Rocky Mountain Power's main customer service number is 1-888-221-7070
That number works for billing questions, service requests, outages, and account changes across all states where Rocky Mountain Power operates: Utah, Wyoming, and Idaho. The line is staffed during business hours, typically 7 a.m. to 7 p.m. Monday through Friday, though wait times vary by time of day and season.
If you are calling about an active outage, the same number will route you to an outage specialist. During major storms or widespread outages, you may also report outages through the Rocky Mountain Power website or mobile app, which can be faster than phone lines.
Have your account number ready when you call. You can find it on your bill or in your online account. This speeds up the process and lets the representative pull up your service history when ready.
Key Takeaways
- Rocky Mountain Power's main customer service line is 1-888-221-7070, available during business hours Monday through Friday.
- The same number handles billing, service requests, outages, and account changes for customers in Utah, Wyoming, and Idaho.
- Having your account number ready before calling reduces wait time and helps the representative information you faster.
- For outages, you can also report through the Rocky Mountain Power website or app as an alternative to phone lines during peak times.
- After-hours emergencies like downed power lines should be reported to the same number, which has an automated system for urgent situations.
What different calls are routed to
Rocky Mountain Power uses a single main number but routes calls based on what you need. When you call 1-888-221-7070, the automated system asks what you are calling about. This helps the system send you to the right department without transferring you multiple times.
Billing and payment questions go to the billing department. Service requests — like connecting new service, disconnecting service, or changing your service address — go to a different team. Outage reports and emergency situations (like a downed power line) are prioritized and routed when ready.
If you are calling after hours, the automated system can still take outage reports and route emergency calls. For non-emergency issues outside business hours, you can leave a message or use the online account portal to submit requests that will be handled the next business day.
Using the Rocky Mountain Power website instead of calling
Many common tasks do not require a phone call. You can log into your account at rockymountainpower.net to pay your bill, view your usage, report an outage, or update your contact information. The website is available 24 hours a day.
The Rocky Mountain Power mobile app offers the same features as the website and can send you notifications about outages in your area. If you do not have an online account yet, you can create one on the website using your account number and service address.
For outages specifically, the website has an outage map showing current outages by location. This can tell you whether the power is out in your area and how many customers are affected, which helps you decide whether to call or wait for restoration.
When to call versus when to use other methods
Call the phone number if you need when ready help with a billing dispute, want to set up a payment plan, need to report an outage, or have an emergency like a downed power line. Phone calls are also the right choice if you have already tried the website and could not find what you need.
Use the website or app if you are paying a bill, checking your balance, viewing your usage history, or looking up an outage in your area. These tasks are often faster online because you do not wait for a representative.
For questions about your bill that you can answer yourself — like understanding a charge or checking your account balance — the website usually has that information without a call. For questions that require a judgment call or negotiation, like discussing a high bill or setting up a special arrangement, the phone is faster.
What to expect when you call
When you call 1-888-221-7070, you will hear an automated greeting that asks you to describe your reason for calling. You can say your reason out loud or press a number on your keypad. The system then routes you to the appropriate department.
Wait times depend on the time of day and the season. Summer months typically have longer waits because more people call about air conditioning and cooling costs. Early morning or late afternoon usually has shorter waits than midday.
Once you reach a representative, they will ask for your account number and service address to pull up your account. They can then answer questions, process requests, or transfer you to a specialist if needed. Most calls take 5 to 15 minutes depending on the complexity of your issue.
Regional differences and special situations
Rocky Mountain Power serves three states — Utah, Wyoming, and Idaho — but the main phone number works for all of them. However, some specific services or programs may differ by state or by the utility district within your state.
If you are calling about a specific program — like budget billing, low-income information, or time-of-use rates — mention that when you reach a representative. They can tell you whether that program is available in your area and how to enroll.
Customers with disabilities or accessibility needs can request accommodations when they call. Rocky Mountain Power can provide information in large print, audio format, or other accessible formats if you let them know when you call.
Frequently Asked Questions
Is there a number to call for billing questions only?
No, Rocky Mountain Power uses the single main number 1-888-221-7070 for all customer service needs, including billing. The automated system will route your call to the billing department once you describe your reason for calling.
What should I do if I cannot reach anyone by phone?
Try the website at rockymountainpower.net to handle your issue online, or use the mobile app to report an outage or check your account. You can also submit a message through your online account, and a representative will respond during business hours.
Can I call to report a downed power line?
Yes, call 1-888-221-7070 and tell the automated system it is an emergency or outage. Downed power lines are treated as urgent and routed when ready. Do not touch the line — stay at least 10 feet away and keep others away as well.
Does Rocky Mountain Power have a number for business accounts?
Business customers use the same main number, 1-888-221-7070, but may be routed to a business services department. When you call, mention that you are calling about a business account, and the system will direct you appropriately.
What if I need to reach Rocky Mountain Power outside business hours?
The automated system is available 24 hours for outage reports and emergencies. For non-emergency issues, you can use the website or app anytime, or leave a message that will be returned during business hours the next day.