Georgia Power's main customer service number is 1-888-891-0938

That number works for billing questions, outages, service requests, and account changes. It's available 24 hours a day, 7 days a week. When you call, you'll reach an automated system first — it will ask you to enter your account number or the phone number associated with your account, then route you to the right department.

Georgia Power is the main electric utility serving most of Georgia. If you live in their service area and your power goes out, or you need to report a problem, this is the number to use. The wait time varies by time of day and season — outage season (summer storms, winter ice) means longer queues.

Key Takeaways

  • Georgia Power's customer service line is 1-888-891-0938, open 24/7 for outages, billing, and account changes.
  • Have your account number or the phone number on file ready when you call, because the system will ask for it.
  • For outages affecting your whole neighborhood, you can also report online at georgiapower.com or through their mobile app.
  • If you cannot reach customer service by phone during peak times, the website and app often have shorter wait times for common requests.
  • Georgia Power serves most of Georgia, but some areas are served by other utilities — check your bill to confirm your provider.

What to have ready before you call

Gather your account number before dialing. You'll find it on your Georgia Power bill — it's usually at the top of the page. If you don't have a bill handy, you can give the phone number associated with your account instead, and the system will look it up.

If you're calling about an outage, have the address ready too. The automated system will ask whether the outage is affecting just your home or your whole block. If it's widespread, Georgia Power already knows about it and is working on it — the system will tell you the estimated time to restore power.

For billing disputes or payment arrangements, have your recent bill in front of you. If you're calling to set up a new account or change service, have your lease or deed available, because Georgia Power will need proof you live at the address.

When to call versus using the website or app

Call the phone number if you have an active outage, need to speak to a person about your account, or want to set up a payment plan. The phone line is fastest for urgent problems because a representative can prioritize your issue and give you a specific timeline.

Use the website (georgiapower.com) or the Georgia Power mobile app if you want to report an outage that's already affecting many customers, pay your bill, view your usage, or check the status of a service request you've already started. The website and app are often faster during peak calling hours because they don't have a queue.

The app also sends push notifications when your power goes out and when it's restored, which is useful if you're away from home. You can read it from the Apple App Store or Google Play.

Billing and payment questions

If your bill is higher than usual, call 1-888-891-0938 and ask to speak with billing. They can walk you through what changed — seasonal heating or cooling use, a rate adjustment, or a meter reading error. They can also explain budget billing, which spreads your costs evenly across the year so your bill doesn't spike in summer or winter.

If you're having trouble paying, Georgia Power has payment plans and hardship programs. Tell the representative you need help with your bill. They can set up a plan that fits your budget, though the terms vary depending on your account history and the amount owed. Some customers also may have access to for information through community action agencies or nonprofit programs — the representative can point you toward those resources.

Reporting an outage

If your power is out, call 1-888-891-0938 when ready. The automated system will confirm your address and tell you whether Georgia Power already knows about the outage. If they do, you'll get an estimated restoration time. If they don't, your report will be logged and a crew will be dispatched.

During major storms, the phone lines get very busy. If you can't get through, report the outage through the app or website instead — the report goes to the same system, and you'll get updates by text or push notification. You don't need to call back once you've reported it; Georgia Power will contact you if they need more information.

If your power is out and you see a downed power line, do not approach it. Call 911 first, then call Georgia Power to report the line down. Downed lines are a safety hazard and take priority.

Service requests and account changes

Call to request a new connection, disconnect your service, change your billing address, add a name to your account, or update your contact information. The representative will walk you through what's needed and give you a timeline. Most service requests take 3 to 5 business days, though new connections sometimes take longer if Georgia Power needs to run a line to your property.

If you're moving and need to disconnect, call at least 3 business days before you leave. Georgia Power will schedule a final meter reading and send you a closing bill. If you don't call ahead, you may be charged for usage after you've left, or Georgia Power may estimate your final bill and send you a bill later.

If you have a medical condition that depends on power

If you use medical equipment that requires electricity — a ventilator, oxygen concentrator, dialysis machine, or refrigerated medication — tell Georgia Power when you call. They can flag your account as a medical necessity account. This doesn't may provide your power won't go out, but it means Georgia Power prioritizes your restoration if an outage happens, and they'll contact you directly if planned maintenance might affect your service.

You may need to provide documentation from your doctor. Ask the representative what they need and how to submit it. Keep a backup power source (a generator or battery backup) on hand anyway, because even priority accounts can experience outages during major storms.

Frequently Asked Questions

What if I'm calling about a bill I think is wrong?

Call 1-888-891-0938 and ask for billing. Have your bill in front of you and explain what seems wrong — a charge you don't recognize, a spike in usage, or a rate you think is incorrect. The representative can review your account history and meter readings. If there's an error, they can issue a credit; if the bill is correct, they'll explain why it changed.

Can I set up a payment plan over the phone?

Yes. Call and tell the representative you need a payment arrangement. They'll discuss what you can afford and set up a plan. The terms depend on how much you owe and your account history, but most plans range from 2 to 12 months. If you miss a payment, Georgia Power may disconnect your service, so make sure you can stick to the plan before you agree to it.

How do I know if Georgia Power serves my address?

Check your electric bill — it will show the utility name. If you don't have a bill, call 1-888-891-0938 and give them your address. They'll tell you whether you're in their service area. Some parts of Georgia are served by municipal utilities or electric cooperatives instead.

What should I do if I can't reach anyone by phone?

Try the website (georgiapower.com) or the mobile app for non-urgent requests like paying your bill or checking an outage status. For urgent issues like an active outage, keep trying the phone line — it may take several attempts during peak times, but you will eventually reach someone.

Does Georgia Power charge a fee to call customer service?

No. Calling 1-888-891-0938 is free. Standard phone charges explore if you're calling from a mobile phone on a limited plan, but Georgia Power itself does not charge a customer service fee.