Mon Power's main customer service number and what it handles
Mon Power's general customer service line is 1-800-686-6667. This number handles billing questions, service requests, outages, account changes, and general inquiries. The line is staffed Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. Weekend and after-hours calls go to an automated system that can direct you to emergency services or take a message.
When you call, have your account number ready — it appears on your bill and speeds up the process. If you're calling about an outage, the automated system can often confirm whether your area is affected and provide an estimated restoration time without waiting for a representative.
Key Takeaways
- Mon Power's main number is 1-800-686-6667, open weekdays 7 a.m. to 7 p.m. Eastern Time for billing, service requests, and account questions.
- For outages, you can call the same number or use the automated system to check outage status and restoration times without speaking to a representative.
- Mon Power serves parts of West Virginia and Pennsylvania, and your specific service area determines which local office handles your account.
- Online account management through Mon Power's website lets you pay bills, report outages, and view usage without calling.
- Emergency situations like downed power lines or gas leaks should go to 911, not the customer service line.
Reporting an outage or emergency
If your power is out, call 1-800-686-6667 and select the outage option from the automated menu. The system will ask for your service address and can tell you whether an outage has been reported in your area and when power is expected to return. You can report an outage this way without speaking to anyone, which is often faster during widespread outages when call volume is high.
If you see a downed power line, a fire near power equipment, or smell gas, call 911 first. Do not approach the hazard. After reporting to emergency services, you can contact Mon Power to document the incident, but safety comes before notifying the utility.
Billing, payment, and account changes
Call 1-800-686-6667 to discuss your bill, set up a payment plan, report a billing error, or change your service address. Representatives can also help you understand your bill's charges and explain rate changes. If you're behind on payments, the customer service line can discuss hardship programs or payment arrangements before your service is disconnected.
You can also pay your bill online through Mon Power's website without calling. Online payment is available 24/7 and processes when ready for most payment methods. Setting up automatic payments through the website reduces the chance of missing a due date.
Service requests and new connections
To request a new electric or gas connection, schedule a service visit, or report a problem with your meter, call 1-800-686-6667 during business hours. For new service, have your service address and move-in date ready. Mon Power typically schedules new connections within a few business days, though timing depends on whether your address already has infrastructure in place.
If you need emergency repairs — a gas smell, sparking equipment, or a safety hazard — describe the problem when you call and follow any instructions the representative gives. For when ready danger, call 911 and evacuate the area.
Online account management as an alternative to calling
Mon Power's website lets you manage your account without calling. You can view your bill, pay online, report an outage, check outage status, update your contact information, and enroll in budget billing or paperless billing. Creating an online account takes a few minutes and requires your account number and service address.
The website also shows your historical usage, which helps you understand seasonal changes in your bill and spot unusual consumption. If you have questions about what the data means, you can still call customer service, but the online tools answer many questions when ready.
Service areas and local offices
Mon Power serves parts of West Virginia and Pennsylvania. Your service area determines which local office handles your account, though the main customer service number routes you correctly regardless of location. If you need to visit a payment office in person, the website lists local office addresses and hours by county.
Some areas have local payment locations where you can pay your bill in cash or by check without calling or using the website. These offices also handle in-person service requests, though calling ahead to confirm hours and what documents you need is wise.
Frequently Asked Questions
What should I do if I can't reach customer service during business hours?
The automated system available 24/7 can handle many requests — reporting outages, checking outage status, and making payments. For issues requiring a representative, call back during weekday business hours (7 a.m. to 7 p.m. Eastern Time) or use the online account portal, which is available anytime.
Can I pay my Mon Power bill by phone?
Yes. Call 1-800-686-6667 and select the payment option. You'll need your account number and a debit card or bank account information. Online payment and automatic payments are also available through the website and may be faster than calling.
How long does it take to get a new gas or electric connection?
New connections typically take a few business days to a week, depending on whether your address already has service infrastructure. Call 1-800-686-6667 with your move-in date to schedule. The representative can give you a more specific timeframe based on your location.
What if I think my bill is wrong?
Call 1-800-686-6667 and explain the issue. Have your bill in front of you and be ready to describe what seems incorrect. The representative can review your account, check for billing errors, and explain any charges you don't recognize.
Is there a number for gas emergencies specifically?
Call 911 for any gas emergency — a smell, leak, or hissing sound. After emergency services respond, you can contact Mon Power at 1-800-686-6667 to report the incident, but emergency services come first.