South Jersey Gas customer service phone number and hours

South Jersey Gas's main customer service line is 1-800-221-0051. You can call this number to report a gas leak, ask about your bill, set up service, or discuss payment options. The line operates 24 hours a day, seven days a week — including nights, weekends, and holidays.

If you have a gas emergency or smell gas, call 1-800-221-0051 when ready. Do not use your phone near the suspected leak. Leave the area and call from a safe location. South Jersey Gas dispatches emergency crews around the clock for safety issues.

For non-emergency questions during business hours, you can also reach a representative between 8 a.m. and 5 p.m. Monday through Friday. The wait time is often shorter during these hours than during evening or weekend calls.

Key Takeaways

  • South Jersey Gas customer service is available at 1-800-221-0051 any time of day or night, including weekends and holidays.
  • If you smell gas or suspect a leak, call the same number when ready and leave the area before making the call.
  • You can report a problem, ask about your bill, start service, or discuss payment plans by calling during business hours or after hours.
  • The shortest wait times usually occur between 8 a.m. and 5 p.m. on weekdays, but emergency lines are staffed 24/7.

What you can handle over the phone

South Jersey Gas handles most account tasks by phone. You can report a gas smell or suspected leak, which triggers an emergency response. You can also ask about your current bill, request a copy of a past bill, or discuss a high bill.

If you are behind on payments, the company offers payment arrangements and budget billing plans. You can discuss these options with a representative without visiting an office. You can also report a service outage, request a meter reading, or ask about service to a new address.

For questions about your account balance, recent charges, or service history, have your account number ready. This speeds up the call. Your account number appears on your bill.

How to reach South Jersey Gas online or by mail

South Jersey Gas also operates a website where you can view your bill, make a payment, or start an account without calling. You can log in to your account at sjindustries.com to check your balance and payment history.

If you prefer to write, you can mail correspondence to South Jersey Industries, P.O. Box 1290, Folsom, New Jersey 08038. Mail takes longer than a phone call, so use this method only for formal complaints or documents that need a paper record.

You can also report a problem through the website's contact form, though phone calls receive faster responses for urgent issues like gas leaks or service outages.

What to do if you smell gas

If you smell gas in your home or outside, do not ignore it or try to find the source yourself. Leave the area when ready and call 1-800-221-0051 from a safe location — outside your home or from a neighbor's phone. Do not use any electrical switches, light matches, or start your car near the suspected leak.

South Jersey Gas sends a technician to your location at no charge to investigate. The company takes all gas smell reports seriously because even a small leak can become dangerous. The technician will check your meter, pipes, and appliances.

If the leak is inside your home, the technician may shut off your gas supply until the problem is fixed. If the leak is in the street or main line, South Jersey Gas handles the repair. You do not pay for emergency leak investigations.

Billing and payment questions

Your South Jersey Gas bill shows your account number, current charges, and payment due date. If you do not understand a charge or think your bill is too high, call 1-800-221-0051 and ask to speak with a billing representative.

The company offers several payment methods: online through the website, by phone, by automatic bank draft, or by mail. If you pay by mail, allow at least 10 days for the payment to reach the company and post to your account. Late payments may result in a service disconnection notice.

If you are struggling to pay, ask about budget billing, which spreads your annual gas costs into equal monthly payments. You can also ask about payment plans that let you pay arrears over several months instead of all at once.

Service outages and emergencies

If your gas service stops unexpectedly, call 1-800-221-0051 to report the outage. A representative will ask where you live and check whether other customers in your area are also affected. If the outage is widespread, the company is already working on it and can tell you when service should return.

If the outage is only at your address, a technician may need to visit. The company will schedule an appointment or send someone the same day if the problem is urgent. You do not pay for outage investigations if the problem is on South Jersey Gas's side of the meter.

During winter, service outages are treated as emergencies because lack of heat is dangerous. Call when ready if your heat stops working and you rely on gas.

Starting service at a new address

If you are moving to a new home in South Jersey Gas's service area, call 1-800-221-0051 to start service. Have your move-in date ready, and the company will schedule a technician to turn on the gas and check the meter. You may need to provide proof of identity and a deposit, depending on your credit history.

The company can usually start service within a few business days. If you need gas before the scheduled date, ask about expedited service, though this may carry an extra fee. You can also set up automatic payments or budget billing when you open your account.

Frequently Asked Questions

What should I do if I think there's a gas leak but I'm not sure?

Call 1-800-221-0051 anyway. It is better to report a suspected leak that turns out to be nothing than to ignore a real one. South Jersey Gas sends a technician at no charge to investigate any report. If you smell rotten eggs or hear a hissing sound near your meter or pipes, leave the area and call when ready.

Can I pay my South Jersey Gas bill over the phone?

Yes. Call 1-800-221-0051 and a representative can take a payment by debit card or bank account. You can also pay online through the website, set up automatic monthly payments, or mail a check. Online and automatic payments are usually processed faster than phone payments.

How long does it take to get service connected at a new address?

South Jersey Gas usually connects service within a few business days of your call. The technician will visit to turn on the gas and inspect the meter. If you need service sooner, ask about expedited options when you call, though these may have an additional cost.

What if I can't pay my bill on time?

Call 1-800-221-0051 and explain your situation. The company offers payment plans that let you spread arrears over several months, and budget billing that makes your monthly payment the same year-round. Ask about these options before your bill becomes severely overdue.

Is the 1-800-221-0051 number really available 24/7?

Yes. The line is staffed around the clock for emergencies like gas leaks and service outages. For non-emergency questions, you will reach someone between 8 a.m. and 5 p.m. on weekdays, though the line accepts calls at any time. Wait times are usually shorter during business hours.