OG&E's main customer service number is 1-800-272-9331

OG&E Energy Corp serves Oklahoma and Kansas. Their general customer service line answers questions about billing, outages, account changes, and service requests. The number works during business hours, which are typically Monday through Friday, 7 a.m. to 7 p.m. central time. Weekend and after-hours calls route to an automated system that can handle some requests or take a message for callback.

Before you call, have your account number ready — it appears on your bill and speeds up the process. If you are calling about an outage, OG&E's system can often confirm whether power is out in your area and estimate when service will return, even outside business hours.

Key Takeaways

  • OG&E's main phone number is 1-800-272-9331, and it handles billing questions, outages, and account changes.
  • Business hours are typically Monday through Friday, 7 a.m. to 7 p.m. central time; after-hours calls reach an automated system.
  • Having your account number ready when you call reduces wait time and helps the representative locate your account faster.
  • For outages, the automated system can confirm whether power is out in your area and provide estimated restoration times.
  • OG&E also offers online account management and bill payment through their website as an alternative to calling.

What you can handle over the phone

OG&E's phone line handles most routine requests. You can report a power outage, ask about your bill, request a payment arrangement if you are behind, report a gas or electric smell, or set up automatic payments. The representative can also answer questions about your rate, explain charges on your bill, or help you understand your usage.

If you need to move service to a new address, start or stop service, or add a second account, you can begin that process by phone. However, some requests may require follow-up online or by mail, depending on your situation and what documents OG&E needs from you.

Outages and emergencies

If the power is out, call 1-800-272-9331 even if you think it is a widespread outage. The automated system will confirm whether OG&E has recorded an outage in your area and give you an estimated time for power to return. This information updates as crews work, so the estimate may change.

If you smell gas, do not call OG&E from inside your home. Leave the building, move away from the area, and call 911 first. Then call OG&E from a safe location. Gas leaks are treated as emergencies and dispatch a crew when ready.

Online and automated options

OG&E's website lets you pay your bill, view your account, report an outage, and manage your service without calling. Their automated phone system also handles some tasks — you can report an outage, make a one-time payment, or check your balance by following the prompts without speaking to a representative.

If you prefer not to call during business hours, the automated system is available 24/7. However, for complex questions or disputes about your bill, speaking to a representative usually resolves the issue faster.

Billing and payment questions

Call OG&E if you do not understand a charge on your bill, want to set up a payment plan, or need to discuss a disconnect notice. The representative can explain how your bill is calculated, show you your usage history, and discuss options if you cannot pay in full.

OG&E offers budget billing, which spreads your annual costs evenly across 12 months so your bill is more predictable. They also have programs for customers with low income or medical needs. Asking about these during your call can lower your monthly cost or give you more time to pay.

Account changes and service requests

To add someone to your account, remove a name, change the billing address, or update contact information, call customer service. You will need to verify your identity by providing your account number and possibly the last four digits of your Social Security number or date of birth.

If you want to enroll in paperless billing, set up automatic payments, or change how often you receive a bill, you can do this over the phone or online. The phone route takes a few minutes and the representative confirms the change before hanging up.

Frequently Asked Questions

What time should I call to avoid a long wait?

Early morning, around 7 a.m. to 9 a.m., and mid-afternoon typically have shorter waits than lunch time or late afternoon. Calling on Tuesday through Thursday is usually faster than Monday or Friday. Avoid calling during storms when outage calls flood the system.

Can I pay my OG&E bill over the phone?

Yes. Call 1-800-272-9331 and follow the prompts for payment, or speak to a representative who can take your payment information. You can also pay online through OG&E's website or set up automatic payments so you never miss a due date.

What if I cannot reach a person during business hours?

The automated system handles many requests 24/7, including outage reports and one-time payments. For issues that need a person, call back during business hours or leave a message with your callback number and the reason for your call.

Do I need to give OG&E my Social Security number over the phone?

OG&E may ask for the last four digits of your Social Security number to verify your identity, but they should not ask for the full number over the phone. If a caller asks for your complete Social Security number, hang up and call OG&E directly using the number on your bill to confirm the request is legitimate.

What should I do if my power goes out at night?

Call 1-800-272-9331 and use the automated system to report the outage and check the estimated restoration time. The system works around the clock. If you smell gas or see downed lines, call 911 instead of OG&E.