Piedmont Natural Gas customer service phone number and hours
Piedmont Natural Gas's main customer service line is 1-800-752-7504. This number works for account questions, billing issues, service requests, and general inquiries. The line is staffed Monday through Friday, 7 a.m. to 7 p.m. Eastern time, and Saturday 8 a.m. to 5 p.m. Eastern time. The company does not staff this line on Sundays or major holidays.
If you have a gas leak or smell gas, do not call the regular customer service number. Hang up and call 911 when ready, then call Piedmont's emergency line at 1-800-752-6692. This line operates 24 hours a day, seven days a week. Gas leaks are life-threatening and require when ready response.
Piedmont Natural Gas serves parts of North Carolina, South Carolina, and Tennessee. The company operates under different names in different states — it is Piedmont Natural Gas in North Carolina and Tennessee, and Piedmont Natural Gas of South Carolina in South Carolina — but the phone numbers remain the same across all service areas.
Key Takeaways
- Call 1-800-752-7504 for account questions, billing, and service requests during business hours Monday through Saturday.
- Call 911 first if you smell gas or suspect a leak, then call Piedmont's emergency line at 1-800-752-6692.
- The emergency line operates around the clock, while regular customer service closes at 7 p.m. on weekdays and 5 p.m. on Saturday.
- Piedmont serves parts of North Carolina, South Carolina, and Tennessee under slightly different legal names but the same phone numbers.
What to have ready before you call
When you call Piedmont customer service, have your account number available. You can find it on your gas bill in the upper right corner or upper left, depending on your state. If you do not have a bill in front of you, have your service address ready instead — the representative can look up your account using the street address where you receive gas service.
If you are calling about a billing question or a past-due balance, have your most recent bill handy. The representative will ask for the amount due, the date the bill was issued, or the billing period. If you are calling to report a problem with your service — no heat, low pressure, or a suspected leak — be ready to describe when the problem started and what you have already tried.
When to call versus using online options
Piedmont offers an online account portal where you can view your balance, make a payment, report an outage, or update your contact information without calling. You can access this at piedmontng.com. If your question is straightforward — checking your balance, making a one-time payment, or updating your phone number — the website is usually faster than waiting on hold.
Call the customer service line if you need to discuss a billing dispute, set up a payment plan, request a service visit, or have a question the website cannot answer. The phone line is also the right choice if you have trouble logging into the online portal or if you do not have internet access.
Payment and billing questions
If you call about a bill, Piedmont can tell you your current balance, explain charges on your account, and discuss payment options. The company offers budget billing, which spreads your annual gas costs evenly across 12 months so your bill does not spike in winter. You can set this up over the phone or through the website.
If you are behind on your bill, ask about a payment plan. Piedmont can work out a schedule that lets you pay what you owe over time rather than in one lump sum. The company also has a low-income information program called the Piedmont Natural Gas Foundation, which may help with past-due balances. The customer service representative can provide information about this program or direct you to local community action agencies that administer it.
Service requests and outage reporting
Call to schedule a service visit if you need a technician to inspect your equipment, install a new meter, or investigate a problem with your gas supply. When you call, tell the representative what you need and your preferred dates and times. Piedmont will give you a window — usually a four-hour block — when the technician will arrive. Most routine service visits are scheduled within one to two weeks.
If your gas service has stopped unexpectedly, call to report an outage. The representative will ask whether you have paid your bill and whether you have any safety concerns. If the outage is widespread in your area, Piedmont may already know about it and can tell you when service is expected to return. If it is isolated to your home, the company will schedule a technician to investigate.
Billing address and service area verification
Before you call, confirm that your address is actually in Piedmont's service area. The company does not serve all of North Carolina, South Carolina, and Tennessee — it serves specific cities and counties within those states. You can check whether your address is served by Piedmont at piedmontng.com/service-area or by calling 1-800-752-7504.
If your address is not in Piedmont's service area, the representative can tell you which gas utility does serve your location. This matters because different utilities have different phone numbers, billing practices, and customer service hours. Getting the right utility name before you call saves time.
Frequently Asked Questions
What do I do if I cannot reach customer service during business hours?
Piedmont's website at piedmontng.com allows you to make payments, view your account, and report outages 24 hours a day without calling. For non-emergency questions that cannot wait until the next business day, you can also submit a message through the website contact form, though response times vary.
Is there a different number for new service or moving?
Use the main customer service number, 1-800-752-7504, to request new service, transfer service to a new address, or disconnect service. The representative will walk you through the process and schedule any necessary visits. New service requests typically take one to two weeks to complete.
Can I pay my Piedmont bill over the phone?
Yes. When you call 1-800-752-7504, the representative can take a payment by debit card or bank account. You can also pay online at piedmontng.com or set up automatic monthly payments so you do not have to call or log in each month.
What if I have a question about my bill but do not have my account number?
Have your service address ready instead. The customer service representative can look up your account using the street address where you receive gas service. They will confirm your identity by asking for your name and phone number or the last four digits of your Social Security number.
Does Piedmont offer budget billing or payment plans?
Yes to both. Budget billing spreads your annual costs evenly across 12 months, and payment plans let you pay past-due balances over time. Call 1-800-752-7504 to set up either option, or use the online portal at piedmontng.com.