People's Gas customer service phone number and hours
People's Gas is a natural gas utility serving Chicago and northern Illinois. Their main customer service line is 1-866-556-6002. This number handles billing questions, service requests, account changes, and general inquiries. The line is open Monday through Friday, 7 a.m. to 7 p.m. Central Time, and Saturday 8 a.m. to 5 p.m. Central Time. They are closed on Sundays and major holidays.
If you have a gas leak or smell gas, do not call the regular customer service line. Hang up and call 911 when ready, or use People's Gas's emergency line at 1-800-752-7199. This line operates 24 hours a day, 7 days a week. Gas leaks are life-threatening and require when ready response.
For non-emergency after-hours issues, you can also visit their website at peoplesgasdelivery.com to pay a bill, report a problem, or start a service request. Many routine tasks can be handled online without waiting for phone lines to open.
Key Takeaways
- Call 1-866-556-6002 for billing, service requests, and account questions during business hours Monday through Saturday.
- Call 911 or 1-800-752-6199 when ready if you smell gas or suspect a leak — do not wait for business hours.
- You can pay bills and submit service requests online at peoplesgasdelivery.com without calling.
- People's Gas serves Chicago and northern Illinois; if you are outside this area, you have a different gas utility.
What to have ready before you call
When you call People's Gas customer service, have your account number ready. You can find it on your gas bill in the upper right corner, or in the header of your online account. If you do not have your bill handy, you can provide your service address and the phone number associated with the account instead.
If you are calling about a specific problem — a high bill, a service outage, a meter issue — write down the dates and details before you call. For example, if your bill was unusually high, note which months and what the amounts were. If you lost service, note when it happened and whether you had recently missed a payment. This information helps the representative understand your situation faster and reduces the time you spend on hold.
Common reasons to call People's Gas
Most calls to People's Gas fall into a few categories. Billing questions include disputes about your bill amount, questions about your rate, requests to set up a payment plan, or changes to your billing address. Service requests include scheduling a meter inspection, reporting no heat, requesting a new service line, or asking about service to a new address. Account changes
If you are having trouble paying your bill, People's Gas offers payment plans and may have hardship programs available depending on your situation. Call to discuss your options rather than ignoring the bill — the company can work with you on timing and amounts.
Online account management as an alternative to calling
People's Gas's online portal at peoplesgasdelivery.com lets you handle many tasks without calling. You can view your current bill and payment history, set up automatic payments, report a problem with your service, request a meter reading, and update your contact information. You can also enroll in budget billing, which spreads your annual gas costs evenly across 12 months so your bill is more predictable.
If you do not have an online account yet, you can create one using your account number and service address. The portal is open 24 hours a day, which is useful if you need to pay a bill or report an issue outside of customer service hours.
What to do if you cannot reach customer service
If you call during business hours and wait times are long, you have a few options. First, try calling back at a different time — early morning or mid-afternoon often has shorter waits than lunch hour or late afternoon. Second, use the online portal to handle your issue if it is something that can be done there, like paying a bill or updating your address.
If your issue is urgent and you cannot reach anyone by phone, you can also contact People's Gas through their website's contact form or send a written letter to their billing department. The address is on your bill. Written complaints sometimes get faster attention than phone calls, especially for billing disputes.
People's Gas service area and alternatives
People's Gas serves Chicago and parts of northern Illinois, including suburbs like Evanston, Oak Park, and areas along the North Shore. If you live in a different part of Illinois or a different state, you have a different gas utility and should not call this number.
To confirm whether People's Gas serves your address, check your gas bill — it will show the utility name. If you are unsure which utility serves you, you can search your address on the Illinois Commerce Commission website or call 211 for a referral to your local utility.
Frequently Asked Questions
What should I do if I smell gas in my home?
Leave your home when ready and call 911 from outside. Do not use your phone, light switches, or any electrical devices inside the house. Once you are safely outside, you can also call People's Gas's emergency line at 1-800-752-6199, but 911 should be your first call. Gas leaks are dangerous and require when ready professional response.
Can I pay my People's Gas bill over the phone?
Yes. Call 1-866-556-6002 during business hours and a representative can take your payment by debit card or bank account. You can also pay online at peoplesgasdelivery.com, set up automatic payments, or mail a check to the address on your bill. Online and automatic payment are usually faster than calling.
How long does it take to get a response to a service request?
It depends on the type of request. Routine meter readings or billing questions are usually handled within one business day. Service appointments for inspections or repairs are typically scheduled within 5 to 10 business days, though emergency repairs for no heat may be faster. When you call or submit a request online, ask for an estimated timeframe for your specific issue.
What if I have a question about my bill but cannot call during business hours?
Log into your account at peoplesgasdelivery.com to view your bill details, payment history, and usage. You can also submit a question through the website's contact form and a representative will respond during the next business day. For when ready payment, you can pay online without calling.