The main Piedmont Natural Gas customer service number is 1-800-752-7504

Piedmont Natural Gas serves customers across North Carolina, South Carolina, and Tennessee. The 1-800-752-7504 line is their primary customer service number and handles billing questions, service requests, account changes, and general inquiries. The line is staffed during business hours, typically Monday through Friday from 8 a.m. to 5 p.m. in your local time zone.

When you call, have your account number ready — you can find it on your bill or in your online account. This speeds up the process and helps the representative pull up your account details when ready. If you are calling about an emergency (such as a gas leak or the smell of gas), hang up and call 911 instead; do not wait for customer service.

Key Takeaways

  • The main customer service number for Piedmont Natural Gas is 1-800-752-7504, available Monday through Friday during business hours.
  • Have your account number from your bill ready when you call to speed up the process.
  • For gas emergencies like a leak or gas smell, call 911 when ready rather than customer service.
  • You can also manage your account online through the Piedmont Natural Gas website without calling.
  • Different departments handle billing, service requests, and account changes, but the main number routes you to the right place.

What you can handle online instead of calling

Piedmont Natural Gas offers an online account portal where you can pay your bill, view your usage history, report a problem, and update your contact information without calling. Log in at piedmontng.com with your account number and the password you created when you registered. This option is available 24 hours a day, seven days a week, so you do not have to wait for business hours.

The online portal also lets you set up automatic payments, view your billing history going back several months, and see your current balance. If you have not registered for online access yet, you can create an account on the website using your account number and the phone number associated with your account.

Piedmont Natural Gas phone numbers by state

While 1-800-752-7504 works across all three states Piedmont serves, some customers prefer calling a local number. North Carolina customers can reach the Charlotte office at 704-731-4000. South Carolina customers can call the Greenville office at 864-242-0400. Tennessee customers can reach the Knoxville office at 865-546-3511. These local numbers may have different hours than the main 1-800 line, so confirm before calling outside normal business hours.

The main 1-800 number is still your best option if you are unsure which office handles your area or if you want to may provide you reach someone during standard business hours. Local numbers are most useful if you have a complex issue and want to speak with someone familiar with your specific region.

Reporting a gas emergency or safety concern

If you smell gas, hear a hissing sound near your meter, or suspect a gas leak, call 911 when ready. Do not call Piedmont Natural Gas first. Leave your home or building if the smell is strong, and do not use any electrical switches, lighters, or anything that could create a spark. Once you are in a safe location, you can call Piedmont at 1-800-752-7504 to report the incident after emergency services have responded.

For non-emergency safety concerns — such as damage to your gas line, a meter that appears damaged, or a concern about your appliance — you can call the main customer service number during business hours. They will schedule a technician to inspect the issue. If the concern happens outside business hours and you believe it is urgent but not an when ready emergency, call the local office number for your state; some have after-hours emergency lines.

Billing and payment questions

If your bill seems higher than usual, you can call 1-800-752-7504 to discuss your usage and rates. The representative can explain what factors affected your bill, such as seasonal heating needs or a rate change. They can also walk you through ways to reduce your usage, such as adjusting your thermostat or sealing air leaks.

To pay your bill by phone, call the main number and select the payment option from the menu. You will need your account number and a valid payment method (debit card, credit card, or bank account). You can also pay online through the portal, by mail using the payment stub on your bill, or by setting up automatic payments so you never miss a due date.

Setting up or disconnecting service

If you are moving to a new home and need to start service, or if you are moving away and need to stop service, call 1-800-752-7504 at least five to seven business days before your move date. The representative will ask for your new address (if starting service) or your move-out date (if stopping service), and will schedule a technician if needed. For a new connection, there may be a setup fee depending on whether your home already has gas lines installed.

When you disconnect service, ask about the final meter reading and when your last bill will arrive. If you have a security deposit on file, ask when you can expect it to be returned — this typically happens within 30 to 60 days after your account closes, provided there are no outstanding charges.

Account changes and other requests

You can update your mailing address, phone number, or email address by calling 1-800-752-7504 or through your online account. If you need to add an authorized user to your account (such as a family member who can discuss the account with customer service), you can do this by phone. You can also request a copy of your billing history or ask about budget billing plans that spread your payments evenly across the year.

If you are having trouble paying your bill, ask about payment arrangements or hardship programs. Piedmont Natural Gas may be able to work with you on a payment plan or connect you with local resources that help with utility bills. The sooner you contact them, the more options you may have.

Frequently Asked Questions

What should I do if I cannot reach customer service during business hours?

Use the online account portal at piedmontng.com to handle most tasks 24 hours a day, including paying your bill, viewing your account, and reporting non-emergency problems. For urgent issues outside business hours, try calling one of the local state office numbers — some have after-hours emergency lines. For true emergencies, call 911.

Do I need to give my account number when I call?

Yes, having your account number ready speeds up the process significantly. You can find it on your bill or in your online account. If you do not have it, the representative can look up your account using your name and address, but this takes longer.

Can I pay my Piedmont Natural Gas bill over the phone?

Yes, you can pay by phone by calling 1-800-752-7504 and selecting the payment option. You will need your account number and a debit card, credit card, or bank account information. Online payment through the portal is also available 24 hours a day.

What if I smell gas but I am not sure if it is coming from my Piedmont line?

Call 911 anyway. It is better to have emergency responders check and find nothing than to ignore a potential gas leak. Once they have cleared the area, you can call Piedmont at 1-800-752-7504 to report what happened and request an inspection if needed.

How long does it take to set up new gas service?

This depends on whether your home already has gas lines. If it does, service can often be connected within a few days. If gas lines need to be installed, it may take longer. Call at least five to seven business days before you need service to give Piedmont time to schedule a technician and complete any necessary work.