The main Hawaiian Electric phone number is 1-808-548-7662

That number reaches Hawaiian Electric Company's customer service line on Oahu. If you live on the Big Island, Maui, or Molokai, you can use the same number, though you may be transferred to a regional office. The line is open Monday through Friday, 7:30 a.m. to 5:30 p.m. Hawaii Standard Time. Weekend and holiday hours are limited or closed.

If you need to report a power outage or downed lines, call the same number — the system will route you to the outage reporting team when ready. For outages, the line operates 24 hours a day, 7 days a week.

Key Takeaways

  • Hawaiian Electric's main customer service number is 1-808-548-7662, available Monday through Friday during business hours.
  • The same number handles outage reports around the clock, even when regular customer service is closed.
  • You can reach regional offices on the Big Island, Maui, and Molokai through the main number without needing separate phone numbers.
  • For billing questions, account changes, or service requests, have your account number ready before calling.
  • Online account management through the Hawaiian Electric website can handle many routine tasks without a phone call.

What to have ready before you call

Gather your account number before dialing. It appears on your bill in the upper right corner and speeds up the call significantly. The representative can pull up your account in seconds once they have it.

If you are calling about a specific issue — a high bill, a service interruption, a meter problem — write down the dates and amounts involved. This prevents you from having to search for details while on hold or asking the representative to repeat information.

For outage reports, you do not need an account number. straightforward tell the system your address, and it will log your location and connect you to the outage team.

When to call versus using the website

Hawaiian Electric's website at hawaiianelectric.com handles many routine tasks without a phone call. You can view your current bill, set up autopay, report a meter problem, or request a service appointment online. The website also shows real-time outage maps if power is out in your area.

Call the phone number if you need to dispute a charge, discuss a payment plan, ask about rate changes, or speak to someone about a complex billing issue. You should also call if the website tool does not solve your problem or if you need when ready help.

For questions about solar programs, energy efficiency rebates, or other special programs, the website has dedicated pages, but calling can connect you to a specialist who can answer questions specific to your situation.

Regional phone numbers for specific islands

While 1-808-548-7662 works from any island, some customers prefer calling a local number. The main line routes you appropriately, but if you want to reach a specific island office directly, Hawaiian Electric publishes regional contact information on its website under "Contact Us." Check the site for Maui County (Maui, Molokai, Lanai) and Hawaii Island (Big Island) direct lines.

Response times and wait times can vary by island and time of day. Calling early in the morning, before 9 a.m., typically means shorter waits than calling mid-morning or afternoon.

What happens during an outage

If your power is out, call 1-808-548-7662 and select the outage option. The system will ask for your address and confirm whether an outage is recorded in your area. If no outage is showing, the representative will help you troubleshoot — the problem may be at your meter, your breaker, or inside your home rather than with the grid.

During large outages affecting many customers, the phone lines can be very busy. The system will give you an estimated wait time and offer to call you back instead of keeping you on hold. Taking the callback option frees up your phone and ensures you reach someone without sitting through a long wait.

Billing and payment questions

Call the main number to discuss your bill, set up a payment arrangement, or ask about rate changes. Representatives can explain why your bill increased, show you usage patterns, and discuss energy-saving options that might lower your costs.

If you are behind on payments, calling before Hawaiian Electric sends a disconnection notice gives you more options. The company may offer a payment plan or direct you to energy information programs that help with utility bills.

For questions about your deposit, reconnection fees, or service charges, the phone line is faster than email because you get an answer when ready rather than waiting for a response.

Frequently Asked Questions

Can I pay my bill over the phone?

Yes. When you call 1-808-548-7662, you can pay by debit card or bank account. Have your account number and payment method ready. You can also set up autopay through the website to avoid calling each month.

What if I get a busy signal instead of being put on hold?

During peak times, the line may be full. Hang up and try again in a few minutes, or use the website to handle your issue if it is routine. For outages, the system prioritizes those calls, so you should get through even during busy periods.

Do I need to call if I want to report a downed power line?

Yes, call 1-808-548-7662 when ready and report the location. Do not touch the line or go near it. The outage team will dispatch a crew and mark the area as hazardous.

Is there a number to call if I smell gas or suspect a gas leak?

Hawaiian Electric does not operate gas lines in Hawaii. If you smell gas, call 911 or your local fire department. If you smell something burning near power lines, call 1-808-548-7662 to report it as a potential electrical hazard.

What if I need to reach Hawaiian Electric outside of business hours?

The outage line is open 24/7. For non-emergency issues outside business hours, use the website or email through the contact form. Your message will be answered during the next business day.