The main Oklahoma Natural Gas customer service number

Oklahoma Natural Gas (ONG) is the largest natural gas utility in Oklahoma, serving most of the state outside the Oklahoma City metro area. Their main customer service line is 1-800-652-2639. This number handles billing questions, service requests, outages, and general account issues. The line is staffed Monday through Friday, 7 a.m. to 7 p.m. Central Time.

If you have an active gas leak or smell gas, do not call the regular customer service line. Hang up and call their emergency line at 1-800-522-8352 instead. This line operates 24 hours a day, every day. Gas leaks are dangerous and require when ready response.

For online account management, you can log into your account at www.ongc.com to view your bill, make a payment, report an outage, or start a new service request without calling.

Key Takeaways

  • Call 1-800-652-2639 for billing, service requests, and account questions during business hours Monday through Friday, 7 a.m. to 7 p.m. Central Time.
  • Call 1-800-522-8352 when ready if you smell gas or suspect a leak — this emergency line runs 24 hours a day.
  • You can handle many routine tasks online at www.ongc.com without waiting on hold, including payments and outage reports.
  • ONG serves most of Oklahoma outside Oklahoma City; if you are in Oklahoma City proper, you likely have Oklahoma Gas and Electric instead.

What to have ready before you call

When you call Oklahoma Natural Gas, have your account number on hand. You can find it on your bill, or you can provide your service address and phone number instead. The representative will use one of these to pull up your account.

If you are calling about a billing issue, have your recent bill in front of you so you can reference specific charges. If you are reporting an outage or service problem, be ready to describe what you are experiencing and when it started. For new service requests, know the address where you need service and when you want it to start.

Reporting an outage or service problem

If your gas service has stopped and you do not smell gas, call the main customer service line at 1-800-652-2639. Have your account number or service address ready. The representative can tell you whether the outage is widespread in your area or isolated to your home, and they can schedule a technician visit if needed.

You can also report an outage through the website at www.ongc.com by logging into your account. The online option is faster if you are not in a hurry and prefer not to wait on hold.

Billing and payment questions

Call 1-800-652-2639 if you have questions about your bill, want to set up a payment plan, or need to discuss your account balance. ONG offers budget billing, which spreads your annual gas costs evenly across 12 months so your bill is more predictable. If you are struggling to pay, ask about their low-income programs and payment information options.

You can make a one-time payment online at www.ongc.com, by phone at 1-800-652-2639, or by mail. Payments by phone may include a convenience fee. The website does not charge a fee for online payments.

Starting new service or moving

To start service at a new address or to transfer service when you move, call 1-800-652-2639 during business hours. Have the service address ready, along with the date you need service to begin. ONG typically can set up service within a few business days, though this depends on whether the address has been served before and whether a technician visit is required.

If you are moving out of an ONG service area, call to disconnect your service at least a few days before you leave. ONG will schedule a final meter reading and close your account. You may be due a refund of your deposit if you paid one when you opened the account.

Mailing address and other contact methods

If you prefer to write instead of call, you can mail correspondence to Oklahoma Natural Gas, P.O. Box 871, Tulsa, OK 74103. Mail takes longer than a phone call, so use this method only for non-urgent matters.

ONG also maintains a website at www.ongc.com where you can find additional information about their service area, rates, and programs. The site has a contact form, though phone and online account access are usually faster for when ready needs.

Understanding your service area

Oklahoma Natural Gas serves most of Oklahoma, but not all of it. The company's service area covers central and northern Oklahoma, including Tulsa and surrounding counties. If you live in Oklahoma City or the when ready metro area, you likely have Oklahoma Gas and Electric (OG&E) instead, which is a different utility with different phone numbers and billing.

To confirm which utility serves your address, enter your zip code on the ONG website at www.ongc.com, or call 1-800-652-2639 and ask. Calling the wrong utility wastes time, so it is worth confirming before you dial.

Frequently Asked Questions

What should I do if I smell gas?

Leave your home when ready and go to a safe location away from the building. Do not use your phone inside the house, do not turn lights on or off, and do not strike matches or lighters. Once you are outside and safe, call ONG's emergency line at 1-800-522-8352 from a cell phone or a neighbor's phone. Gas leaks are dangerous and require when ready professional response.

Can I pay my bill over the phone?

Yes. Call 1-800-652-2639 during business hours to pay by phone. ONG accepts credit cards and bank account payments, though paying by phone may include a convenience fee. Paying online at www.ongc.com or by mail does not charge a fee.

How long does it take to get new service?

ONG typically activates service within a few business days of your request. The exact timeline depends on whether the address has been served before and whether a technician needs to visit to install or inspect equipment. Ask for a specific date when you call to start service.

What if I am having trouble paying my bill?

Call 1-800-652-2639 and ask about payment plans and low-income information programs. ONG offers budget billing to spread costs evenly, and some customers may be may be able to access for other programs depending on their income and situation.

How do I know if ONG serves my address?

Enter your zip code at www.ongc.com to check your service area, or call 1-800-652-2639 and provide your address. If ONG does not serve you, the representative can tell you which utility does.