I&M Electric's main customer service number is 1-800-334-3849
I&M Electric (Indiana Michigan Power Company) operates in Indiana and Michigan. Call 1-800-334-3849 to reach their customer service team for account questions, billing issues, outages, or service requests. The line is staffed during business hours, and you can also report outages through this number 24 hours a day.
If you are calling about an active outage in your area, the automated system can often provide an estimated restoration time without waiting for a representative. For non-emergency questions, you may wait longer during peak hours — early morning and late afternoon tend to be busier.
I&M Electric also operates separate numbers for specific regions and situations. If you are a customer in Indiana, you may reach a regional office directly, and Michigan customers have their own routing. The main 1-800 number will direct you appropriately based on your account location.
Key Takeaways
- I&M Electric's main customer service number is 1-800-334-3849 and handles billing, service requests, and outage reports.
- You can report outages 24 hours a day through the same number, and the automated system provides estimated restoration times.
- The company serves both Indiana and Michigan, and the main line will route you to your regional office based on your account address.
- Business hours calls typically connect faster than early morning or late afternoon, when call volume peaks.
What information you need before calling
Have your account number ready when you call. You can find it on your electric bill in the upper right corner or on any statement mailed to you. If you do not have a bill handy, the representative can look up your account using your service address and phone number.
For outage reports, you do not need your account number — the automated system can locate outages by your address alone. For billing disputes, payment arrangements, or service changes, having your account number speeds up the process and reduces the chance of reaching the wrong account.
Online and automated options
I&M Electric offers an online account portal where you can view your bill, make a payment, report an outage, or check outage status without calling. You can create an account at the company's website using your account number and service address. The portal is available 24 hours a day and does not require waiting on hold.
The automated phone system also lets you report outages, check restoration estimates, and make payments without speaking to a representative. If you need to speak with someone, you can stay on the line after the automated menu finishes.
Regional offices and mailing addresses
I&M Electric operates regional customer service offices in both Indiana and Michigan. The main 1-800 number routes calls to the correct region, but if you prefer to visit in person or mail a payment, you can find local office addresses on the company website by entering your zip code.
Mailing a check is slower than calling or paying online, but some customers prefer it. If you mail a payment, send it to the address printed on your bill — this ensures it reaches the correct processing center for your account.
Billing and payment questions
Call 1-800-334-3849 to discuss your bill, set up a payment plan, or ask about budget billing options. Budget billing spreads your annual costs evenly across 12 months so your payment stays the same each month, which can help with planning. The representative can explain whether you may have access to and how the adjustment works.
If you are having trouble paying your bill, ask about information programs. Some customers may be referred to community action agencies or state programs that help with utility costs, though I&M Electric itself does not administer these programs.
Outages and service emergencies
Report an outage by calling 1-800-334-3849 at any time, day or night. The automated system will ask for your address and can tell you how many customers are affected and when power is expected to return. If you believe a downed line is dangerous — for example, it is near water or a child — mention this to the representative or automated system.
Do not touch a downed power line or assume it is safe because it is not sparking. Stay at least 10 feet away and call 911 if the line is in a dangerous location.
Frequently Asked Questions
What if I call after hours?
The automated system operates 24 hours a day and can handle outage reports, payment processing, and account lookups. If you need to speak with a representative, you can leave a message and someone will call you back during business hours, or you can call back when the office reopens.
Can I pay my bill over the phone?
Yes. Call 1-800-334-3849 and a representative can take a payment by bank account or credit card. You can also pay online through the account portal or by mail. Online and phone payments typically post within one business day.
How do I report a gas leak?
If you smell natural gas, leave the area when ready and call 911 from a safe location. Do not use your phone inside the building or strike any matches. I&M Electric handles both electric and gas service in some areas, but gas emergencies always go to 911 first.
What if my power keeps going out?
Call 1-800-334-3849 and describe the pattern — how often it happens, how long it lasts, and whether it affects just your home or the whole block. The representative can check for problems on the line serving your address and schedule a technician if needed. Frequent outages may indicate a problem with your meter or wiring.
Can I set up automatic payments?
Yes. Through the online portal or by calling 1-800-334-3849, you can authorize automatic monthly payments from your bank account. This ensures your bill is paid on time each month and reduces the chance of late fees or service interruption.