The main Southern California Gas Company phone number is 1-800-427-2200
Southern California Gas Company (SoCalGas) operates the natural gas system for most of Southern California. If you need to report a gas leak, pay a bill, ask about your account, or discuss service issues, 1-800-427-2200 is the primary number to call. The line is available 24 hours a day, seven days a week.
When you call, an automated system will route you based on what you need. You can report emergencies when ready, or wait for a representative to handle billing questions, service requests, or account changes. The wait time varies depending on call volume, but the system lets you know the estimated hold time before you commit to waiting.
Key Takeaways
- Call 1-800-427-2200 for any SoCalGas issue — this single number handles emergencies, billing, and service requests 24/7.
- If you smell gas or suspect a leak, tell the automated system when ready; emergency crews are dispatched without waiting for a representative.
- Have your account number ready when you call about billing or service, though the system can look it up by phone number or address.
- For non-emergency questions about your bill or account, calling during business hours (typically 7 a.m. to 7 p.m. weekdays) usually means shorter wait times.
- You can also manage your account online at socalgas.com without calling, including paying bills and viewing usage history.
When to call for a gas emergency
If you smell rotten eggs or sulfur near your meter, appliances, or anywhere in your home or yard, call 1-800-427-2200 when ready and tell the automated system you smell gas. Do not use your phone near the suspected leak, do not light matches or turn on electrical switches, and do not try to find the leak yourself. Leave the area and move to fresh air.
SoCalGas dispatches emergency crews to gas leak calls without you waiting for a representative. The dispatcher will ask you to stay away from the building and confirm a safe location where the crew can reach you. If you are in when ready danger, call 911 first.
Calling about your bill or account
For questions about your bill, payment arrangements, account changes, or service requests that are not emergencies, use the same number: 1-800-427-2200. The automated system will route you to the right department. You will need your account number, which appears on your bill, or the phone number or address associated with your account.
If you cannot pay your bill on time, call to discuss options before your account falls behind. SoCalGas offers payment plans and may have programs to help customers facing hardship, depending on your situation. A representative can explain what is available to you without penalty for asking.
Reporting a service problem or outage
If your gas service has stopped, you smell gas inside your home, or you believe there is a problem with your meter or line, call 1-800-427-2200. Describe the issue clearly — whether service is completely off, whether you smell gas, or whether you have noticed unusual sounds or damage to your meter.
The company will determine whether the issue is an emergency (which gets a crew dispatched when ready) or a non-emergency service call (which may be scheduled for a future date). If your heat is not working in winter and you have no other heat source, mention that when you call, as it may affect how quickly a crew is sent.
Online account management as an alternative to calling
You do not have to call to handle many routine tasks. Visit socalgas.com to create an online account, pay your bill, view your usage history, report a meter reading, or update your contact information. The website also shows your account balance and due date, and lets you set up automatic payments so you do not have to remember to pay each month.
If you prefer not to use the website, you can also pay by phone without speaking to a representative. Call 1-800-427-2200 and follow the prompts for automated payment. You will need your account number and a debit card or bank account information.
What to have ready before you call
Gather these details before you dial, so you do not have to search for them while on hold:
- Your account number (on your bill)
- The phone number or address associated with your account
- Your most recent bill, if you are calling about charges or usage
- Details about the problem — when it started, what you have noticed, whether it affects one appliance or your whole service
If you are calling about a gas leak or emergency, do not delay to find these details. Call when ready and describe the emergency first; the dispatcher will ask for account information after confirming your safety.
Frequently Asked Questions
What if I cannot reach a person and the automated system does not solve my problem?
Stay on the line and select the option to speak with a representative. Wait times vary, but the system will tell you the estimated hold time. If you cannot wait, you can call back later or use the online account portal at socalgas.com to submit a message; a representative will respond within one to two business days.
Is there a different number for billing versus emergencies?
No. Use 1-800-427-2200 for everything. The automated system routes you based on what you select, so emergencies are handled when ready while billing questions wait in a separate queue. This means you never have to guess which number to call.
What if I am deaf or hard of hearing?
SoCalGas offers relay services for customers who are deaf, hard of hearing, or speech-disabled. Call the California Relay Service at 711 and provide the SoCalGas number 1-800-427-2200. The relay operator will connect you and relay the conversation in real time.
Can I call to dispute a charge on my bill?
Yes. Call 1-800-427-2200 and tell the representative you want to dispute a charge. Have your bill ready and be specific about which charge you are questioning. The company will investigate and contact you with findings, usually within 30 days.
What if I need to report a meter problem or think I am being overcharged?
Call 1-800-427-2200 and describe the issue — unusual usage, a meter that seems to be running fast, or a meter that is not working. A representative can review your usage history and may send a technician to inspect the meter. If an error is found, you may receive a credit for overcharges.