Georgia Power's main customer service number is 1-888-891-0938

That number works for billing questions, service requests, outages, and account changes. It's available 24 hours a day, 7 days a week. When you call, you'll reach an automated system first — it will ask what you need and route you to the right department. If you have your account number handy, the call moves faster, but it's not required.

Georgia Power also has a separate number for reporting outages: 1-888-891-0938 (the same line). During an outage, the automated system prioritizes outage reports and can tell you how many customers are affected and when power is expected to return in your area. You can also report an outage through their website or mobile app if you prefer not to call.

Key Takeaways

  • Call 1-888-891-0938 for any Georgia Power customer service need, including billing, outages, and account changes.
  • The line operates 24/7 and uses an automated system to route your call, though you can speak to a representative if needed.
  • Having your account number ready speeds up the call, but you can also provide your service address instead.
  • During an outage, the same number will tell you the scope of the outage and estimated restoration time for your area.
  • Georgia Power offers online and mobile app options for reporting outages and managing your account if calling is not convenient.

What information you'll need before calling

Georgia Power's automated system can help you faster if you have your account number. You can find it on your bill, in the upper right corner. If you don't have a bill handy, you can give your service address instead — the street address where the power is used, not a mailing address if they're different.

For outage reports, you only need your service address. For billing or account questions, having your account number, recent bill, or the specific date of a charge you're asking about will help a representative answer you without putting you on hold.

Different reasons to call and what to expect

If you're calling about a bill or payment, the automated system will route you to billing. You can ask about your balance, set up a payment plan, report a billing error, or discuss budget billing (a program that spreads your costs evenly across the year). Wait times for billing are usually shortest early in the morning or late evening.

If you're calling to report an outage or check outage status, the automated system handles this when ready without routing you to a person. It will ask for your zip code or service address and tell you what it knows about power in your area. If the outage is widespread, you may not reach a representative at all — the system will just give you the estimated time power will return.

For service requests — like scheduling a meter read, reporting a downed line, or asking about service upgrades — you'll be routed to the appropriate department. These calls often require scheduling, so having your calendar available helps.

When you might reach a long hold time

Georgia Power experiences high call volume on the day bills are due (usually around the 20th of each month) and when ready after major storms or outages. If you can wait a day or two, hold times drop significantly. Early morning calls (before 9 a.m.) and calls after 6 p.m. tend to have shorter waits than midday.

If you're calling about an outage during a widespread event, the system may not connect you to a representative at all — it will just provide automated information. This is normal and means the company is prioritizing restoration over individual calls.

Alternatives to calling

Georgia Power's website (georgiapower.com) lets you pay your bill, view your account, report an outage, and start a service request without calling. The mobile app offers the same features and can send you notifications about outages in your area.

If you prefer written communication, you can mail a check to the address on your bill, or contact Georgia Power through their website contact form. Response times for written inquiries are typically 5 to 10 business days.

If you have trouble reaching someone

If you call and the system keeps disconnecting you or won't route your call, try calling back at a different time. During extreme weather or widespread outages, the system sometimes reaches capacity. Waiting 30 minutes and calling again often works.

If you believe there's a billing error or a service problem that the phone line isn't resolving, you can file a complaint with the Georgia Public Service Commission (PSC). The PSC oversees Georgia Power and can investigate disputes. You can reach them at 1-800-289-2500 or through their website at psc.ga.gov.

Frequently Asked Questions

Can I pay my bill over the phone?

Yes. When you call 1-888-891-0938, the automated system will offer payment options. You can pay with a debit card, credit card, or bank account. There is no fee for paying by bank account, but credit and debit card payments may have a fee depending on the payment processor.

What if I'm behind on my bill?

Call the billing department at 1-888-891-0938 and ask about a payment plan. Georgia Power can often work out an arrangement that lets you catch up over several months. They can also tell you about information programs if you're having financial hardship.

How do I know if Georgia Power is having an outage in my area?

Call 1-888-891-0938 and use the automated outage reporting system, or check georgiapower.com. Both will show you the number of customers affected and the estimated restoration time. You can also check the mobile app for real-time outage maps.

Is there a number for billing disputes or complaints?

Start with the main customer service line (1-888-891-0938) and ask to speak to a supervisor about your dispute. If Georgia Power doesn't resolve it, you can file a complaint with the Georgia Public Service Commission at 1-800-289-2500 or psc.ga.gov.

What if I need to report a downed power line or safety hazard?

Call 1-888-891-0938 when ready. Tell the automated system or representative that you're reporting a safety hazard. Downed lines are treated as emergencies and are routed to the right crew right away. Do not touch a downed line yourself.