Idaho Power's main customer service number

Call 1-800-635-1453 to reach Idaho Power's customer service line. This number works for billing questions, service requests, outages, account changes, and general inquiries. The line is staffed Monday through Friday, 7 a.m. to 7 p.m. Mountain Time, and Saturday 8 a.m. to 5 p.m. Mountain Time. Sunday service is not available by phone.

When you call, have your account number ready — it appears on your bill and speeds up the process. If you're calling about an outage, the system may route you to an automated outage map instead of a representative, which is normal and faster than waiting on hold.

Idaho Power also staffs a separate line for reporting outages: 1-888-632-6654. Use this number if your power is out and you want to speak to someone when ready rather than checking the online map. Wait times are typically shorter on the outage line during widespread outages.

Key Takeaways

  • The main customer service number is 1-800-635-1453, open weekdays 7 a.m. to 7 p.m. Mountain Time and Saturday 8 a.m. to 5 p.m. Mountain Time.
  • Have your account number from your bill ready before calling to reduce hold time.
  • For outages specifically, call 1-888-632-6654 or check the outage map online at idahopower.com.
  • Idaho Power's phone lines do not operate on Sunday; use their website or call Monday for non-emergency issues.
  • Automated systems handle many routine requests like bill payment and account balance checks without waiting for a representative.

What to expect when you call

When you dial either number, you'll hear an automated menu. Press the number that matches your reason for calling — usually 1 for billing, 2 for service issues, 3 for outages, or 4 to speak to a representative. The system can handle several tasks without transferring you: checking your balance, making a one-time payment, reporting an outage, or scheduling a service visit.

If you need to speak to a person, stay on the line after the menu ends or press 0. During peak times (early morning, late afternoon, and the first few days after a major outage), hold times can reach 30 minutes or longer. Calling mid-morning or mid-afternoon on a Tuesday through Thursday typically means shorter waits.

Phone numbers for specific situations

Idaho Power publishes different numbers for different needs, though most route to the same system. The main line 1-800-635-1453 handles everything, but knowing the outage line 1-888-632-6654 can save you menu navigation if your power is out.

If you have a gas leak or smell gas, do not call Idaho Power — call 911 or your local emergency number when ready. Idaho Power operates both electric and natural gas service in parts of Idaho, but gas emergencies are always a 911 matter.

For billing disputes, payment arrangements, or account changes, the main line is your only option. Idaho Power does not staff separate departments for these issues — the representative who answers can handle all of them.

When to call versus using the website

Idaho Power's website at idahopower.com handles many tasks faster than calling. You can pay your bill, view your account balance, report an outage, check the outage map, and schedule service appointments online without waiting. If you have an online account, you can also set up automatic payments and view your usage history.

Call the phone line if you need to discuss a billing problem, set up a payment arrangement, change your service address, add or remove a name from the account, or speak to someone about an unusual charge. These conversations require a representative's judgment and are not available through the website.

The outage map on the website updates every 5 to 10 minutes and shows the number of customers affected and estimated restoration time. During a widespread outage, checking the map first saves you a phone call and tells you whether Idaho Power already knows about the problem.

Contacting Idaho Power by mail or email

Idaho Power does not publish a general customer service email address on their website. For written correspondence, send mail to the address on your bill — it varies by region but is listed under "Payment Address" or "Send Inquiries To." Mail typically takes 7 to 10 business days to reach the right department.

For specific concerns like billing disputes or service complaints, you can also contact the Idaho Public Utilities Commission, which regulates Idaho Power. The Commission's phone number is 1-208-334-0339, and they can investigate complaints or direct you to the right department at Idaho Power. This route is slower but useful if you feel your concern was not resolved by customer service.

Accessibility and language services

Idaho Power's automated system and representatives can information customers who are deaf or hard of hearing through the Idaho Relay Service. Call 711 from any phone and provide the Idaho Power number you want to reach; the relay operator will connect you and relay the conversation.

The customer service line can connect you to a Spanish-language representative if you request one. Wait times may be longer for Spanish service depending on call volume. If you need another language, ask the representative whether Idaho Power can arrange an interpreter for your call.

Frequently Asked Questions

What time zone is Idaho Power on?

Idaho Power operates on Mountain Time year-round. During daylight saving time (roughly March through November), that is Mountain Daylight Time (MDT). During the rest of the year, it is Mountain Standard Time (MST). The phone line hours listed on their website adjust automatically, but if you are calling from Pacific Time, subtract one hour from the posted times.

Can I pay my bill over the phone?

Yes. When you call 1-800-635-1453, the automated system offers a one-time payment option. You will need your account number and a debit card or checking account number. The system processes the payment when ready, though it may take one business day to appear on your account.

What should I do if I'm on hold for a very long time?

If you've been on hold for more than 20 minutes, hang up and try again later or use the website instead. Idaho Power's system does not offer call-back options, so waiting longer rarely helps. Try calling between 10 a.m. and 2 p.m. on a weekday, when hold times are typically shortest.

Is there a number to report a downed power line?

Yes — call 1-888-632-6654 (the outage line) or 1-800-635-1453 (the main line) to report a downed line. Do not approach it yourself. If the line is across a road or in a dangerous location, call 911 as well so emergency responders can manage traffic or safety.

Can I reach Idaho Power on weekends?

Idaho Power's phone lines are open Saturday 8 a.m. to 5 p.m. Mountain Time but closed Sunday. For non-emergency issues on Sunday, use the website or call Monday. For outages on Sunday, the automated outage map is available 24/7 at idahopower.com, and you can report the outage online.