter waits than afternoon or evening calls.
Other ways to contact Southern California Gas Company
The phone number is fastest for urgent issues, but the company offers other contact methods. You can log into your account at socalgas.com to view your bill, report a meter reading, or start a service request online. The website also has a chat feature during business hours (usually 7 a.m. to 7 p.m. Pacific time, Monday through Friday).
If you prefer to write, you can mail correspondence to Southern California Gas Company, P.O. Box 3249, Visalia, CA 93278. Mail takes longer — typically two to three weeks — so use this method only for non-urgent matters like billing disputes or formal complaints.
When to call versus when to use other methods
Call 1-800-427-2200 if you need an when ready answer: your service is out, you smell gas (or call 911 for gas), you want to set up or cancel service, or you have an urgent billing question. The phone line is also best if you need to speak to a person about a complicated issue.
Use the website or chat if you're checking your balance, reporting a meter reading, or asking a straightforward question that doesn't need an when ready response. These methods are often faster than waiting on hold, and you'll have a record of your request in writing.
What information to have ready
Before you call, gather your account number (it's on your bill) or the phone number linked to your account. If you're calling about a service issue at a property you don't live at, have the service address ready. For billing disputes, have your recent bill in front of you so you can reference specific charges.
If you're calling about a meter problem or to report an outage, be ready to describe what you're experiencing. For example, "My meter isn't moving even though I'm using gas" or "I have no heat and the pilot light won't stay lit." The more specific you are, the faster the representative can help.
If you can't reach a representative
During very busy periods, you may wait 30 minutes or longer. You have the option to request a callback instead of staying on hold — the system will call you back when a representative is available. This is often faster than waiting, especially during peak hours.
If the automated system is down or you're having trouble with the phone line, try the website at socalgas.com or the chat feature. You can also visit a Southern California Gas Company payment center in person if you need to handle something face-to-face, though most issues can be resolved by phone or online.
Frequently Asked Questions
What do I do if I smell gas?
Call 911 when ready. Do not use the utility company number. Leave the building if the smell is strong, and do not use any electrical switches or create sparks. Emergency responders will assess the situation and contact Southern California Gas Company if needed.
Can I pay my bill over the phone?
Yes. When you call 1-800-427-2200, the automated system will offer a payment option. You can also pay online at socalgas.com or by mail. Phone payments are processed when ready, but you'll be charged a convenience fee by the payment processor.
How long does it take to set up new service?
It depends on whether the address has had gas service before and whether any safety inspections are needed. Call the company to start the process — they'll tell you the timeline for your specific situation. Most new connections take three to five business days.
What if I'm having trouble with my bill?
Call 1-800-427-2200 and select the billing option. Have your bill ready and be specific about what seems wrong — for example, "My usage doubled but I haven't changed my habits" or "I was charged twice in one month." The representative can review your account and explain the charges.
Is there a number for reporting a downed gas line or hazard?
For when ready hazards like a downed line or gas smell, call 911. For non-emergency hazards you've noticed (like a damaged meter or a hissing sound from underground), you can call 1-800-427-2200 during business hours, but 911 is always the safer choice if there's any doubt.