Mississippi Power's main customer service number is 1-601-969-2500

Call 1-601-969-2500 during business hours to reach Mississippi Power's customer service team. This number handles billing questions, service requests, outages, and account changes. The line is staffed Monday through Friday from 7 a.m. to 6 p.m. Central Time, and Saturday from 8 a.m. to noon.

If you are calling about an active outage or emergency, Mississippi Power also operates a 24-hour outage reporting line at the same number. The automated system will route you to the right department based on what you need.

Before you call, have your account number ready — it appears on your bill and speeds up the process. If you do not have your account number, the representative can look up your account using your service address or phone number.

Key Takeaways

  • Mississippi Power's main customer service line is 1-601-969-2500, open Monday through Friday 7 a.m. to 6 p.m. and Saturday 8 a.m. to noon Central Time.
  • The same number handles outage reports 24 hours a day through an automated system.
  • Having your account number or service address ready when you call will speed up your request.
  • For billing disputes or payment arrangements, you can discuss options directly with a representative during business hours.
  • Mississippi Power also offers online account management through their website if you prefer to handle routine tasks without calling.

What you can handle by phone

Mississippi Power's phone line handles most customer needs. You can report an outage, request a service call, ask about your bill, set up a payment arrangement, report a downed power line, or make changes to your account like adding an authorized user or updating contact information.

If you have questions about your bill or want to discuss a payment plan because you are behind, a representative can work with you during business hours. They can also tell you about budget billing, which spreads your annual costs evenly across 12 months so your bill does not spike in summer or winter.

For outages, the automated system can tell you the estimated restoration time and whether the outage is affecting your area. You do not need to wait for a representative if you just need outage information.

When to call versus other contact methods

Call if you need an when ready answer or want to discuss options with someone. The phone line is fastest for outage reports, service emergencies, or when you need to set up a payment plan and want to talk through your situation.

Mississippi Power also offers online options for routine tasks. You can pay your bill, view your account, report an outage, or check outage status through their website without waiting on hold. Their website also has a chat feature during business hours if you prefer typing to calling.

For non-urgent questions or to look up information about rates, service areas, or programs, the website is often faster than calling. The phone line works best when you need a real conversation or have a time-sensitive issue.

What to expect when you call

When you call 1-601-969-2500, you will hear an automated menu. Select the option that matches your need — outage reporting, billing, service request, or account changes. If you are calling about an outage, the system will ask for your phone number or account number and tell you the status when ready.

If you need to speak with a representative, stay on the line after the menu. Wait times vary depending on call volume. During peak hours (early morning, late afternoon, and the first few days after a major outage), you may wait 10 to 20 minutes. Off-peak times usually have shorter waits.

Representatives can handle most requests in one call, but complex billing disputes or service issues may require a follow-up. Ask for a reference number if your issue needs further investigation — you can use it to check on progress or follow up later.

Outage reporting and emergency situations

Report an outage by calling 1-601-969-2500 any time, day or night. The automated system will confirm your location, check whether an outage is already recorded in your area, and give you an estimated restoration time. If no outage is recorded but your power is out, the system will log your report and dispatch a crew if needed.

If you see a downed power line, a fire near power lines, or other when ready danger, tell the representative or automated system right away. Do not touch a downed line or assume it is safe — always treat it as live and stay back at least 10 feet.

During widespread outages after storms, the phone lines may be busy. The website and mobile app often have faster outage status updates during these events because they do not require a representative.

Billing and payment questions

Call during business hours if you have questions about your bill or want to set up a payment arrangement. Representatives can explain charges, discuss budget billing, or work out a plan if you are behind on payments. They can also tell you about information programs that may be available in your area.

You can make a one-time payment over the phone, but most customers find it faster to pay online or through automatic bank draft. Ask about autopay options — many people set it up during a phone call and never have to think about the due date again.

If you dispute a charge, the representative will document your concern and may schedule a follow-up investigation. Keep your bill and any supporting information (like photos of your meter or records of usage) to share if asked.

Frequently Asked Questions

Is there a number to call if I am deaf or hard of hearing?

Mississippi Power offers relay service for customers who are deaf, hard of hearing, or have speech disabilities. Contact your state relay service and ask to be connected to Mississippi Power at 1-601-969-2500. The relay operator will facilitate the call at no extra cost.

Can I pay my bill over the phone?

Yes. Call 1-601-969-2500 during business hours and a representative can process a payment using your bank account or debit card. However, online payment and automatic bank draft are usually faster and do not require waiting on hold.

What if I call after hours or on a weekend?

The automated system is available 24/7 for outage reporting and status checks. For billing, service requests, or account changes, you will need to call back during business hours (Monday–Friday 7 a.m. to 6 p.m., Saturday 8 a.m. to noon Central Time).

How long does it take to speak with a representative?

Wait times vary. During busy periods like early morning or right after a major outage, you may wait 10 to 20 minutes. Off-peak times usually have shorter waits. The automated system can handle many requests without a representative, so try that first if your need is straightforward.

What information should I have ready before I call?

Have your account number (on your bill) or your service address ready. If you are calling about an outage, your phone number works too. For billing disputes, have your bill in front of you so you can reference specific charges.